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- Tasks: Lead and optimise daily operations, ensuring smooth collaboration across teams and functions.
- Company: Fast-scaling e-commerce company with a focus on innovation and efficiency.
- Benefits: Competitive salary, performance bonuses, and a paid home office setup.
- Why this job: Be the backbone of a growing business and shape its operational future.
- Qualifications: Senior-level experience in DTC/e-commerce operations and strong leadership skills.
- Other info: Clear growth path to COO with high autonomy in a dynamic environment.
The predicted salary is between 3000 - 5000 £ per month.
This role is central to the company. Operations is the backbone of our business, and you will be the person ensuring everything runs smoothly across teams, markets, and functions.
As Head of Operations, you will own the operational engine of the company. You will translate strategy into execution, align teams, build scalable systems, and ensure accountability across the business. You will work closely with the Founder and leadership team to ensure the company operates with clarity, speed, and discipline as it scales.
What You’ll Be Responsible For:
- Full ownership of daily operations across the business
- Building and maintaining scalable systems, processes, and workflows
- Ensuring cross-functional alignment between Operations, Growth, Marketing, Supply Chain, and Customer Support
- Turning strategic priorities into clear execution plans
- Creating structure, accountability, and operational clarity across teams
Day-to-day Responsibilities:
- Own and oversee the company’s operational roadmap, priorities, and execution
- Track KPIs across operations, logistics, customer experience, and internal teams
- Identify bottlenecks, inefficiencies, and risks — and fix them
- Ensure projects are delivered on time and to standard
- Act as the operational link between leadership and execution teams
- Continuously improve systems, documentation, and workflows
Key tasks:
- Build and optimize operational processes across: Supply chain & logistics, Customer support & refunds, Internal team workflows, External partners and vendors
- Implement clear reporting structures and performance tracking
- Lead operational planning, timelines, and execution
- Improve cost efficiency without sacrificing quality
- Support hiring, onboarding, and team structure as the business scales
- Maintain operational documentation, playbooks, and SOPs
What Success Looks Like In The First 6 Months:
- Operations are structured, predictable, and scalable
- Teams have clarity on priorities, responsibilities, and KPIs
- Bottlenecks across logistics, customer experience, and execution are reduced
- Costs are better controlled and operational efficiency has improved
- You operate as the clear owner of day-to-day operations
- You are positioned to grow into a COO-level role as the company scales
Who You’ll Work Closely With: Founders, Marketing Team, Finance, Customer Support, Supply Chain partners, and external agencies.
Requirements (must-have):
- Senior-level experience in operations within DTC / e-commerce
- Proven track record in a high-growth (8–9 figure) environment
- Strong ownership mindset with high standards
- Ability to turn complexity into simple, scalable systems
- Data-driven, decisive, and execution-focused
- Strong communication and cross-team leadership skills
- Education not required — results and experience matter most
- 3–7+ years in Operations, COO, or Operations Manager roles
Tools & platforms:
- Shopify (required)
- Notion, Slack, Asana (required or strong familiarity)
- Automation tools (Zapier, Make) are a strong plus
- Experience working with agencies and external vendors
Compensation & Growth:
- €3,500–€5,000/month + performance-based bonus
- Paid home office setup
- Clear growth path: Head of Operations → COO
- High level of autonomy and ownership in a fast‑scaling business
Head of Operations Ecommerce DTC employer: Nordic Sculpt
Contact Detail:
Nordic Sculpt Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Operations Ecommerce DTC
✨Tip Number 1
Network like a pro! Reach out to people in the e-commerce and operations space. Attend industry events, webinars, or even local meetups. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Showcase your skills! Create a portfolio or a case study that highlights your achievements in operations. Use data and examples to demonstrate how you've improved processes or driven efficiency in past roles. This will make you stand out when chatting with potential employers.
✨Tip Number 3
Prepare for interviews by understanding the company’s operations inside out. Research their supply chain, customer support, and any recent news. This will help you ask insightful questions and show that you're genuinely interested in how you can contribute to their success.
✨Tip Number 4
Don’t forget to apply through our website! We’re always on the lookout for talented individuals who can help us scale. Make sure your application reflects your operational expertise and aligns with our mission. Let’s get you on board!
We think you need these skills to ace Head of Operations Ecommerce DTC
Some tips for your application 🫡
Show Your Operations Expertise: Make sure to highlight your experience in operations, especially in DTC or e-commerce. We want to see how you've built scalable systems and improved efficiency in your previous roles. Use specific examples to demonstrate your impact!
Align with Our Values: Read through our job description and align your application with what we value. We’re all about clarity, speed, and discipline, so reflect that in your writing. Let us know how you can bring these qualities to the table!
Be Data-Driven: Since this role is all about tracking KPIs and improving processes, include any data-driven results from your past experiences. We love numbers, so if you’ve increased efficiency or reduced costs, shout about it!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to keep track of your application and ensure it gets the attention it deserves. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Nordic Sculpt
✨Know Your Operations Inside Out
Before the interview, dive deep into the company's operations. Understand their supply chain, customer support processes, and how they track KPIs. This knowledge will help you demonstrate your expertise and show that you're ready to take ownership of their operational engine.
✨Showcase Your Problem-Solving Skills
Be prepared to discuss specific examples where you've identified bottlenecks or inefficiencies in previous roles. Highlight how you turned those challenges into scalable solutions. This will illustrate your ability to translate strategy into execution, which is crucial for the Head of Operations role.
✨Align with Their Vision
Research the company's mission and values, and think about how your experience aligns with their goals. During the interview, express your understanding of their strategic priorities and how you can help create structure and accountability across teams as they scale.
✨Prepare Questions That Matter
Craft thoughtful questions that reflect your understanding of the role and the company. Ask about their current operational challenges, how they measure success, and what tools they use for project management. This shows your genuine interest and helps you assess if the company is the right fit for you.
