At a Glance
- Tasks: Deliver exceptional customer service and create memorable experiences in a vibrant outdoor retail environment.
- Company: Join Nordic Outdoor, a unique Scandinavian-owned retailer passionate about the outdoors.
- Benefits: Competitive pay, ongoing training, and opportunities for career growth in a supportive team.
- Other info: Join a close-knit team and enjoy personal development in a growing business.
- Why this job: Be part of a new flagship store and make a real impact on customer experiences.
- Qualifications: Customer-focused attitude; retail experience preferred but not essential.
The predicted salary is between 20000 - 25000 £ per year.
At Nordic Outdoor, we are not like other outdoor retailers. As a Scandinavian-owned and operated company, we see ourselves as ambassadors for Scandinavian culture as much as outdoor retail. We believe that the outdoors should be accessible, enjoyable and uncomplicated, and we bring this philosophy into every interaction we have with our customers. As an independent retailer, Nordic Outdoor operates stores across Scotland, London and the Lake District, and we are excited to be opening a new flagship store in Central Edinburgh. This is an opportunity to join a growing business at an exciting stage in its journey and play a key role in establishing the newest chapter of the Nordic Outdoor story.
We are seeking enthusiastic and customer-focused Sales Assistants to join the team on both full-time and part-time contracts.
The Role
At Nordic Outdoor, we believe that great retail is about more than simply selling products. We want every customer to leave with the right product for their needs and a better understanding of why it is right for them. Our approach is built around honest advice, exceptional product knowledge and genuine customer service. Whether helping a customer choose their first waterproof jacket, advising on a walking holiday in the Highlands, or explaining the benefits of Scandinavian outdoor clothing, you will play a key role in delivering an experience that sets Nordic Outdoor apart.
Working as part of a small and passionate team, you will:
- Deliver outstanding customer service and create memorable customer experiences
- Drive sales through knowledgeable, consultative selling
- Build confidence in customers through honest and informed advice
- Develop a strong understanding of our brands, products and Scandinavian approach to outdoor living
- Maintain high standards of visual merchandising and store presentation
- Assist with stock management, replenishment and deliveries
- Support the day-to-day operation of the store
- Ensure compliance with all company procedures relating to cash handling, safety and loss prevention
About You
We’re looking for people who genuinely enjoy working with customers and take pride in delivering excellent service. Previous retail experience is preferred, particularly within premium retail, fashion, lifestyle or outdoor sectors, although a passion for learning and a positive attitude are equally important. An interest in the outdoors is beneficial but not essential, as comprehensive training will be provided.
The ideal candidate will:
- Enjoy engaging with customers and building relationships
- Be confident in sales situations and motivated by achieving results
- Have strong communication skills
- Take pride in maintaining high standards throughout the store
- Be proactive, reliable and self-motivated
- Enjoy working as part of a close-knit team
- Be keen to learn about technical outdoor products and Scandinavian brands
Why Join Nordic Outdoor?
Our people are at the heart of everything we do. We believe strongly in product training and personal development, helping our teams build confidence, knowledge and valuable retail skills. Joining our team means becoming part of a growing independent retailer where your contribution will have a direct impact on the success of the business. As the business continues to expand, there will be opportunities for progression and development for ambitious individuals.
In return, we offer:
- Competitive rate of pay
- Ongoing product and sales training
- Opportunities for career progression within a growing business
- The chance to help shape the culture and success of a brand-new store
If you are passionate about retail, enjoy helping customers and would like to be part of a unique outdoor retailer with a distinctly Scandinavian perspective, we’d love to hear from you.
Sales Assistant employer: Nordic Outdoor
At Nordic Outdoor, we pride ourselves on being more than just a retailer; we are ambassadors of Scandinavian culture and outdoor living. Our Edinburgh flagship store offers a vibrant work environment where employees are encouraged to grow through comprehensive training and personal development opportunities. Join our passionate team and enjoy competitive pay, the chance to shape a new store's culture, and the satisfaction of delivering exceptional customer experiences in a supportive and dynamic setting.
StudySmarter Expert Advice🤫
We think this is how you could land Sales Assistant
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Nordic Outdoor, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Nordic Outdoor!
We think you need these skills to ace Sales Assistant
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Nordic Outdoor, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Nordic Outdoor and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Nordic Outdoor that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Nordic Outdoor
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
