At a Glance
- Tasks: Assist customers with queries, process orders, and support marketing efforts.
- Company: Join a purpose-driven global brand focused on improving health.
- Benefits: Enjoy a company pension, healthy snacks, and discounts on products.
- Other info: Collaborative environment with regular events and opportunities for growth.
- Why this job: Be part of a fun, sociable team making a real impact in health.
- Qualifications: 2 years of customer service experience and strong multitasking skills.
The predicted salary is between 25000 - 30000 € per year.
Nordic Laboratories is part of Nordic Group, a purpose-driven organisation dedicated to improving health globally through functional medicine and a personalised approach to health. As a world-renowned functional medicine brand, Nordic Laboratories supports health practitioners worldwide with genetic and functional testing, clinical education (in-person and online) and supplements. As we continue to grow and expand our market we are looking for additional full-time Customer Service Advisors based in our Office in Tunbridge Wells.
The role:
- Respond to general email queries from practitioners & patients
- Process orders for tests and supplements
- Answer the phone, online chat and respond to tasks
- Administrative tasks for our own training and webinars for practitioners
- Updating and adding products to our website
- Assist the marketing team where necessary
The successful applicant will:
- Have 2 years customer service experience
- Be efficient, organised and able to multi-task and prioritise workload effectively
- Have excellent attention to detail
- Work well under pressure
- Be a team player who is prepared to go that extra mile
- Have a flexible attitude to enable growth and to meet the needs of our customers
Working within a growing global brand:
- Company Pension
- Daily healthy snacks and an in-house staff lunch once a week
- Discounts on functional medicine tests and supplements
- Collaborative and ambitious team environment
- Fun, sociable team with regular events and activities
Customer Service Advisor in Royal Tunbridge Wells employer: Nordic Laboratories
Nordic Laboratories is an exceptional employer, offering a vibrant and collaborative work culture in the heart of Tunbridge Wells. With a strong focus on employee growth, we provide opportunities for professional development alongside a supportive team environment that values flexibility and innovation. Enjoy benefits such as a company pension, healthy snacks, and discounts on our functional medicine products, all while contributing to a purpose-driven mission to improve global health.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor in Royal Tunbridge Wells
✨Tip Number 1
Get to know the company! Research Nordic Laboratories and their mission. When you understand their values and goals, you can tailor your conversations to show how you fit into their vision.
✨Tip Number 2
Practice your communication skills. As a Customer Service Advisor, you'll be chatting with practitioners and patients all day. Role-play common scenarios with friends or family to boost your confidence and refine your responses.
✨Tip Number 3
Be proactive during the interview. Prepare questions that show your interest in the role and the company. This not only demonstrates your enthusiasm but also helps you assess if it's the right fit for you.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining our team at Nordic Laboratories.
We think you need these skills to ace Customer Service Advisor in Royal Tunbridge Wells
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Service Advisor role. Highlight your relevant experience, especially those 2 years in customer service, and show us how you can bring your skills to our team at Nordic Laboratories.
Show Your Personality:We love a bit of character! Don’t be afraid to let your personality shine through in your application. Share examples of how you've gone the extra mile for customers or worked well under pressure – we want to see the real you!
Be Detail-Oriented:Attention to detail is key in this role. Double-check your application for any typos or errors before hitting send. A polished application shows us that you’re organised and take pride in your work, which is exactly what we’re looking for.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and you’ll be on your way to joining our fun, sociable team!
How to prepare for a job interview at Nordic Laboratories
✨Know Your Stuff
Before the interview, make sure you understand Nordic Laboratories' mission and values. Familiarise yourself with their products and services, especially in functional medicine. This will show your genuine interest and help you answer questions more confidently.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences that highlight your customer service skills. Think of situations where you went above and beyond for a customer or resolved a tricky issue. This will demonstrate your ability to handle the responsibilities of the role effectively.
✨Be Ready to Multi-task
Since the job involves processing orders, responding to queries, and assisting with administrative tasks, be prepared to discuss how you manage multiple priorities. Share specific strategies you use to stay organised and efficient under pressure.
✨Emphasise Team Spirit
Nordic Laboratories values collaboration, so be ready to talk about your experience working in teams. Highlight instances where you contributed to a team goal or supported colleagues, showing that you're a team player who can adapt to a dynamic environment.
