At a Glance
- Tasks: Assist health practitioners by responding to their queries and providing excellent customer service.
- Company: Join Nordic Laboratories, a leader in functional medicine dedicated to global health improvement.
- Benefits: Enjoy a supportive work environment with opportunities for personal and professional growth.
- Other info: Be part of a purpose-driven team in a vibrant office atmosphere.
- Why this job: Make a difference in health by supporting practitioners and contributing to a meaningful mission.
- Qualifications: Strong communication skills and a passion for helping others.
The predicted salary is between 25000 - 30000 £ per year.
Nordic Laboratories is part of Nordic Group, a purpose-driven organisation dedicated to improving health globally through functional medicine and a personalised approach to health. As a world-renowned functional medicine brand, Nordic Laboratories supports health practitioners worldwide with genetic and functional testing, clinical education (in-person and online) and supplements. As we continue to grow and expand our market we are looking for additional full-time Customer Service Advisors based in our Office in Tunbridge Wells.
The role involves:
- Responding to general email queries from practitioners.
Customer Service Advisor in Kent employer: Nordic Laboratories
At Nordic Laboratories, we pride ourselves on being an excellent employer that values the well-being and professional growth of our team members. Located in the picturesque Tunbridge Wells, our vibrant work culture fosters collaboration and innovation, while offering comprehensive training and development opportunities to help you thrive in your role as a Customer Service Advisor. Join us and be part of a purpose-driven organisation that is making a meaningful impact on global health.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor in Kent
✨Tip Number 1
Get to know Nordic Laboratories and their mission! Understanding their focus on functional medicine will help you tailor your conversations during interviews. Show us that you're not just another candidate, but someone who genuinely cares about improving health globally.
✨Tip Number 2
Practice your communication skills! As a Customer Service Advisor, you'll be responding to queries from practitioners. We recommend role-playing common scenarios with a friend or family member to boost your confidence and ensure you're ready to shine in the interview.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or join relevant groups. This can give you insider knowledge about the company culture and even some tips on what they look for in a candidate. Plus, it shows us that you're proactive!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Make sure to highlight your customer service experience and any relevant skills that align with the role. We want to see how you can contribute to our mission!
We think you need these skills to ace Customer Service Advisor in Kent
Some tips for your application 🫡
Show Your Passion for Health:When writing your application, let us know why you're passionate about health and functional medicine. We love candidates who share our purpose-driven approach, so make sure to highlight any relevant experiences or interests!
Tailor Your Application:Don’t just send a generic application! Take the time to tailor your CV and cover letter to the Customer Service Advisor role. Mention specific skills that align with responding to email queries and supporting health practitioners.
Be Clear and Concise:We appreciate clarity! Make sure your written application is easy to read and straight to the point. Use bullet points if necessary, and avoid jargon unless it’s relevant to the role.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Nordic Laboratories
✨Know Your Stuff
Before the interview, make sure you understand Nordic Laboratories' mission and values. Familiarise yourself with their products and services, especially in functional medicine. This will show your genuine interest and help you answer questions more confidently.
✨Practice Common Scenarios
As a Customer Service Advisor, you'll likely face various customer queries. Prepare for common scenarios by role-playing with a friend or family member. This will help you articulate your responses clearly and demonstrate your problem-solving skills during the interview.
✨Showcase Your Communication Skills
Effective communication is key in customer service. During the interview, focus on how you convey your thoughts. Use clear, concise language and maintain a friendly tone. This will reflect your ability to connect with practitioners and handle their queries effectively.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how success is measured in the role. This shows your enthusiasm for the position and helps you gauge if it's the right fit for you.
