At a Glance
- Tasks: Engage clients and drive sales while showcasing stunning rugs and home textiles.
- Company: Join Nordic Knots, a fast-growing Swedish design house in the heart of London.
- Benefits: Flexible hours, dynamic team culture, and opportunities for personal growth.
- Other info: Join a diverse team that values creativity and collaboration.
- Why this job: Be a brand ambassador in an iconic store and inspire clients with your design passion.
- Qualifications: Experience in retail or interior design, with a flair for luxury sales.
The predicted salary is between 12 - 15 £ per hour.
About the Role
Nordic Knots is a Swedish design house building a new standard for rugs and home. We are growing fast and expanding our physical footprint. We will soon be opening our first concession at Harvey Nichols in Knightsbridge in London, and are recruiting the team to represent Nordic Knots as true brand ambassadors and knowledgeable consultants. You will be the face of Nordic Knots within one of the city's most iconic department stores, responsible for driving sales, delivering an elevated client experience, and ensuring the shop-in-shop is impeccably presented and operationally seamless.
We're looking for someone with a strong sense of design, interiors and luxury sales, who can work closely with the Harvey Nichols team while championing our brand standards, aesthetic and service approach. As part of our Retail Team at Nordic Knots, you enjoy connecting with people, you are passionate about interior design, and motivated to help the brand build lasting client relationships. You bring warmth, expertise, and commercial awareness to every interaction, ensuring clients feel inspired and supported. The ideal candidate has a background in retail and interior design or category-specific experience in rugs, curtains, and home textiles.
Key Responsibilities
- Client Engagement & Sales: Deliver exceptional service in-store to both private clients and design professionals, offering knowledgeable guidance on our collection of rugs, curtains, and textiles, converting sales through engaging, personalised interactions.
- Support & Administration: Manage follow-ups, quotations, and client communication with accuracy and efficiency, maintaining a service-driven and proactive approach.
- Showroom Presentation: Maintain upkeep of spatial design and showroom presentation in accordance with brand & styling guidelines through meticulous organisation and attention to detail.
- Sample Inventory & Logistics: Support ordering, deliveries, and supply management for product samples and store operations.
- Product Learning: Complement product training with a proactive approach to using available resources to continuously deepen product knowledge.
- Systems & Tools: Utilise available tools and systems effectively to support a seamless client journey.
- Budget Ownership: Eagerly and comfortably work towards achieving and exceeding ambitious store sales targets and KPIs.
- Concession Liaison: Build strong working relationships with Harvey Nichols floor management and staff, ensuring smooth day-to-day collaboration and alignment with store operating procedures.
Qualifications & Experience
- Experience in premium retail or a background in interior design.
- Category knowledge in rugs, curtains, or home textiles preferred.
- Excellent interpersonal and communication skills with a refined client service approach.
- Organised and detail-oriented with the ability to balance client-facing duties and operational tasks.
- Commercially minded & motivated by delivering results while upholding high standards of service.
- Proactive & hands-on team player.
- Flexible availability with the requirement to work on weekends.
About Nordic Knots
Nordic Knots was founded in 2016 by Liza B Laserow, Fabian Berglund and Felix Berglund. We are a fast-growing direct-to-consumer Scandinavian interior design brand with the USA as the major market. Nordic Knots was born from a culture of thoughtful design that lasts beyond seasons and trends. Fusing function and aesthetics with a Scandinavian sensibility, we craft timeless textiles for the modern home. We believe that great textiles are foundational and can transform a house into a harmonious home – framing the most beautifully curated lives. The head office as well as the flagship store is located at Birger Jarlsgatan in central Stockholm. We have a second store in New York, and are growing our team in the USA, Sweden and now also in the UK.
What we offer
We are a fun and driven team with high ambitions. We have an entrepreneurial and open-minded culture where new ideas and suggestions for improvements are valued and encouraged. At Nordic Knots everyone should feel that they are a part of and contributing towards our success as we continue to scale up.
At Nordic Knots we stand for a diverse and inclusive workforce. We seek talented individuals who bring a range of perspectives and inspired ideas. We welcome all applicants eager to join a dynamic team.
We are open to applicants wishing to work on both a Full Time or Part Time basis.
Location: Harvey Nichols, Knightsbridge, London
Sales Associate - Harvey Nichols, London (Full-Time / Part-Time) employer: Nordic Knots
At Nordic Knots, we pride ourselves on being an exceptional employer, offering a vibrant and inclusive work culture that values creativity and collaboration. As a Sales Associate at our new concession in Harvey Nichols, London, you will not only represent a brand known for its timeless design but also enjoy opportunities for personal and professional growth within a supportive team environment. With a focus on delivering outstanding client experiences and a commitment to employee development, Nordic Knots is the perfect place for those passionate about interior design and luxury retail.
StudySmarter Expert Advice🤫
We think this is how you could land Sales Associate - Harvey Nichols, London (Full-Time / Part-Time)
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Nordic Knots, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Nordic Knots!
We think you need these skills to ace Sales Associate - Harvey Nichols, London (Full-Time / Part-Time)
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Nordic Knots, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Nordic Knots and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Nordic Knots that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Nordic Knots
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
