Overview
In this role you will serve as the primary liaison between the UK Hub, local market client, and in-market partner agency to drive client campaigns and service delivery. You will manage end-to-end activities across a market portfolio, using language skills and commercial focus to build trust and boost performance in retail execution. You’ll monitor budgets, SLAs and KPIs, champion cross‑functional collaboration, and identify growth and best-practice opportunities across the EMEA Hub. This is a hands-on, multi-market role with travel to in-market locations.
Pay / Benefits
- Competitive salary 44,000–55,000 per annum + 20% bonus
- Company sick pay
- Life assurance: 4x annual salary
- Discounts and perks across partners
- Development opportunities
Responsibilities
- Act as the main link between the UK Hub, market client and in-market partner agency
- Manage client campaigns, requests, projects and end-to-end service delivery
- Provide clear client updates and stakeholder communication in the market language
- Track budgets, SLAs and KPIs to drive commercial excellence and service improvement
- Influence, inspire and collaborate across teams, agencies and client stakeholders
- Identify growth, innovation and best-practice opportunities across the EMEA Hub
Key requirements
- Fluent in English & French, both written and verbal
- Previous account management or customer-facing experience, ideally across European markets
- Willingness to travel and stay in-market for extended periods (1–3 nights as needed)
- Strong commercial awareness, critical thinking and confidence managing budgets and KPIs
- Excellent relationship-building skills across multicultural, multi-market teams
- Proactive, resilient and capable of handling multiple projects and stakeholders
- relationship-building
- proactive mindset
- resilience
- budget management
- KPI tracking
- SLA management
Retail Client Service Manager - France in London employer: Nordic Jobs Worldwide
Join a leading global investment firm in London as a Danish-speaking Client Service Associate, where you will thrive in a client-centric and dynamic environment. Enjoy exceptional benefits including comprehensive health plans, generous annual leave, and robust career development opportunities, all while working in one of the world's most vibrant cities that offers endless professional and personal growth. With a strong commitment to employee well-being and a culture that prioritises your development, this is an excellent opportunity for those looking to make a meaningful impact in finance.
