At a Glance
- Tasks: Create impactful Power BI dashboards and deliver actionable insights for operational excellence.
- Company: Join a forward-thinking company committed to inclusivity and employee growth.
- Benefits: Enjoy a competitive salary, career development opportunities, and a supportive work environment.
- Other info: Be part of a dynamic team with excellent career advancement potential.
- Why this job: Make a real difference by optimising data analytics and enhancing service performance.
- Qualifications: 2-4 years of Power BI experience and strong analytical skills required.
The predicted salary is between 35000 - 45000 £ per year.
Make a difference. Be happy. Grow your career.
About the Role
We are looking for a Power BI Developer with strong experience in reporting and data analytics to support Service Level Management (SLM), Operational Performance, and integration with enterprise platforms such as Service Now and Genesys.
This role will focus on delivering actionable insights that drive service excellence and operational efficiency.
Key Responsibilities
- Develop Advanced Dashboards: Build and maintain Power BI dashboards that visualize service level metrics, operational KPIs, and performance trends.
- Data Modeling & Analytics: Design strong data models to support SLA tracking and operational reporting.
- Integration with Enterprise Tools: Connect Power BI to Service Now, Genesys, and other systems to consolidate data for unified reporting.
- DAX & Power Query: Develop robust data models and advanced calculations to support SLA compliance, forecasting, and trend analysis.
- Performance Optimization: Ensure dashboards are optimized for speed and scalability across large datasets.
- Stakeholder Collaboration: Partner with Service Management to gather requirements and translate business needs into actionable insights.
- Governance & Security: Implement security standards and maintain data integrity across all reporting solutions.
- Required Qualifications
- Education: Bachelor’s degree in Data Analytics, Computer Science, Information Systems, or related field.
- Experience: 2-4 years of Power BI development with a focus on operational and service reporting.
- Technical Skills: Proficiency in Power BI Desktop and Power BI Service.
- Strong DAX and Power Query (M) skills.
- Experience integrating Power BI with Service Now and/or Genesys.
- Solid understanding of SQL and relational databases.
- Soft Skills: Strong analytical thinking, communication, and ability to translate business needs into technical solutions.
- Preferred Qualifications
- Familiarity with ITIL processes and Service Level Management.
- Experience with Azure Data Services (Data Factory, Synapse).
- Knowledge of data governance and compliance standards.
- Exposure to contact center analytics and operational performance metrics.
Nordic is an equal opportunity employer.
We are committed to creating an inclusive environment for all employees and applicants.
We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, genetic information, marital or veteran status, or any other protected status under applicable federal, state, or local laws.
We encourage individuals of all backgrounds to apply, including women, minorities, individuals with disabilities, and veterans.
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Mid-Level Power BI Developer – Reporting & Analytics (Analyst, Data Analytics) employer: Nordic Healthcare Group (NHG)
At Nordic, we pride ourselves on being an excellent employer that fosters a culture of inclusivity and growth. Located in the vibrant city of Manila, our team enjoys a collaborative work environment where innovation thrives, and employees are encouraged to develop their skills through continuous learning opportunities. With a commitment to service excellence and operational efficiency, we offer meaningful roles that empower you to make a difference while advancing your career in data analytics.
Contact Details:
Nordic Healthcare Group (NHG) Recruitment Team
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We think you need these skills to ace Mid-Level Power BI Developer – Reporting & Analytics (Analyst, Data Analytics)
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