At a Glance
- Tasks: Configure and customise ServiceNow applications to optimise business processes and enhance user experience.
- Company: Join Nordic, a leading IT services firm dedicated to transforming healthcare through technology.
- Benefits: Enjoy competitive pay, flexible work options, and opportunities for professional growth.
- Other info: Work remotely with a dynamic team committed to inclusivity and innovation.
- Why this job: Make a real impact in healthcare by leveraging your tech skills in a supportive environment.
- Qualifications: Experience with ServiceNow and scripting languages; strong problem-solving and communication skills.
The predicted salary is between 63000 - 77000 £ per year.
The ideal candidate will have experience configuring, customizing, maintaining, and administering on the ServiceNow platform. This role will partner with internal stakeholders and clients to help design and implement ServiceNow based applications, workflows, dashboards, reports, portals, etc. to optimize business processes.
Day-to-day duties will include development for upgrades, syncing environments, maintaining the system's operational efficiency by supporting user acceptance/performance/security/usability testing, developing and maintaining system documentation, and resolving incidents and change/problem requests. The role will also focus on end user experience within the system to optimize the user workflows.
Key Responsibilities:
- Configure, customize and use of scripting to build and improve ServiceNow applications, including creation of forms, workflows, service requests, ACLs, and email notifications.
- Create scripts and develop intuitive forms, workflows, and strict security rules (ACLs) to improve our IT, HR and customer service teams work across ITSM, CSM, HRSD, ITAM and ITOM (CMDB).
- Dig into platform issues, perform root cause analysis and constantly refine processes to streamline employee workflows, IT Support and Customer Service.
- Collaborate with various business stakeholders to translate their business needs into scalable, real-world ServiceNow applications and lead cross-functional project rollouts.
- Develop OOTB functionality and limit custom integrations that link ServiceNow with other core enterprise tools and rigorously test everything before it goes live to protect sensitive data.
- Keep the instance secure and up to date by applying the latest ServiceNow releases, patches, and plugins while retaining a healthy platform.
- Build monitoring tools, dashboards, reports that provide leadership with metrics to manage their business, tracking SLAs, and CMDB health.
- Create roadmaps to support business services using CSDM models so IT, HR and the business stakeholders speak the same data language.
- Maintain and refine CMDB governance processes and data quality standards to support efficient IT Operations, Change Management, and Incident routing.
- Serve as ServiceNow subject matter expert, training users, promoting the value of unified portals, and leading technical discussions aligned on best practices.
Skills and Experience Required:
- Generally requires a Bachelor's degree and 5 years of related experience, a Master's degree and 3 years of related experience, or 8 years of related experience and no degree.
- 5+ years of ServiceNow experience, specifically CSM, ITOM (CMDB), SPM, ITSM modules including Portals.
- 3+ years ServiceNow development experience across multiple modules.
- 3+ years’ experience with scripting languages such as PERL, JavaScript, Python, Shell including Angular and React libraries.
- 2+ years of working experience across three or more of the following areas in ServiceNow: Incident Management, Change/Release Management, Knowledge Management, Service Portal, Asset Management, Reports/Dashboards, Configuration Management.
- Familiarity with organizational change management.
- Knowledge of relational databases (MySQL, MSSQL, Oracle).
- Ability to support multiple projects simultaneously.
- Knowledge of Agile/Scrum concepts.
- Knowledge of ITIL concepts.
- Attention to detail and strong communication skills.
- Critical thinking and problem-solving abilities.
- Collaborative team player.
Preferred Skills and Experience:
- One or more of the following ServiceNow certifications: (CSA) Certified Systems Administrator, (CIS) Certified Implementation Specialist, or (CAD) Certified Application Developer.
- ITIL certification.
- Hands-on experience with CMDB/ITOM Discovery – setting up MID Servers and patterns.
- ServiceNow experience with discovery, service mapping, and configuration management (CMDB).
- Good understanding of strategic and emerging technology trends.
- Experience working in Healthcare IT is a plus.
Additional Details:
- Must have a quiet private working space meeting home network connectivity expectations.
- Must have high-speed internet availability and direct connection to a router and/or sufficient wireless connectivity.
Nordic is an equal opportunity employer. We are committed to creating an inclusive environment for all employees and applicants.
ServiceNow Developer in London employer: Nordic Healthcare Group (NHG)
Nordic is an excellent employer that fosters a collaborative and innovative work culture in the vibrant city of Manila. With a strong emphasis on employee growth, we offer continuous learning opportunities and the chance to work on impactful projects that drive operational excellence. Our commitment to work-life balance and a supportive environment makes us a top choice for professionals seeking meaningful and rewarding careers in data analytics.
Contact Details:
Nordic Healthcare Group (NHG) Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land ServiceNow Developer in London
✨Join Local Tech Meetups
Get out there and mingle with fellow developers by joining local tech meetups. It’s a fantastic way to meet people who might be working at Nordic Healthcare Group (NHG) or know someone who does. Plus, you can pick up some trendy tech skills and trends while you're at it!
✨Contribute to Open Source Projects
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We think you need these skills to ace ServiceNow Developer in London
Some tips for your application 🫡
Show off your coding skills:When applying for a software engineering role, it's super important to showcase your coding skills. Make sure your CV includes your tech stack, any relevant programming languages you’re comfortable with, and examples of projects you've worked on. If you have a GitHub profile, link it up! We love to see code in action.
Tailor your portfolio:For a full-time role, we’d expect to see some solid examples of your work in your portfolio. Make sure to include at least two or three projects that highlight your problem-solving skills and your ability to work with different technologies. Focus on the projects that are most relevant to the position at Nordic Healthcare Group (NHG).
Craft a killer cover letter:Your cover letter is your chance to stand out—make it personal! Explain why you want to work at Nordic Healthcare Group (NHG) and how your skills align with the role. Show us your passion for software development. We dig enthusiastic candidates who understand the value of collaboration and continuous learning!
Be clear and concise:When it comes to writing your CV and cover letter, clarity is key. Avoid jargon that could confuse us and stick to simple, direct language. Highlight your achievements with quantifiable results where possible, and keep everything easy to read. A well-organised application goes a long way!
How to prepare for a job interview at Nordic Healthcare Group (NHG)
✨Brush Up on Your Coding Skills
For a full-time software engineering role, it's crucial that we stay sharp with our coding abilities. Expect technical questions that might involve solving problems on the spot or discussing algorithms. Practise on platforms like LeetCode or HackerRank to get comfortable with the types of questions that often come up.
✨Know Your Tools and Frameworks
Make sure we’re well-acquainted with the tools and technologies listed in the job description. Familiarise ourselves with any specific frameworks or programming languages mentioned. If Nordic Healthcare Group (NHG) uses React or Node.js, for instance, be ready to discuss how we’ve used them in previous projects or coursework.
✨Showcase Your Projects
Bring along a portfolio that highlights our best work. This could be code samples, GitHub repositories, or any side projects we’ve built. Make sure we can talk through our thought process for each project, especially the challenges we faced and how we solved them—this shows our problem-solving skills in action.
✨Prepare for Behavioural Questions
While technical skills are key, full-time positions also require cultural fit. Be ready to discuss our previous experiences and how we handle teamwork, conflict, and deadlines. Brush up on the STAR method—Situation, Task, Action, Result—to clearly articulate our past experiences when discussing how we've contributed to a team.
