At a Glance
- Tasks: Support healthcare applications and manage vendor relationships while ensuring top-notch customer service.
- Company: Join Nordic Global, a leader in healthcare IT with a commitment to inclusivity.
- Benefits: Competitive salary, professional development, and a supportive work environment.
- Other info: Opportunity to lead projects and gain valuable skills in a collaborative team.
- Why this job: Make a real difference in healthcare while growing your career in a dynamic field.
- Qualifications: Bachelor’s degree in IT or related field and 5 years of healthcare IT experience.
The predicted salary is between 50000 - 65000 £ per year.
Make a difference. Be happy. Grow your career.
The
Application Analyst II provides advanced support for clinical and business applications within the Managed Services division of Nordic Global.
This role requires a comprehensive understanding of the healthcare landscape, application functionalities and great responsibility in managing support requests, documentation, and vendor relationships.
Responsibilities
- Respond to application support requests and incidents within defined SLAs, ensuring high-level customer service and communication.
- Manage application and team documentation through proper document management lifecycles.
- Maintain and expand relationships with software vendors, ensuring application teams receive top-tier support.
- Achieve necessary certifications and continue professional development.
- Participate in and lead smaller analyst-led projects, taking on basic project management tasks such as scheduling calls, coordinating with team members, tracking follow-ups and communicating project status.
- Gain proficiency in clinically integrated hospital and physician office workflows (both clinical and business).
- Participate in the development and routine maintenance of detailed architecture documentation including system diagrams, and documentation of system dependency maps, integrations, and other critical components as needed to comply with disaster recovery, security, and operational requirements.
- Participate in the entire application lifecycle to include implementations, upgrades, and eventual decommissioning and data archiving.
- Work well independently, requesting help only when needed. Escalate appropriately after completing due diligence/proper investigation.
Qualifications
- Bachelor’s degree in Information Technology, Engineering, Healthcare Informatics, Computer Sciences, or a related field (relevant education and/or 8+ years’ industry experience).
- 5 years’ experience in healthcare IT or equivalent IT application analyst position with degree requirement. Proven analytical thinking and problem-solving skills.
- Experience in executing ITIL-aligned service management processes, including Incident, Request, and Change Management.
- Excellent communication and customer service abilities.
- Experience in managing application support and documentation.
Nordic is an equal opportunity employer.
We are committed to creating an inclusive environment for all employees and applicants.
We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, genetic information, marital or veteran status, or any other protected status under applicable federal, state, or local laws.
We encourage individuals of all backgrounds to apply, including women, minorities, individuals with disabilities, and veterans.
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Workday Integrations Analyst employer: Nordic Global
At Nordic Global, we pride ourselves on being an exceptional employer that fosters a culture of inclusivity and professional growth. As a Workday Integrations Analyst, you will benefit from a supportive work environment that encourages continuous learning and development, while also enjoying the unique opportunity to make a meaningful impact in the healthcare sector. Our commitment to employee well-being and career advancement ensures that you will thrive both personally and professionally in this dynamic role.
