Change & Transformation Consultant

Make a difference. Be happy. Grow your career. Positions in this sub-family are responsible for providing IT functional/technical/strategic consulting and assisting businesses and other organizations to operate their IT software/hardware systems more efficiently by identifying and measuring problems, and recommending, customizing and implementing solutions. Depending on the organization, consulting projects include conducting organizational studies and evaluations; designing IT systems and procedures, and conducting work and process studies. Activities include developing and managing client relationships and managing project timelines, budgets, fees and outcomes. An Entry Professional (P1) applies broad theoretical job knowledge typically obtained through advanced education.

Responsibilities typically include:

• Work is closely supervised.
• Problems faced are not typically difficult or complex.
• Explains facts, policies and practices related to job area.

Nordic Europe is looking for an experienced electronic health record (EHR/EPR) consultant to support our international client base as they implement, improve, and maintain their chosen software systems. Our team of consultants specialise in various platforms that include Epic, Oracle Cerner, MEDITECH or other vendor solution. Our team of consultants support our clients as analysts, team leads, or project managers, and help ensure the success of their projects through their depth of knowledge. As a consultant with Nordic Europe, you have an interest working internationally across healthcare systems in Europe and the United Kingdom. Your work will primarily focus on client work, though consultants will also be expected to work with other corporate team members on company projects.

Key Responsibilities:

• Providing world-class application or project advice to client teams and leadership;
• Identifying risks or issues and communicating their importance to stakeholders appropriately;
• Presenting technical concepts in a concise way to client users and teams, including workflow demonstrations, diagrams, etc.;
• Managing timelines and competing priorities to ensure the success of the project;
• Analysing and documenting workflows, technical documentation, training, and/or other resources as necessary;
• Mentoring client project teams as necessary in project and system build;
• Developing and maintaining long-term relationships with prospective and current clients around the globe;
• Handling other client-specific duties as required for individual projects;
• To solve business issues and problems;
• To demonstrate an understanding of operational environments in businesses;
• To win and sustain client confidence;
• To work confidently with credibility and influence key stakeholders;
• To demonstrate an understanding of project and programme management leading practices.

Corporate Support:

• Partnering with Client Services and Talent teams to develop new service lines or determine internal knowledge required to fulfil client requests;
• Developing and maintaining internal documentation for use by the broader Nordic Global team;
• Onboarding and acquainting new team members with Nordic Global policies and consulting methodologies;
• Growing and developing the technical and cultural skills of the broader team;
• Improving company processes and policies, not limited to consulting methodology, as necessary;
• Expanding knowledge of the EHR/EPR vendor software suite through certification training and internal mentoring;
• Working on assigned projects on an ad hoc basis and assisting with other corporate initiatives as necessary, directed, assigned, or requested.

Skills and Experience:

• Prior experience and understanding EHR/EPR install methodologies required (Epic, MEDITECH, Cerner and others);
• Relevant vendor/application specific certifications as applicable;
• 5+ years’ experience implementing or maintaining EHR/EPR software applications, work with clients outside of the USA preferred;
• Bachelor’s Degree or equivalent desired;
• Project management experience;
• Strong written and verbal communication skills;
• Highly organised and able to handle multiple tasks while maintaining intense focus on individual tasks;
• Ability to work both independently and as part of a team;
• Ability to work with diverse groups of people across healthcare settings;
• Flexible mentality and ability to adapt to different environments and new projects comfortably particularly with differences in global healthcare processes, requirements, and regulations;
• Fluency in English required; proficiency in multiple languages preferred.

Additional Details:

• Travel up to 50% of the time.

Nordic is an equal opportunity employer. We are committed to creating an inclusive environment for all employees and applicants. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, genetic information, marital or veteran status, or any other protected status under applicable federal, state, or local laws. We encourage individuals of all backgrounds to apply, including women, minorities, individuals with disabilities, and veterans.