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- Tasks: Support the Commercial team and develop customer care skills in a hands-on role.
- Company: Join Nordell, a leading plastics manufacturer with over 50 years of experience.
- Benefits: Enjoy company events, free parking, and an employee assistance programme.
- Other info: Permanent, full-time role with excellent training and career development opportunities.
- Why this job: Gain valuable experience while making a real impact in customer care.
- Qualifications: No prior experience needed; just a positive attitude and willingness to learn.
The predicted salary is between 18000 - 25000 £ per year.
Join us at Nordell as one of the UK’s leading plastics manufacturing and design refinement companies, based in Worthing, West Sussex. We are looking for a Customer Care Apprentice to support our manufacturing site. This position is a permanent, full-time role.
Perks and Responsibilities:
- Provide a high level of Customer Care support whilst developing a broad understanding of Commercial activities including Customer Service, Purchasing and Planning.
- Develop the ability to handle various tasks simultaneously and adapt to changing priorities and urgencies, including:
- Processing sales orders onto the company ERP system.
- Sales order checking and validation.
- Answering phones and managing incoming emails, responding directly or directing appropriately.
- Keeping customers updated throughout the full order cycle.
- Supporting the coordination and response to customer queries and concerns.
- Actioning responses in a prompt and professional manner.
- Providing general administrative support and front of house duties as required.
- Assisting with processing purchase orders within the ERP system.
- Supporting the tracking of outstanding purchase orders and deliveries.
- Liaising with suppliers regarding order acknowledgements and updates.
- Supporting the maintenance of supplier information within the ERP system.
- Providing support for the Commercial Manager where required.
- Assisting with basic planning and order tracking activities.
- Supporting communication between departments to ensure customer requirements are met.
- Documenting processes and supporting updates to standard operating procedures.
- Achieving tasks within set timeframes to meet departmental targets.
- Supporting continuous improvement within the department.
Skills:
- Good general education with numeracy and literacy skills.
- No prior experience required – full training will be provided as part of the apprenticeship programme.
- Ability to communicate effectively internally and externally.
- Basic knowledge of Microsoft Office (Word, Excel) desirable.
- Strong organisational skills and attention to detail.
- Positive, friendly and professional attitude.
- Willingness to learn and develop new skills.
- Ability to manage time effectively and work to deadlines.
Details:
- Monday to Friday
- Permanent, Full Time
- Worthing, West Sussex
- Monday to Thursday 08:00 – 17:30, Friday 08:00 – 12:00
- Number of positions: 1
Customer Care Apprentice in Worthing employer: Nordell Ltd
Contact Detail:
Nordell Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Care Apprentice in Worthing
✨Tip Number 1
Get to know the company! Research Nordell and understand their values, products, and culture. This will help you tailor your conversations and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills. As a Customer Care Apprentice, you'll be interacting with customers and colleagues regularly. Role-play common scenarios with friends or family to build your confidence and improve your responses.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend local events related to manufacturing and customer service. Building relationships can give you insider tips and potentially lead to referrals.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're proactive and serious about joining the Nordell team.
We think you need these skills to ace Customer Care Apprentice in Worthing
Some tips for your application 🫡
Show Your Enthusiasm: When writing your application, let your passion for customer care shine through! We want to see that you're excited about the role and eager to learn. A positive attitude can really make your application stand out.
Tailor Your Application: Make sure to customise your application to fit the job description. Highlight any relevant skills or experiences, even if they’re from school projects or part-time jobs. We love seeing how you connect your background to what we do!
Be Clear and Concise: Keep your writing clear and to the point. Use simple language and avoid jargon. We appreciate straightforward communication, so make it easy for us to understand why you’d be a great fit for the Customer Care Apprentice role.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the position. Plus, it’s super easy to do!
How to prepare for a job interview at Nordell Ltd
✨Know the Company
Before your interview, take some time to research Nordell. Understand their role in the plastics manufacturing industry and their commitment to customer care. This will not only show your interest but also help you tailor your answers to align with their values.
✨Showcase Your Communication Skills
As a Customer Care Apprentice, effective communication is key. During the interview, practice clear and concise responses. You might even want to prepare examples of how you've successfully communicated in past situations, whether in school projects or part-time jobs.
✨Demonstrate Your Organisational Skills
Since the role involves multitasking and managing various tasks, be ready to discuss how you stay organised. Share specific strategies you use to prioritise tasks and meet deadlines, as this will highlight your ability to handle the responsibilities of the position.
✨Express Your Willingness to Learn
Nordell is looking for someone eager to develop new skills. Make sure to convey your enthusiasm for learning during the interview. You could mention any relevant courses or experiences that have prepared you for this apprenticeship, showing that you're ready to grow within the company.