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- Tasks: Support the Commercial team and manage customer queries while learning on the job.
- Company: Join Nordell, a leading plastics manufacturer with over 50 years of experience.
- Benefits: Gain valuable skills through an apprenticeship in a supportive environment.
- Other info: Permanent, full-time role with a friendly team in Worthing, West Sussex.
- Why this job: Kickstart your career in customer care with hands-on experience and training.
- Qualifications: Good education, strong communication skills, and a willingness to learn.
The predicted salary is between 18000 - 25000 £ per year.
Join us at Nordell as one of the UK’s leading plastics manufacturing and design refinement companies, based in Worthing, West Sussex. We are looking for a Customer Care Apprentice to support our manufacturing site. This position is a permanent, full-time role.
Perks and Responsibilities:
- Processing sales orders onto the company ERP system.
- Sales order checking and validation.
- Answering phones and managing incoming emails, responding directly or directing appropriately.
- Keeping customers updated throughout the full order cycle.
- Supporting the coordination and response to customer queries and concerns.
- Actioning responses in a prompt and professional manner.
- Providing general administrative support and front of house duties as required.
- Assisting with processing purchase orders within the ERP system.
- Supporting the tracking of outstanding purchase orders and deliveries.
- Liaising with suppliers regarding order acknowledgements and updates.
- Supporting the maintenance of supplier information within the ERP system.
- Providing support for the Commercial Manager where required.
- Assisting with basic planning and order tracking activities.
- Supporting communication between departments to ensure customer requirements are met.
- Documenting processes and supporting updates to standard operating procedures.
- Achieving tasks within set timeframes to meet departmental targets.
- Supporting continuous improvement within the department.
Skills:
- Good general education with numeracy and literacy skills.
- No prior experience required – full training will be provided as part of the apprenticeship programme.
- Ability to communicate effectively internally and externally.
- Basic knowledge of Microsoft Office (Word, Excel) desirable.
- Strong organisational skills and attention to detail.
- Positive, friendly and professional attitude.
- Willingness to learn and develop new skills.
- Ability to manage time effectively and work to deadlines.
Details:
- Monday to Friday
- Permanent, Full Time
- Worthing, West Sussex
- Monday to Thursday 08:00 – 17:30, Friday 08:00 – 12:00
- Number of positions: 1
Customer Care Apprentice employer: Nordell Ltd
Contact Detail:
Nordell Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Care Apprentice
✨Tip Number 1
Get to know the company! Research Nordell and understand their values, products, and culture. This will help you tailor your conversations and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills. As a Customer Care Apprentice, you'll be interacting with customers and colleagues regularly. Role-play common scenarios with friends or family to build your confidence and improve your responses.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend local events related to manufacturing and customer care. Building relationships can give you insider tips and potentially lead to referrals.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and serious about joining the team at Nordell.
We think you need these skills to ace Customer Care Apprentice
Some tips for your application 🫡
Show Your Enthusiasm: When writing your application, let your passion for customer care shine through! We want to see that you're excited about the opportunity to learn and grow with us at Nordell.
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the role. Mention any relevant coursework or projects that demonstrate your organisational skills and attention to detail.
Be Professional Yet Friendly: While we love a friendly vibe, remember to keep your tone professional. This is a customer care role, so showing that you can communicate effectively is key!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and get you in the running for this exciting apprenticeship.
How to prepare for a job interview at Nordell Ltd
✨Know the Company
Before your interview, take some time to research Nordell. Understand their role in the plastics manufacturing industry and their commitment to quality. This will not only show your interest but also help you tailor your answers to align with their values.
✨Showcase Your Communication Skills
As a Customer Care Apprentice, effective communication is key. During the interview, practice clear and concise responses. You might even want to prepare examples of how you've successfully communicated in past situations, whether in school projects or part-time jobs.
✨Demonstrate Your Organisational Skills
Highlight your ability to stay organised and manage time effectively. You could mention any experiences where you juggled multiple tasks or deadlines, as this will resonate well with the responsibilities of the role.
✨Express Your Willingness to Learn
Since no prior experience is required, emphasise your eagerness to learn and develop new skills. Share specific examples of how you've approached learning in the past, whether through coursework or personal projects, to show that you're ready to embrace the apprenticeship programme.