Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead a team to deliver secure, high-availability cloud services and ensure compliance with security standards.
- Company: Join Nordcloud, a European leader in cloud innovation and managed services.
- Benefits: Flexible working hours, training budget, health care, and a supportive work environment.
- Why this job: Be part of the cloud revolution and make a real impact on clients' success.
- Qualifications: Experience in IT service management and strong communication skills required.
- Other info: Dynamic team culture with opportunities for professional growth and development.
The predicted salary is between 36000 - 60000 £ per year.
Join Nordcloud and be part of the European cloud revolution. We supercharge our customers to innovate in hyperscaler cloud, enabling seamless migration, advanced security, and data-driven success.
Currently, we are looking for a Service Manager to join our team in the UK.
Location: Leicester
Clearance Requirement: UK Security Clearance - SC
Department: Hybrid Cloud Engineering
Role Overview
The Service Manager for Hybrid Cloud Engineering/Managed Cloud Services is responsible for leading a team of engineers to deliver secure, high-availability cloud-native services to clients. This role ensures all operations are compliant with UK government security standards and meet or exceed agreed service levels. Due to the sensitive nature of client environments and data, UK security clearance is required.
Key Responsibilities
- Lead and manage the engineering team to deliver managed cloud services in accordance with SLAs and security requirements.
- Coordinate the delivery of secure, highly available cloud-native services, ensuring compliance with UK government and industry security standards.
- Develop and maintain effective working relationships with clients, internal stakeholders, and third-party service providers.
- Foster a performance-oriented, service-focused team culture, encouraging continuous improvement and professional development.
- Gather operational feedback and process insights to drive ongoing service enhancements and compliance with security protocols.
- Collect and communicate business requirements, ensuring alignment with both client needs and security obligations.
- Proactively manage, coach, and motivate team members, supporting their career development and ensuring adherence to security policies.
- Schedule and prioritise both planned and unplanned tasks, ensuring operational resilience and compliance.
- Coordinate activities across multiple delivery teams within Managed Services, ensuring secure and efficient service integration.
- Support team members in identifying and pursuing new roles and opportunities within a security-cleared environment.
- Monitor and manage team performance, implementing action plans to address any shortfalls in service delivery or security compliance.
- Act as the primary point of contact for services in scope, facilitating clear communication between technical, account, and security teams.
- Identify opportunities for automation, ensuring all solutions meet security and compliance requirements.
- Prepare and maintain process documentation, ensuring all procedures are up to date and compliant with UK security standards.
- Manage customer satisfaction by addressing requests, suggestions, and complaints promptly and securely.
- Oversee day-to-day staff management, including training and development with a focus on security awareness.
- Collaborate with Customer Success Managers on onboarding, runbook updates, and ad-hoc service requests, ensuring all activities are security compliant.
- Coordinate the full lifecycle of ITIL processes, embedding security best practices throughout.
- Lead the operational readiness of new service offerings, ensuring technical and security requirements are met.
- Manage internal projects, ensuring all deliverables comply with security clearance requirements.
Essential:
- Demonstrable experience communicating across all levels of engagement, including security stakeholders.
- Ability to work independently, manage pressure, and meet tight deadlines within a security-cleared environment.
- Previous experience in IT service or process management within mid to large organisations, preferably in a security-cleared context.
- Strong track record managing stakeholder expectations, both internal and external, with a focus on security and compliance.
- Extensive experience managing SLAs and service descriptions, translating them into secure, live operations.
- Strong team player with a problem-solving attitude and a commitment to security best practices.
- Ability to adapt to agile operational environments with evolving requirements and priorities, maintaining security at all times.
- Experience working in multicultural teams and sensitive environments.
- Excellent interpersonal and communication skills, with an understanding of team dynamics and security responsibilities.
- Enthusiastic, hardworking, and confident, with a proactive "can do" attitude.
Desirable:
- Previous managerial experience in a similar environment.
- Experience with UK government or defence sector clients.
- ITIL certification or equivalent.
- Experience with automation and process improvement in secure environments.
We encourage you to apply, even if you don't meet all of the requirements. We value your growth potential and enthusiasm!
Please read Nordcloud's Internal Move Policy before applying.
Please read our Recruitment Privacy Policy before applying. All applicants must have the right to work in the UK.
What we offer:
- Individual training budget and exam fees for certifications
- Flexible working hours and hybrid working model
- Company laptop and needed equipment
- Local package such as up to 7% matched pension contributions, extensive private health care, Bupa dental plan, and a seasonal ticket loan, enhanced maternity and parental leave, gym expense or well-being monthly and mobile phone allowance
About Nordcloud
Nordcloud is a European leader in cloud implementation, application development, managed services and training. It's a recognised cloud-native pioneer with a proven track record helping organisations leverage public cloud in a way that balances quick wins, immediate savings and sustainable value.
Nordcloud is triple-certified across Amazon Web Services, Microsoft Azure and Google Cloud Platform – with 10 European hubs, over 1,300 employees and has delivered over 1,000 successful cloud projects for companies ranging from midsize to large corporates.
Our clients benefit from multi-cloud expertise that guides best practices, preempts pitfalls, provides essential technical support and steers teams through cultural change. From strategy planning to application management, we take our customers through the whole cloud journey to drive real business outcomes from cloud technology.
Learn more at www.nordcloud.com
Nordcloud values diversity and is dedicated to providing equal opportunities for all candidates and employees.
Service Manager in Leicester employer: Nordcloud group
Contact Detail:
Nordcloud group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Manager in Leicester
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, or even hit up LinkedIn. The more connections you make, the better your chances of hearing about job openings before they’re even advertised.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they align with yours. This will help you tailor your responses and show that you’re genuinely interested in being part of their team.
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or use online resources to get comfortable with common questions. The more you practice, the more confident you’ll feel when it’s time to shine in front of the real interviewers.
✨Tip Number 4
Don’t forget to follow up after your interviews! A quick thank-you email can go a long way in leaving a positive impression. It shows your enthusiasm for the role and keeps you on their radar as they make their decision.
We think you need these skills to ace Service Manager in Leicester
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Service Manager role. Highlight your experience in managing cloud services and security compliance, as this will show us you understand what we're looking for.
Showcase Your Team Leadership Skills: We want to see how you've led teams in the past. Share specific examples of how you've motivated your team and ensured high service levels, especially in a security-cleared environment.
Be Clear and Concise: When writing your application, keep it straightforward. Use clear language and avoid jargon where possible. We appreciate direct communication that gets to the point!
Apply Through Our Website: Don't forget to submit your application through our website! This helps us keep everything organised and ensures your application gets the attention it deserves.
How to prepare for a job interview at Nordcloud group
✨Know Your Cloud Stuff
Make sure you brush up on your knowledge of cloud-native services and security compliance. Familiarise yourself with UK government security standards and how they apply to managed cloud services. This will show that you're not just a fit for the role, but that you understand the critical nature of the work.
✨Showcase Your Leadership Skills
As a Service Manager, you'll be leading a team, so be prepared to discuss your previous management experiences. Think of specific examples where you've motivated a team or improved service delivery. Highlight your ability to foster a performance-oriented culture while ensuring security compliance.
✨Communicate Clearly
Effective communication is key in this role. Practice articulating your thoughts clearly and concisely, especially when discussing complex topics like SLAs and security protocols. Be ready to demonstrate how you've successfully communicated with various stakeholders in past roles.
✨Prepare Questions
Interviews are a two-way street, so come armed with thoughtful questions about the company’s approach to cloud services and security. This shows your genuine interest in the role and helps you assess if the company aligns with your career goals.
