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- Tasks: Lead customer success initiatives and drive long-term relationships with clients.
- Company: Join Nordcloud, a European leader in cloud innovation and implementation.
- Benefits: Flexible hours, training budget, health care, and generous parental leave.
- Why this job: Be part of the cloud revolution and make a real impact on customer success.
- Qualifications: 4+ years in Customer Success Management and strong tech awareness.
- Other info: Diverse and inclusive workplace with excellent growth opportunities.
The predicted salary is between 48000 - 72000 ÂŁ per year.
Join Nordcloud and be part of the European cloud revolution. We supercharge our customers to innovate in hyperscaler cloud, enabling seamless migration, advanced security, and data-driven success.
Location: London, United Kingdom
Responsibilities:
- Being representative towards our customers and service delivery
- Collaborating with Sales and Pre‑Sales on contract extensions and upsell opportunities
- Focusing on customer satisfaction and loyalty while building long‑term relationships
- Controlling service financials, forecasts & profitability
- Managing contractual obligations
- Operational service governance (SLAs, KPIs, financials, deviations, risks)
- Adhering to planning, reporting, and escalation processes
- Proactively recognizing customer needs and using Nordcloud’s resources to drive continuous improvements, such as process updates, data quality, documentation maintenance, automation proposals, and lessons learned
Your Key Skills:
- 4+ years of experience in Customer Success Management or Service Delivery Management
- Strong awareness of technology, including public cloud
- End‑to‑end ownership, self‑driven approach, and a "Get it done" attitude
- Managed services knowledge and ability to govern teams independently
- Customer‑centric mindset
- Legal and commercial competence to handle contracts and financials
- Good comprehension of P&L and factors influencing commercial success of a project/account
- High presentation skills (spoken and written) and facilitation of workshops
- Problem‑solving skills and data analysis ability
- Fluent communication skills in English
What We Offer:
- Individual training budget and exam fees for certifications
- Flexible working hours and hybrid working model
- Company laptop and required equipment
- Local package such as up to 7% matched pension contributions, extensive private health care, Bupa dental plan, seasonal ticket loan, enhanced maternity and parental leave, gym expense or well‑being monthly allowance, and mobile phone allowance
All applicants must have the right to work in the UK and must be eligible for BPSS and SC Clearance. We encourage you to apply, even if you don’t meet all of the requirements. We value your growth potential and enthusiasm!
Please read our Recruitment Privacy Policy before applying.
About Nordcloud:
Nordcloud is a European leader in cloud implementation, application development, managed services, and training. It’s a recognised cloud‑native pioneer with a proven track record helping organisations leverage public cloud in a way that balances quick wins, immediate savings, and sustainable value. Nordcloud is triple‑certified across Amazon Web Services, Microsoft Azure and Google Cloud Platform – with 10 European hubs, over 1,300 employees and has delivered over 1,000 successful cloud projects for companies ranging from midsize to large corporates. Our clients benefit from multi‑cloud expertise that guides best practices, preempts pitfalls, provides essential technical support and steers teams through cultural change. From strategy planning to application management, we take our customers through the whole cloud journey to drive real business outcomes from cloud technology. Nordcloud values diversity and is dedicated to providing equal opportunities for all candidates and employees. Learn more at www.nordcloud.com
Senior Customer Success Manager employer: Nordcloud, an IBM Company
Contact Detail:
Nordcloud, an IBM Company Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Customer Success Manager
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or attend industry events. We all know that sometimes it’s not just what you know, but who you know that can help you land that Senior Customer Success Manager role.
✨Tip Number 2
Prepare for the interview by researching Nordcloud and its cloud solutions. We want to see your enthusiasm and knowledge about our services. Show us how you can contribute to our mission of supercharging customers in the cloud!
✨Tip Number 3
Practice your presentation skills! As a Senior Customer Success Manager, you’ll need to communicate effectively. We suggest doing mock interviews with friends or using online platforms to refine your pitch and get comfortable with your delivery.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Senior Customer Success Manager
Some tips for your application 🫡
Show Your Customer-Centric Mindset: When writing your application, make sure to highlight your experience in Customer Success Management. We want to see how you've built long-term relationships and ensured customer satisfaction in your previous roles.
Be Clear About Your Tech Savvy: Since we're all about cloud technology, don’t forget to mention your familiarity with public cloud services. We love candidates who can demonstrate their understanding of tech and how it impacts customer success.
Highlight Your Problem-Solving Skills: In your application, share examples of how you've tackled challenges in the past. We appreciate a 'Get it done' attitude, so let us know how you’ve used data analysis to drive improvements.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at Nordcloud!
How to prepare for a job interview at Nordcloud, an IBM Company
✨Know Your Customer Success Metrics
Before the interview, brush up on key customer success metrics like NPS, CSAT, and churn rates. Be ready to discuss how you've used these metrics in your previous roles to drive customer satisfaction and loyalty.
✨Showcase Your Problem-Solving Skills
Prepare examples of challenges you've faced in customer success management and how you resolved them. Highlight your analytical skills and ability to use data to inform decisions, as this is crucial for the role.
✨Understand Nordcloud's Offerings
Familiarise yourself with Nordcloud’s services and their approach to cloud solutions. Being able to speak knowledgeably about their offerings will show your genuine interest and help you connect your experience to their needs.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your ability to manage customer relationships and service delivery. Think through potential situations you might encounter and how you would handle them, demonstrating your proactive mindset.
