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- Tasks: Lead customer success initiatives and enhance client relationships in the cloud sector.
- Company: Join Nordcloud, a European leader in cloud innovation and services.
- Benefits: Flexible hours, training budget, health care, and generous parental leave.
- Why this job: Be part of a dynamic team driving cloud transformation for diverse clients.
- Qualifications: 4+ years in Customer Success Management with strong tech awareness.
- Other info: Embrace growth opportunities in a supportive and diverse environment.
The predicted salary is between 36000 - 60000 Ā£ per year.
Join Nordcloud and be part of the European cloud revolution. We supercharge our customers to innovate in hyperscaler cloud, enabling seamless migration, advanced security, and data-driven success.
Location: London, United Kingdom
Responsibilities:
- Being representative towards our customers and service delivery
- Collaborating with Sales and PreāSales on contract extensions and upsell opportunities
- Focusing on customer satisfaction and loyalty while building longāterm relationships
- Controlling service financials, forecasts & profitability
- Managing contractual obligations
- Operational service governance (SLAs, KPIs, financials, deviations, risks)
- Adhering to planning, reporting, and escalation processes
- Proactively recognizing customer needs and using Nordcloud's resources to drive continuous improvements, such as process updates, data quality, documentation maintenance, automation proposals, and lessons learned
Your Key Skills:
- 4+ years of experience in Customer Success Management or Service Delivery Management
- Strong awareness of technology, including public cloud
- Endātoāend ownership, selfādriven approach, and a "Get it done" attitude
- Managed services knowledge and ability to govern teams independently
- Customerācentric mindset
- Legal and commercial competence to handle contracts and financials
- Good comprehension of P&L and factors influencing commercial success of a project/account
- High presentation skills (spoken and written) and facilitation of workshops
- Problemāsolving skills and data analysis ability
- Fluent communication skills in English
What We Offer:
- Individual training budget and exam fees for certifications
- Flexible working hours and hybrid working model
- Company laptop and required equipment
- Local package such as up to 7% matched pension contributions, extensive private health care, Bupa dental plan, seasonal ticket loan, enhanced maternity and parental leave, gym expense or wellābeing monthly allowance, and mobile phone allowance
All applicants must have the right to work in the UK and must be eligible for BPSS and SC Clearance. We encourage you to apply, even if you donāt meet all of the requirements. We value your growth potential and enthusiasm!
Please read our Recruitment Privacy Policy before applying.
About Nordcloud:
Nordcloud is a European leader in cloud implementation, application development, managed services, and training. Itās a recognised cloudānative pioneer with a proven track record helping organisations leverage public cloud in a way that balances quick wins, immediate savings, and sustainable value.
Nordcloud is tripleācertified across Amazon Web Services, Microsoft Azure and Google Cloud Platform ā with 10 European hubs, over 1,300 employees and has delivered over 1,000 successful cloud projects for companies ranging from midsize to large corporates.
Our clients benefit from multiācloud expertise that guides best practices, preempts pitfalls, provides essential technical support and steers teams through cultural change. From strategy planning to application management, we take our customers through the whole cloud journey to drive real business outcomes from cloud technology.
Nordcloud values diversity and is dedicated to providing equal opportunities for all candidates and employees. Learn more at www.nordcloud.com
Senior Customer Success Manager in London employer: Nordcloud, an IBM Company
Contact Detail:
Nordcloud, an IBM Company Recruiting Team
StudySmarter Expert Advice š¤«
We think this is how you could land Senior Customer Success Manager in London
āØTip Number 1
Network like a pro! Reach out to your connections on LinkedIn or attend industry events. We all know that sometimes itās not just what you know, but who you know that can help you land that Senior Customer Success Manager role.
āØTip Number 2
Prepare for those interviews by researching Nordcloud inside out. Understand their services and how they help customers innovate in the cloud. We want you to show them youāre not just another candidate, but someone who truly gets their mission.
āØTip Number 3
Practice your presentation skills! As a Senior Customer Success Manager, youāll need to communicate effectively. We suggest doing mock presentations with friends or family to get comfortable showcasing your ideas and solutions.
āØTip Number 4
Donāt forget to apply through our website! Itās the best way to ensure your application gets seen. Plus, we love seeing candidates who take the initiative to engage directly with us. Letās make this happen!
We think you need these skills to ace Senior Customer Success Manager in London
Some tips for your application š«”
Tailor Your Application: Make sure to customise your CV and cover letter for the Senior Customer Success Manager role. Highlight your relevant experience in customer success and service delivery, and donāt forget to mention your tech-savvy side!
Showcase Your Achievements: We love seeing quantifiable results! When you describe your past roles, focus on specific achievements that demonstrate your ability to drive customer satisfaction and loyalty. Numbers speak louder than words!
Be Authentic: Let your personality shine through in your application. Weāre looking for someone with a 'Get it done' attitude, so donāt be afraid to show us your passion for customer success and problem-solving skills.
Apply Through Our Website: We encourage you to apply directly through our website. Itās the best way to ensure your application gets into the right hands. Plus, it shows us youāre serious about joining the Nordcloud team!
How to prepare for a job interview at Nordcloud, an IBM Company
āØKnow Your Customer Success Metrics
Before the interview, brush up on key customer success metrics like NPS, CSAT, and churn rates. Being able to discuss how you've used these metrics to drive improvements in previous roles will show your understanding of the field and your proactive approach.
āØShowcase Your Problem-Solving Skills
Prepare specific examples of challenges you've faced in customer success management and how you resolved them. Use the STAR method (Situation, Task, Action, Result) to structure your answers, making it easy for the interviewer to see your thought process and impact.
āØUnderstand Nordcloud's Offerings
Familiarise yourself with Nordcloud's services and recent projects. Being able to discuss how their cloud solutions can benefit customers will demonstrate your genuine interest in the company and your readiness to contribute to their mission.
āØPractice Your Presentation Skills
Since strong presentation skills are crucial for this role, consider rehearsing a short presentation on a relevant topic. This will not only help you feel more confident but also give the interviewers a taste of your communication style and ability to engage an audience.
