Receptionist & Spirit Store Coordinator in Chelmsford, Essex

Nord Anglia International School Dublin is part of Nord Anglia Education, the world's largest premium international schools organisation. Our students learn in a warm, ambitious community and benefit from global partnerships with MIT, The Juilliard School, UNICEF and King's College London. Every colleague, teaching or support, plays a part in helping our students achieve more than they thought possible.

You will be the first point of contact for students, parents, staff and visitors, setting the tone for a warm and professional welcome at the front of school. Alongside your reception duties, you will coordinate the day-to-day running of the school's Spirit Shop, keeping it well stocked, well presented and reflective of our school identity. You will work closely with the Director of Admissions and Marketing to promote the store, support community engagement and keep it running smoothly. The role also includes attendance monitoring, student support and occasional cover for the School Matron, so no two days will look quite the same.

• Reception
  • Provide a warm, friendly and professional first point of contact for students, parents, visitors and staff.
  • Answer, screen and direct phone calls, and make sure enquiries are followed up and resolved promptly.
  • Support admissions by directing initial queries to the right colleague or system.
  • Keep the reception area tidy and well organised, reflecting the standards of the school.
  • Monitor visitor access, stay aware of security procedures, and receive, record and distribute mail and deliveries.
• Spirit Shop
  • Manage the day-to-day running of the Spirit Shop, including opening and closing procedures.
  • Maintain well-presented, well-stocked displays that reflect the school's brand and community identity.
  • Process sales accurately, manage stock levels and keep clear records of transactions and inventory.
  • Liaise with the Director of Admissions and Marketing on product ranges, promotions and new merchandise.
  • Coordinate the ordering and receipt of stock to meet community needs in good time.
  • Promote the Spirit Shop to students, families and visitors, and support school events with pop-ups or promotions where helpful.
• Attendance and student support
  • Monitor student absences daily and follow up with parents where required.
  • Support safety procedures, including evacuation processes and accurate attendance monitoring.
  • Look after lost property and keep organised records.
  • Provide cover for the School Matron during absence. First aid training will be provided if not already held.
• Other
  • Support the Director of Admissions and Marketing with additional operational and administrative duties that keep the school running smoothly.
  • Take part in the school's performance management process through SuccessFactors.

• Essential
  • Experience in a customer-facing reception or retail environment, ideally in an education or community setting.
  • Confident using digital platforms, databases and Microsoft applications, and quick to pick up new systems and processes.
  • Excellent communication and interpersonal skills, with a professional and welcoming manner.
  • Strong organisational skills, accuracy and attention to detail, with the ability to stay calm during busy periods.
  • Proven ability to manage varied tasks and prioritise effectively.
  • A customer service mindset and high standards of presentation.
  • A strong commitment to confidentiality and data protection.
• Desirable
  • Experience in stock management, point-of-sale systems or retail operations.
  • Experience working within an international school or education setting.

• A warm, welcoming school community where support staff are valued as much as teaching staff.
• A varied role with real breadth, from front of house to the Spirit Shop and wider school life.
• Training and development, including first aid training where needed.
• The backing of Nord Anglia Education's global network of schools, with opportunities to learn and grow.
• Access to our global partnerships with MIT, The Juilliard School, UNICEF and King's College London.

Nord Anglia Education is committed to the principles of equality, diversity and inclusion. We welcome applications from all suitably qualified candidates regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, or sexual orientation. We are committed to ensuring our recruitment process is fair and accessible to all.

Nord Anglia Education is committed to safeguarding and promoting the welfare of children and young people. All applicants must be willing to undergo child protection screening appropriate to the post, including checks with past employers and vetting through the National Vetting Bureau (Garda vetting) or international equivalent. This post is exempt from the Rehabilitation of Offenders Act 1974.

Please apply through the Nord Anglia Education careers page. A CV is required. Only shortlisted candidates will be contacted. Canvassing is not accepted.