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- Tasks: Lead operations for a nationwide secure private network and ensure service excellence.
- Company: Join a leading telecommunications firm in Riyadh, Saudi Arabia.
- Benefits: Competitive salary, full-time role, and opportunities for professional growth.
- Why this job: Make a significant impact on network performance and customer experience.
- Qualifications: 20+ years of experience in operations management, with strong data analysis skills.
- Other info: 100% onsite role with a focus on innovation and operational excellence.
The predicted salary is between 72000 - 108000 £ per year.
The job is located in Riyadh, Saudi Arabia, and requires 100% onsite and full-time presence.
Position Objectives
To implement and lead an operations governance function for a nationwide secure private network project to ensure operational excellence and service delivery quality for the end-users for a large LTE network implementation. It includes Operation and Service Excellence, Network Performance, and Improving policies, processes, and capturing all KPIs and progress through data analysis and Power BI Dashboards.
Job Description & Responsibilities
- Operations
- Oversee operations, maintenance and performance of a nationwide secure private network, act as escalation owner for major and complex issues.
- Design, implement, and continuously improve processes, policies, procedures, governance frameworks, SLAs/OLAs and compliance standards.
- Serve as the primary interface for reporting on network performance, service levels, and strategic projects to senior leadership and external governance bodies (e.g., Technology Excellence & Control, Technology Strategy & Architecture).
- Conduct regular audits (configuration, software, KPIs/QKIs), oversee managed services contracts, MSP onboarding and security/data governance compliance.
- Lead change & configuration management, automation & digitalisation, capacity planning and congestion mitigation while interfacing with design & delivery teams.
- Performance Management & Service Excellence
- Implement real‑time monitoring, daily/weekly reporting, fault handling, escalation, repeated‑fault analysis and major root‑cause reporting.
- Govern SLA compliance, exception management, customer complaints and overall service excellence.
- Develop and distribute network performance reports using Power BI (KPIs, MTTR, utilisation, upgrades, asset movement).
- Drive proactive initiatives and mitigation plans with Network Operations and MSPs to continuously improve network performance and customer experience.
- QA and Acceptance
- Govern acceptance and handover of network assets and vendor deliverables from Delivery to Operations, including field QA, vendor implementation quality supervision and infrastructure delivery acceptance.
- Develop and maintain a risk & compliance framework covering regulatory, security and quality standards; lead operational and regulatory audits and ensure timely closure of findings.
- Change Management
- Establish and enhance change management processes, OLAs and SLAs; manage configuration management, COW movement, automation initiatives, capacity planning and congestion mitigation.
Qualifications & Experience
- Bachelor’s Degree in Telecommunications or Engineering.
- Minimum 20 years’ experience with at least 7 years in a senior operations management position and at least 3 years as Head of Operations and Excellence.
- Experienced in designing organisations and processes for network operations and managing change in an operational environment.
- Experience in managing and influencing to achieve results in a matrix organisation.
- A few years of working experience in a developed market is a must.
- Strong hands‑on experience in Data Analysis, Advanced Excel.
- Hands‑on expertise in preparing professional MS PowerPoint presentations, think‑cell based presentations.
- A proven operational excellence mindset.
- Experience with OSS/cloud/security solutions from leading vendors will be an advantage.
Operation & Excellence Head employer: Norconsult Telematics
Contact Detail:
Norconsult Telematics Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operation & Excellence Head
✨Tip Number 1
Network with industry professionals! Attend events, webinars, or even local meetups related to operations and telecommunications. It’s a great way to get your name out there and learn about potential job openings before they’re advertised.
✨Tip Number 2
Don’t underestimate the power of LinkedIn! Make sure your profile is up-to-date and reflects your extensive experience in operations management. Engage with posts, share insights, and connect with recruiters who specialise in your field.
✨Tip Number 3
Prepare for interviews by practising common questions related to operational excellence and network performance. Use the STAR method (Situation, Task, Action, Result) to structure your answers and showcase your achievements effectively.
✨Tip Number 4
Apply directly through our website! We often have exclusive listings that might not be found elsewhere. Plus, it shows your genuine interest in joining our team and makes it easier for us to track your application.
We think you need these skills to ace Operation & Excellence Head
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the role of Operation & Excellence Head. Highlight your experience in operations management, especially in network performance and service excellence. We want to see how your skills align with our needs!
Showcase Your Achievements: Don’t just list your responsibilities; showcase your achievements! Use metrics and data to demonstrate how you’ve improved processes or driven operational excellence in previous roles. Numbers speak louder than words!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about this role and how your background makes you the perfect fit. We love seeing personality and enthusiasm, so let us know what excites you about this opportunity!
Apply Through Our Website: Remember to apply through our website for a smoother application process. It helps us keep everything organised and ensures your application gets the attention it deserves. We can’t wait to hear from you!
How to prepare for a job interview at Norconsult Telematics
✨Know Your Stuff
Make sure you’re well-versed in the specifics of operations governance and network performance. Brush up on your knowledge of SLAs, KPIs, and how to use Power BI for reporting. The more you know, the more confident you'll feel during the interview.
✨Showcase Your Experience
Prepare to discuss your past experiences in detail, especially those that relate to managing complex operations and leading teams. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your achievements.
✨Ask Smart Questions
Come prepared with insightful questions about the company’s current operations and future goals. This shows your genuine interest in the role and helps you understand how you can contribute to their success.
✨Demonstrate Leadership Skills
Be ready to talk about how you've led change management initiatives and improved processes in previous roles. Highlight your ability to influence others and drive results in a matrix organisation, as this is crucial for the position.
