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- Tasks: Lead operations for a nationwide secure private network and ensure service excellence.
- Company: Join a leading telecommunications firm in Riyadh, Saudi Arabia.
- Benefits: Competitive salary, full-time role, and opportunities for professional growth.
- Why this job: Make a significant impact on network performance and user experience.
- Qualifications: 20+ years of experience in operations management and strong data analysis skills.
- Other info: 100% onsite role with a focus on innovation and operational excellence.
The predicted salary is between 72000 - 108000 ÂŁ per year.
The job is located in Riyadh, Saudi Arabia, and requires 100% onsite and full-time presence.
Position Objectives
To implement and lead an operations governance function for a nationwide secure private network project to ensure operational excellence and service delivery quality for the end-users for a large LTE network implementation. It includes Operation and Service Excellence, Network Performance, and Improving policies, processes, and capturing all KPIs and progress through data analysis and Power BI Dashboards.
Job Description & Responsibilities
- Operations
- Oversee operations, maintenance and performance of a nationwide secure private network, act as escalation owner for major and complex issues.
- Design, implement, and continuously improve processes, policies, procedures, governance frameworks, SLAs/OLAs and compliance standards.
- Serve as the primary interface for reporting on network performance, service levels, and strategic projects to senior leadership and external governance bodies (e.g., Technology Excellence & Control, Technology Strategy & Architecture).
- Conduct regular audits (configuration, software, KPIs/QKIs), oversee managed services contracts, MSP onboarding and security/data governance compliance.
- Lead change & configuration management, automation & digitalisation, capacity planning and congestion mitigation while interfacing with design & delivery teams.
- Performance Management & Service Excellence
- Implement realâtime monitoring, daily/weekly reporting, fault handling, escalation, repeatedâfault analysis and major rootâcause reporting.
- Govern SLA compliance, exception management, customer complaints and overall service excellence.
- Develop and distribute network performance reports using Power BI (KPIs, MTTR, utilisation, upgrades, asset movement).
- Drive proactive initiatives and mitigation plans with Network Operations and MSPs to continuously improve network performance and customer experience.
- QA and Acceptance
- Govern acceptance and handover of network assets and vendor deliverables from Delivery to Operations, including field QA, vendor implementation quality supervision and infrastructure delivery acceptance.
- Develop and maintain a risk & compliance framework covering regulatory, security and quality standards; lead operational and regulatory audits and ensure timely closure of findings.
- Change Management
- Establish and enhance change management processes, OLAs and SLAs; manage configuration management, COW movement, automation initiatives, capacity planning and congestion mitigation.
Qualifications & Experience
- Bachelor's Degree in Telecommunications or Engineering.
- Minimum 20 years' experience with at least 7 years in a senior operations management position and at least 3 years as Head of Operations and Excellence.
- Experienced in designing organisations and processes for network operations and managing change in an operational environment.
- Experience in managing and influencing to achieve results in a matrix organisation.
- A few years of working experience in a developed market is a must.
- Strong handsâon experience in Data Analysis, Advanced Excel.
- Handsâon expertise in preparing professional MS PowerPoint presentations, thinkâcell based presentations.
- A proven operational excellence mindset.
- Experience with OSS/cloud/security solutions from leading vendors will be an advantage.
Can apply on this link.
Operation & Excellence Head in London employer: Norconsult Telematics
Contact Detail:
Norconsult Telematics Recruiting Team
StudySmarter Expert Advice đ¤Ť
We think this is how you could land Operation & Excellence Head in London
â¨Tip Number 1
Network with industry professionals! Attend events, webinars, or even local meetups. Itâs a great way to get your name out there and learn about opportunities that might not be advertised.
â¨Tip Number 2
Prepare for interviews by researching the company and its projects. Understand their operations and think about how your experience aligns with their needs. This will help you stand out as a candidate who truly gets what theyâre about.
â¨Tip Number 3
Practice your pitch! Be ready to explain your experience and how it relates to operational excellence. Keep it concise but impactful â you want to leave a lasting impression.
â¨Tip Number 4
Donât forget to apply through our website! Weâve got a streamlined process that makes it easy for you to showcase your skills and experience directly to us. Plus, it shows youâre serious about joining our team!
We think you need these skills to ace Operation & Excellence Head in London
Some tips for your application đŤĄ
Tailor Your CV: Make sure your CV is tailored to the role of Operation & Excellence Head. Highlight your experience in operations management, especially in network performance and service excellence. We want to see how your skills align with our needs!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this position. Share specific examples of your past achievements in operational excellence and how they relate to the job description.
Showcase Your Data Skills: Since data analysis is key for this role, make sure to highlight your hands-on experience with data tools like Power BI and Advanced Excel. We love seeing how youâve used data to drive decisions and improve performance!
Apply Through Our Website: Donât forget to apply through our website! Itâs the best way for us to receive your application and ensures youâre considered for the role. We canât wait to see what you bring to the table!
How to prepare for a job interview at Norconsult Telematics
â¨Know Your Stuff
Make sure you thoroughly understand the job description and the key responsibilities. Brush up on your knowledge of network operations, performance management, and data analysis. Being able to discuss specific examples from your past experience will show that you're not just familiar with the concepts but have successfully applied them.
â¨Showcase Your Leadership Skills
As a candidate for the Head of Operations and Excellence, it's crucial to demonstrate your leadership capabilities. Prepare to share instances where you've led teams through change or improved processes. Highlight your experience in managing complex issues and how youâve influenced results in a matrix organisation.
â¨Be Data-Driven
Since the role involves a lot of data analysis and reporting, be ready to discuss your hands-on experience with tools like Power BI and Advanced Excel. Bring examples of how you've used data to drive decisions or improve service delivery. This will show that you can back up your strategies with solid evidence.
â¨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and operational excellence mindset. Think about potential challenges you might face in this role and how you would address them. Practising these scenarios will help you articulate your thought process clearly during the interview.