Contract Administrator

The Contract Administrator is responsible for supporting the efficient administration and delivery of customer contracts and service agreements. The role involves maintaining contract records, preparing proposals and documentation, coordinating workforce schedules, and ensuring contractual obligations are met in accordance with company procedures and customer requirements.

Working closely with operational, commercial, finance and service teams, the Contract Administrator will play a key role in supporting the smooth day-to-day running of the business while ensuring compliance, accuracy and excellent customer service.

Roles & Responsibilities

• Draft, review and maintain customer, supplier and service contract documentation.
• Prepare proposals, quotations and supporting contract documentation.
• Ensure all contract documentation complies with company procedures and contractual requirements.
• Maintain accurate contract records, databases and document control systems.
• Monitor contract obligations, milestones, renewal dates and service commitments.
• Assist with the identification and management of contractual risks and issues.
• Support the resolution of contract-related queries from customers and internal stakeholders.
• Produce contract summaries, reports and operational updates as required.
• Create and manage engineer and shift-worker rotas.
• Arrange holiday and sickness cover to ensure contractual service obligations are maintained.
• Liaise with operational, commercial, finance and service teams to support contract delivery.
• Assist in the continuous improvement of contract administration processes and procedures.
• Ensure good housekeeping and compliance with company policies at all times.
• Provide administrative support to the wider Operations team as required.

Skills & Experience

Essential

• Previous experience in a contract administration, service coordination, operations support or similar administrative role.
• Excellent organisational skills and attention to detail.
• Strong communication skills, both written and verbal.
• Ability to prioritise workloads and manage multiple tasks effectively.
• Proficiency in Microsoft Office applications, particularly Outlook, Word and Excel.
• Experience maintaining accurate records and documentation.
• Ability to work independently and as part of a team.

Desirable

• Experience within an engineering, service, manufacturing or energy sector environment.
• Experience coordinating field-based personnel or shift workers.
• Knowledge of contract management systems and document control processes.
• Understanding of commercial contracts and service agreements.

Qualifications

Essential

• Good standard of secondary education including English and Mathematics.

Desirable

• Qualification in Business Administration, Law, Finance or a related discipline.
• Professional certification relating to contract management or business administration.

Norco Group Limited is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, gender, sexual orientation, age, disability or any other protected characteristic.