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For Companies At a Glance
- Tasks: Be the welcoming face of Nora, managing guest flow and creating memorable experiences.
- Company: Nora, a vibrant Turkish restaurant blending heritage with innovation in Canary Wharf.
- Benefits: Competitive hourly wage, dynamic work environment, and opportunities for growth.
- Why this job: Join a passionate team and be the heartbeat of an exciting dining experience.
- Qualifications: Experience in hospitality, strong communication skills, and a love for guest service.
- Other info: Fast-paced environment where your charm and professionalism shine.
Nora is not your typical Turkish restaurant. Brought to life by brothers Ozgur and Sidar Akyuz, Nora is a refreshing and free-spirited take on Turkish cuisine, built on the vibrancy of Anatolian small plates, the best of British produce, and a no-rules, no-dogma approach to creativity. This is a restaurant where hospitality leads the way, where every dish tells a story of heritage and innovation, and where the energy of Canary Wharf meets the warmth of Istanbul’s kitchens.
About the Role
As Senior Receptionist, you are the first impression of Nora — the face and voice that set the tone for every guest’s experience. You’ll own the door and the book, orchestrating reservations, walk-ins, and guest flow with precision and personality. You’ll create a warm welcome, manage the buzz of arrivals, and make every guest feel like they’re the only one in the room. You’ll work closely with the Restaurant Manager and floor team to ensure the energy of service is seamless from the first hello to the final goodbye.
This is a role for someone who loves people, thrives under pressure, and takes pride in making every guest feel special.
About You
- You’re a natural host — warm, charming, and effortlessly professional.
- You thrive in a fast-paced, guest-driven environment.
- You’re confident with bookings systems and love the details.
- You handle pressure with grace and keep your cool when things get busy.
- You have exceptional communication skills and a genuine passion for hospitality.
- You’re proactive, solution-focused, and always thinking one step ahead.
Your Responsibilities
Guest Experience:
- Be the first point of contact — welcoming every guest with warmth and style.
- Manage arrivals, seating, and guest flow throughout the shift.
- Anticipate guest needs and special requests, ensuring they feel cared for.
- Handle complaints or challenges with empathy, speed, and discretion.
Reservations & Coordination:
- Oversee all bookings, waitlists, and confirmations using our reservation system.
- Maximise covers while maintaining a smooth and enjoyable guest journey.
- Communicate table status and flow with the floor, bar, and kitchen teams.
- Support the Restaurant Manager with planning and managing service logistics.
Team Support:
- Lead and support the host team, setting the tone for professional, welcoming service.
- Share guest insights and feedback with the management team.
- Help train new hosts and build a culture of hospitality and excellence.
- Be a calm, positive presence at the front desk — especially during peak times.
Requirements
- Previous experience as a senior receptionist or host in a busy, quality-focused restaurant.
- Strong organisational and multitasking skills.
- Polished communication and interpersonal skills.
- Tech-savvy and confident with reservation and booking platforms.
- A love for hospitality and creating memorable guest experiences.
- Professional, reliable, and a natural team player.
This is for you if….
- You love being the person who makes the first impression count.
- You believe hospitality starts at the door and never stops.
- You want to be part of a team building something exciting from the ground up.
- And you’re ready to be the heartbeat of the guest experience at Nora.
Experience: Required
Languages: English – Advanced
Employment: Full-time
Salary: £15 – £17 hourly
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Senior Receptionist employer: Nora
Contact Detail:
Nora Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Receptionist
✨Tip Number 1
Get to know the restaurant vibe! Before your interview, pop into Nora for a meal or a drink. This way, you can soak up the atmosphere and show off your knowledge about their unique approach to Turkish cuisine during your chat.
✨Tip Number 2
Practice your warm welcome! As a Senior Receptionist, you'll be the face of Nora. So, rehearse how you'd greet guests with charm and professionalism. A friendly smile and a confident introduction can make all the difference!
✨Tip Number 3
Show off your multitasking skills! During the interview, share examples of how you've juggled busy environments before. Highlighting your ability to manage reservations and guest flow will prove you're the perfect fit for this fast-paced role.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you note to express your appreciation for the opportunity. It’s a great way to reinforce your enthusiasm for the role and keep you top of mind for the hiring team.
We think you need these skills to ace Senior Receptionist
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your passion for hospitality and how you connect with guests.
Tailor Your Experience: Make sure to highlight your previous experience as a receptionist or host. We’re looking for someone who thrives in busy environments, so share specific examples of how you've managed guest flow and created memorable experiences.
Be Detail-Oriented: Pay attention to the details in your application. Whether it’s your formatting or spelling, we appreciate a polished presentation. It shows us that you care about the little things, just like we do at Nora!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity to join our team at Nora!
How to prepare for a job interview at Nora
✨Know the Restaurant Inside Out
Before your interview, make sure to research Nora thoroughly. Understand their unique approach to Turkish cuisine and the vibe they aim to create. This will not only impress the interviewers but also help you align your answers with their values.
✨Showcase Your People Skills
As a Senior Receptionist, your role is all about making guests feel special. Prepare examples of how you've created memorable experiences for guests in the past. Highlight your ability to handle pressure and maintain a warm, welcoming atmosphere even during busy times.
✨Demonstrate Your Organisational Skills
Be ready to discuss your experience with booking systems and how you manage reservations. Share specific strategies you’ve used to maximise covers while ensuring a smooth guest journey. This will show that you’re proactive and detail-oriented.
✨Emphasise Team Collaboration
Nora values teamwork, so be prepared to talk about how you’ve supported your colleagues in previous roles. Discuss how you’ve contributed to a positive team environment and helped train new staff, showcasing your leadership potential.
