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- Tasks: Manage client relationships and oversee software/hardware implementation from start to finish.
- Company: Join NOQ, a dynamic company focused on seamless operations in the consumer services industry.
- Benefits: Enjoy a full-time role in London with opportunities for growth and development.
- Why this job: Be part of a vibrant team that values detail, organisation, and client satisfaction.
- Qualifications: Ideal candidates are detail-oriented, reliable, and have a knack for problem-solving.
- Other info: This entry-level position is perfect for those looking to kickstart their career in tech and events.
The predicted salary is between 24000 - 42000 £ per year.
NOQ Greater London, England, United Kingdom
NOQ Greater London, England, United Kingdom
We are seeking a detail-oriented and organised operations team member to join our implementation team at NOQ. The successful candidate will be responsible for managing client relationships post-contract signing until the handover to the Account Management and Customer Support teams. This role involves managing the end-to-end implementation of both software and hardware solutions, ensuring all aspects of setup, configuration, and deployment are delivered smoothly. Responsibilities include effective communication with clients and sub-clients, understanding the scope of work, setting up software and hardware, and ensuring that client expectations are effectively communicated to the relevant internal teams.
Type of Employment: Full-time
Location: London – office-based
Start Date: ASAP
RESPONSIBILITIES:
- Understand client requirements in collaboration with the sales team
- Complete client scoping files and liaise directly with clients to gather software requirements
- Set up software and hardware according to client specifications
- Coordinate hardware deliveries, collections, and asset tagging
- Maintain accurate inventory records and create packing lists
- Manage post-event reconciliation and billing coordination with the Finance team
- Manage lost/damaged hardware, including handling insurance claims
- Collaborate with Account Management and Customer Support teams to relay client requirements
- Ensure implementation pipeline cleanliness
- Communicate hardware requirements with the Finance team
- Organise travel and accommodation as needed and conduct team accreditations for events
- Ensure on-site team readiness and provide on-site support when necessary
- Assisting to the updating and creation of customer support guidelines
REQUIREMENTS:
- Detail-oriented with strong organisational skills
- Accountable, reliable, and team-oriented
- Comfortable working in a fast-paced environment
- Analytical mindset and problem-solving abilities
- Flexibility in adapting to evolving operational needs
- Understanding of the festival and event industry
- Experience in inventory and stock management
This role is pivotal in maintaining seamless operations and ensuring client satisfaction at NOQ. The ideal candidate will possess a blend of technical expertise, logistical proficiency, and strong interpersonal skills. If you are ready to contribute to a dynamic team and play a vital role in NOQ\’s operational excellence, please submit your CV and a cover letter detailing your relevant experience and qualifications.
Please send your cover letter to .
Seniority level
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Seniority level
Entry level
Employment type
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Employment type
Full-time
Job function
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Job function
Information Technology
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Industries
Consumer Services
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Implementation Coordinator employer: NOQ Group
Contact Detail:
NOQ Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Implementation Coordinator
✨Tip Number 1
Familiarise yourself with the festival and event industry, as this role requires a solid understanding of how these events operate. Research recent trends and challenges in the industry to demonstrate your knowledge during any discussions.
✨Tip Number 2
Showcase your organisational skills by preparing examples of how you've successfully managed projects or client relationships in the past. Be ready to discuss specific instances where your attention to detail made a significant impact.
✨Tip Number 3
Practice your communication skills, as effective interaction with clients and internal teams is crucial for this role. Consider role-playing scenarios where you need to relay complex information clearly and concisely.
✨Tip Number 4
Prepare to discuss your problem-solving abilities by thinking of examples where you've had to adapt to unexpected changes or challenges. Highlight your analytical mindset and how it has helped you in previous roles.
We think you need these skills to ace Implementation Coordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience that aligns with the responsibilities of the Implementation Coordinator role. Focus on your organisational skills, client management experience, and any technical expertise you possess.
Craft a Compelling Cover Letter: In your cover letter, emphasise your detail-oriented nature and ability to manage client relationships. Provide specific examples of how you've successfully handled similar tasks in previous roles, particularly in fast-paced environments.
Showcase Relevant Skills: Highlight skills that are crucial for this position, such as problem-solving abilities, flexibility, and experience in inventory management. Use bullet points to make these stand out and ensure they are easy to read.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is essential for the Implementation Coordinator role.
How to prepare for a job interview at NOQ Group
✨Understand the Role
Before the interview, make sure you thoroughly understand the responsibilities of an Implementation Coordinator. Familiarise yourself with client relationship management, software and hardware setup, and the importance of effective communication within teams.
✨Showcase Your Organisational Skills
As this role requires strong organisational abilities, be prepared to discuss your experience in managing multiple tasks simultaneously. Provide examples of how you've successfully coordinated projects or events in the past.
✨Demonstrate Problem-Solving Abilities
The ability to analyse situations and solve problems is crucial for this position. Think of specific instances where you've encountered challenges and how you resolved them, especially in fast-paced environments.
✨Prepare Questions for the Interviewers
Having insightful questions ready shows your interest in the role and the company. Ask about the team dynamics, the tools they use for project management, or how they measure success in the implementation process.
