At a Glance
- Tasks: Support customers across the USA and Canada with enquiries, orders, and shipping.
- Company: Keencut Limited, a leading precision design company with a focus on quality.
- Benefits: Work from home, company pension, and a supportive team environment.
- Other info: Initial training in Corby before transitioning to a fully remote role.
- Why this job: Join a dynamic team dedicated to exceptional customer experiences and innovative solutions.
- Qualifications: Strong communication skills, attention to detail, and proficiency in Microsoft Excel.
The predicted salary is between 25000 - 30000 £ per year.
Keencut Limited is a renowned international precision design company based in Corby, dedicated to manufacturing niche, high-quality products. Our mission is to deliver exceptional craftsmanship and innovative solutions to clients worldwide, reflecting our core values of precision, excellence, and customer satisfaction.
We are seeking a reliable and detail-oriented candidate to support our customers across the USA and Canada. Working hours will be approx 1pm -10pm, weekdays only. In this role, you will handle customer enquiries, process orders, and manage shipping and delivery through to completion. You will complete initial training in the Corby office before transitioning to a fully remote role.
Responsibilities- Provide professional customer service via email and phone
- Manage and resolve customer enquiries, including small technical questions
- Accurately process customer orders and update internal systems
- Coordinate order picking, packing, and dispatch with the US warehouse
- Track shipments and resolve issues such as delays, lost items, or delivery discrepancies
- Follow strict internal procedures and maintain accurate records
- Communicate clearly with customers, couriers, and internal teams
- Excellent written communication and email etiquette
- High attention to detail and accuracy
- Proficient in Microsoft Excel (sorting, filtering, formulas, lookups)
- Ability to follow structured processes and work independently
- Strong problem-solving skills, especially in logistics or delivery issues
- Experience with NetSuite (ERP) is an advantage
- Reliable and highly organised
- Customer-focused with a proactive attitude
- Clear communicator and strong team player
- Able to take ownership and follow tasks through to completion
Join us at Keencut Limited and become part of a team that values precision, innovation, and excellence. If you are passionate about delivering outstanding customer experiences and thrive in a collaborative environment, we want to hear from you.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Coordinator (1pm-10pm) in Corby
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Noplacelike. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Noplacelike before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Coordinator (1pm-10pm) in Corby
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Noplacelike:Your cover letter is your chance to shine! Tell us why you want to work at Noplacelike specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Noplacelike!
How to prepare for a job interview at Noplacelike
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
