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- Tasks: Support business customers with exceptional service and manage order workflows.
- Company: Exciting organisation in King's Lynn with a friendly team atmosphere.
- Benefits: £26,000 salary, 22 days leave, health benefits, and staff socials.
- Why this job: Join a supportive team and make a real impact on customer satisfaction.
- Qualifications: 1-2 years of customer service experience and strong communication skills.
- Other info: Fixed term contract until January 2027 with potential for extension.
The predicted salary is between 23400 - 28600 £ per year.
Noodle Talent Partners are exclusively working with an exciting organisation, recruiting the position of Customer Service Sales Administrator to join their friendly team in King's Lynn to support in delivering an exceptional service to their business customers and contribute to effective order workflow. This is a Fixed Term Contract position until January 2027, with possible scope for extension or permanent after subject to additional business requirements.
The role involves:
- Handle enquiries from customers via telephone and email in a professional and friendly manner, responding promptly within service level agreements and providing updates on orders to ensure optimum customer satisfaction.
- Provide information on products available, advising on stock levels and recommending alternative & additional products to support the customer.
- Accurately processing orders within service agreements, including all relevant documentation, meeting export requirements for international orders.
- Monitor orders from reports to identify any delays, using initiative to liaise with relevant teams to expedite orders and keep customers informed.
- Handle any issues or complaints with empathy and professionalism, problem solving to find positive resolutions in a timely manner and identifying areas for improvement, processing credits or returns as required.
- Manage internal records accurately, ensuring orders are processed in line with service contracts and agreed pricing. Ensure contracts are reviewed in line with renewals.
- Collaboration with wider business teams including Supply Chain, Sales, Marketing and more, assisting teams as required with workflow and trade show administration.
The candidate will have:
- Minimum of 1-2 years Customer Service experience, preferably B2B (business to business) although B2C (business to consumer) will be considered.
- Exceptional customer service skills and phone etiquette, with a passion for service and maintaining strong relationships.
- A strong work ethic and desire to deliver positive results.
- High levels of accuracy and attention to detail.
- Strong administrative capabilities including use of Microsoft Office.
- Strong communication, both written and verbal with good grammar and spelling for professional correspondence with customers.
- Self-motivated with a proactive approach to work, strong organisation and planning skills.
- Able to problem solve and use initiative, remaining calm under pressure.
- Quick to learn and willing to ask questions for clarity.
The package includes:
- Salary of £26,000.
- 22 days annual leave plus bank holidays (pro rata for contract).
- Free onsite parking.
- Employee assistance programme.
- Health & lifestyle benefits.
- Excellent Discounts.
- Staff socials/events.
- Super friendly and supportive team environment in a great company!
- And more!
If you're interested in this fantastic opportunity, please ensure that your CV is up-to-date and apply online as soon as possible using the link below.
Customer Service Sales Administrator in King's Lynn employer: Noodle Talent Partners
Contact Detail:
Noodle Talent Partners Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Sales Administrator in King's Lynn
✨Tip Number 1
Get to know the company before your interview! Research their values, culture, and recent news. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your phone etiquette! Since this role involves handling customer enquiries over the phone, try role-playing with a friend or family member. This will help you sound professional and friendly when it counts.
✨Tip Number 3
Prepare some questions to ask during your interview. This shows you're engaged and gives you a chance to find out more about the team and the role. Plus, it helps you assess if it's the right fit for you!
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Customer Service Sales Administrator in King's Lynn
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Customer Service Sales Administrator role. Highlight your relevant experience, especially in customer service and administration, and don’t forget to showcase your attention to detail!
Craft a Friendly Cover Letter: Your cover letter is your chance to show off your personality! Keep it professional but friendly, and explain why you’re excited about joining our team. Mention how your skills align with what we’re looking for.
Showcase Your Communication Skills: Since this role involves a lot of communication, make sure your written application reflects your strong communication skills. Use clear language, good grammar, and a positive tone to impress us right from the start!
Apply Through Our Website: We encourage you to apply through our website for a smooth application process. It’s the best way for us to receive your application and get you one step closer to joining our friendly team!
How to prepare for a job interview at Noodle Talent Partners
✨Know Your Customer Service Basics
Brush up on your customer service skills, especially in a B2B context. Be ready to discuss how you've handled enquiries and complaints in the past, showcasing your ability to maintain professionalism and empathy.
✨Familiarise Yourself with the Company
Do some research on the organisation and its products. Understanding their offerings will help you provide informed recommendations during the interview, showing that you're proactive and genuinely interested in the role.
✨Prepare for Scenario Questions
Think of examples from your previous experience where you successfully resolved issues or improved processes. Be ready to explain your thought process and the outcomes, as this will demonstrate your problem-solving skills and attention to detail.
✨Show Off Your Team Spirit
Since collaboration is key in this role, be prepared to discuss how you've worked with other teams in the past. Highlight your communication skills and how you contribute to a positive team environment, which is essential for success in this position.
