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- Tasks: Lead a team of 280 to ensure top-notch cleaning services in a hospital.
- Company: Join a healthcare provider dedicated to patient safety and cleanliness.
- Benefits: Enjoy a competitive hourly rate and potential for contract extension.
- Why this job: Make a real impact on patient care while developing your leadership skills.
- Qualifications: Experience in managing domestic services and strong communication skills required.
- Other info: Immediate start available; proactive problem solvers will thrive here.
The predicted salary is between 24000 - 36000 £ per year.
Location: Norfolk
Contract Type: Fixed-Term - Initial 3 months, potential to extend to 6 months
Hours: Full-Time, 37.5 hours per week
Rate: negotiable depending on experience
Start Date: ASAP (subject to clearance)
About the Role
We are urgently seeking an experienced Services Manager to manage a Domestic Services team. This temporary role is critical to the delivery of high-quality patient-facing cleaning services within a Hospital.
The successful candidate will take on day-to-day operational management and leadership of approximately 280 domestic staff who provide services 24/7. You will be expected to drive high standards of cleanliness, manage resources effectively, and oversee key performance areas, including sickness absence reviews, appraisals, training, and compliance monitoring.
Key Responsibilities
- Lead and manage the Domestic Services team to ensure a clean and safe environment for patients, staff, and visitors
- Ensure adherence to the National Cleaning Standards and local infection prevention control guidelines
- Provide ongoing leadership and support to supervisors and domestic staff
- Take responsibility for sickness absence management, including Stage 1 & 2 sickness reviews
- Implement performance management processes and improve compliance with appraisals and training KPIs
- Produce high-level reports and documentation for internal and external stakeholders
- Monitor and manage the budget, including effective resource allocation and supplier management
- Address and resolve any staffing challenges, ensuring continuous support for front line teams
What We're Looking For
- Proven experience in managing domestic services within a hospital or health-care setting
- Strong understanding of cleaning standards and infection prevention control requirements
- Demonstrable experience in staff leadership, including managing large teams and performance management
- Exceptional organisational and communication skills, with the ability to write clear reports and engage with senior stakeholders
- Experience managing sickness absence, appraisals, and training compliance within a large team
- Ability to lead, motivate, and support staff, ensuring service delivery standards are met
- Immediate availability to start (subject to clearance)
Additional Information
- This role is initially for 3 months, with a potential extension to 6 months pending financial approval from the Trust
- The Client is looking for support to manage immediate staffing challenges and improve service compliance
- The role involves a high level of autonomy, and you will need to be proactive in addressing operational challenges and providing leadership support
- A competitive hourly rate will be offered, based on experience
How to Apply
Please send your CV and availability details to ASAP. For any inquiries or further details, please contact Berkhan at
Service manager employer: NonStop Consulting Ltd
Contact Detail:
NonStop Consulting Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service manager
✨Tip Number 1
Familiarise yourself with the National Cleaning Standards and local infection prevention control guidelines. Being well-versed in these areas will not only help you during the interview but also demonstrate your commitment to maintaining high standards in a healthcare environment.
✨Tip Number 2
Prepare specific examples of how you've successfully managed large teams in the past. Highlight your leadership style and any strategies you've implemented to improve team performance, as this will resonate well with the hiring managers.
✨Tip Number 3
Showcase your organisational skills by discussing how you've effectively managed budgets and resources in previous roles. This is crucial for the Service Manager position, so be ready to provide concrete examples of your financial management experience.
✨Tip Number 4
Demonstrate your proactive approach to problem-solving by preparing to discuss any operational challenges you've faced and how you addressed them. This will illustrate your ability to lead and support staff in a dynamic environment.
We think you need these skills to ace Service manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in managing domestic services, particularly within a healthcare setting. Emphasise your leadership skills and any specific achievements related to cleaning standards and infection control.
Craft a Strong Cover Letter: Write a cover letter that directly addresses the key responsibilities outlined in the job description. Use specific examples from your past experience to demonstrate how you meet their requirements, such as managing large teams and improving service compliance.
Highlight Key Skills: In your application, clearly outline your organisational and communication skills. Mention your ability to produce high-level reports and engage with senior stakeholders, as these are crucial for the role.
Show Immediate Availability: Since the role requires immediate availability, make sure to state your availability clearly in your application. This will show the employer that you are ready to start as soon as possible.
How to prepare for a job interview at NonStop Consulting Ltd
✨Showcase Your Leadership Skills
As a Service Manager, you'll be leading a large team. Be prepared to discuss your previous leadership experiences, how you've motivated teams, and any specific challenges you've overcome in managing staff.
✨Understand Cleaning Standards
Familiarise yourself with the National Cleaning Standards and infection prevention control guidelines. Being able to articulate your knowledge of these standards during the interview will demonstrate your suitability for the role.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities. Think of scenarios where you've had to manage sickness absence or performance issues, and be ready to explain your approach and the outcomes.
✨Communicate Clearly and Confidently
Strong communication skills are essential for this role. Practice articulating your thoughts clearly, especially when discussing your experience with report writing and engaging with senior stakeholders.
