At a Glance
- Tasks: Join our team to assist with library services, answer enquiries, and support library functions.
- Company: Be part of the Royal Free Hospital Medical Library, serving staff and students in health sciences.
- Benefits: Enjoy a friendly work environment with flexible hours and opportunities for personal growth.
- Other info: This is an on-campus role with set hours; perfect for students looking to balance work and study.
- Why this job: Gain valuable experience in customer service while contributing to a vital community resource.
- Qualifications: Customer service experience and strong communication skills are essential; library experience is a plus.
An opportunity has arisen to join a friendly and dedicated team providing library services to staff and students from the Client School of Life and Medical Sciences (SLMS), and staff employed by the Royal Free London NHS Foundation Trust. This vacancy is based at the Royal Free Hospital Medical Library.
Duties will include:
- Staffing the Library Issue Desk
- Answering enquiries
- Troubleshooting local technology issues
- Shelving books
- Providing administrative support for all library facilities and functions
- Assisting with maintaining a safe and efficient environment for all library users
- Helping with closing the library at the end of the shift
This is an on-campus role. It is not suitable for regular remote working.
Key Requirements:
- Experience of working in a customer focused environment
- Excellent interpersonal and communication skills
- Commitment to customer service excellence
- Excellent IT skills
- Ability to work independently
- Flexible approach to work
Experience of working in a library or information environment is desirable but not essential.
Work Pattern:
- Monday - Wednesday 17.00-22.00
- Saturday 10.00-18.00
StudySmarter Expert Advice🤫
We think this is how you could land Library Assistant in Hounslow
✨Tip Number 1
Familiarise yourself with the library's services and resources. Understanding what the Royal Free Hospital Medical Library offers will help you answer enquiries more effectively and demonstrate your enthusiasm for the role.
✨Tip Number 2
Brush up on your IT skills, especially those related to library management systems. Being tech-savvy will not only help you troubleshoot issues but also show that you're proactive about supporting library users.
✨Tip Number 3
Prepare to showcase your customer service experience during any interviews. Think of specific examples where you've gone above and beyond to assist customers, as this aligns perfectly with the role's focus on service excellence.
✨Tip Number 4
Since this is an on-campus role, highlight your availability and flexibility in your discussions. Emphasising your willingness to work evenings and weekends will demonstrate your commitment to the position.
We think you need these skills to ace Library Assistant in Hounslow
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience in customer service and any IT skills you possess. If you've worked in a library or similar environment, emphasise that experience.
Craft a Strong Cover Letter:Write a cover letter that showcases your interpersonal skills and commitment to customer service excellence. Mention specific examples of how you've provided support in previous roles.
Highlight Relevant Skills:In your application, clearly outline your IT skills and ability to work independently. Use bullet points to make these stand out, as they are key requirements for the role.
Proofread Your Application:Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at NonStop Consulting Ltd
✨Show Your Customer Service Skills
Since the role requires excellent customer service, be prepared to share specific examples of how you've successfully assisted customers in previous roles. Highlight your interpersonal skills and how you handle difficult situations.
✨Demonstrate IT Proficiency
As the job involves troubleshooting technology issues, make sure to discuss your IT skills during the interview. Mention any relevant software or systems you are familiar with, and be ready to explain how you've used them in a library or similar environment.
✨Familiarise Yourself with Library Operations
Even if you don't have direct library experience, research common library functions and services. Understanding how a library operates will show your enthusiasm for the role and help you answer questions more effectively.
✨Ask Insightful Questions
Prepare thoughtful questions about the library's services, team dynamics, or future projects. This not only shows your interest in the position but also helps you gauge if the environment is the right fit for you.
