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- Tasks: Join us as a Customer Service Administrator, managing orders and delivering top-notch support.
- Company: We're a leading UK distributor of industrial supplies, known for our expertise and customer service.
- Benefits: Enjoy 22 days annual leave, a pension scheme, performance bonuses, and fun company events.
- Why this job: Kick-start your career in e-commerce with hands-on experience and growth opportunities in a supportive team.
- Qualifications: Strong communication skills and a passion for e-commerce are essential; experience is a plus.
- Other info: This role is office-based in Bidford-on-Avon, perfect for those in nearby areas.
The predicted salary is between 15600 - 36400 £ per year.
Are you ready to kick-start your career in e-commerce and customer service? Join a growing industrial supplies business with a fast-paced, supportive team based in Bidford-on-Avon. This is your chance to gain hands-on experience, deliver exceptional customer support, and help grow our online presence as our Customer Service Executive / E-Commerce Assistant.
BASIC SALARY: Up to £26,000
BENEFITS:
· 22 days annual leave, increasing with length of service
· Company pension scheme
· Annual performance bonus
· Well being support
· Company parties and social events
LOCATION: This is an office based role based in Bidford-on-Avon.
COMMUTABLE LOCATIONS: Stratford-upon-Avon, Redditch, Evesham, Worcester
JOB DESCRIPTION: Customer Service Administrator, Customer Service Executive, eCommerce Assistant – Industrial supplies, industrial consumables
Reporting to our Marketing Manager, you\’ll play a key role in delivering a first-class online shopping experience, managing orders, solving problems, and helping grow our eBay channel.
KEY RESPONSIBILITIES: Customer Service Administrator, Customer Service Executive, eCommerce Assistant – Industrial supplies, industrial consumables
On a day to day basis, you will:
· Create and optimise eBay listings, supporting the growth of this platform.
· Process online orders (approx 20 per day) and input them accurately into internal systems.
· Track orders from entry through dispatch and courier pick-up, resolving any issues.
· Maintain and update large data sets using Excel.
· Deliver excellent customer service via phone and email.
· Administer documents such as invoices and certificates of analysis.
PERSON SPECIFICATION: Customer Service Administrator, Customer Service Executive, eCommerce Assistant – Industrial supplies, industrial consumables
As our Customer Service Administrator and E-Commerce Assistant, you\’ll have strong communication and multitasking skills, coupled with a high attention to detail and a proactive, problem-solving mindset.
Any experience within Customer Service or customer facing positions would be advantageous.
You will also:
· Have a personal interest or professional experience in e-commerce – whether that\’s Vinted, Shopify, eBay, Magento or any other relevant platforms.
· Be comfortable using Microsoft Office (Excel, Word, Outlook).
THE COMPANY:
A well-established UK-based distributor of industrial adhesives, sealants, tapes, and coatings, supplying high-performance solutions to sectors such as electronics, automotive, and manufacturing. Known for technical expertise and excellent customer service, we are expanding our digital presence through platforms like eBay and Shopify, offering strong opportunities for growth and innovation.
PROSPECTS:
This is a fantastic opportunity for a recent graduate or someone starting out in e-commerce or customer service. With full training and ongoing support, you\’ll gain valuable experience and the chance to progress within the company as our business grows rapidly via mergers and acquisitions.
It is highly likely you will have worked in any of the following roles and/or markets, and worked with the following products and/or services: Customer Service Assistant, Retail Sales Assistant, Order Processing Administrator, Graduate Marketing Assistant, E-Commerce Intern, Online Customer Support, Junior Admin Assistant
INTERESTED? Please click apply. You will receive an acknowledgement of your application.
Wallace Hind Selection, alongside our client embrace diversity, champion equality, and foster inclusion to create a work environment where everyone belongs and thrives.
Please Note: Wallace Hind Selection have been chosen as the retained recruitment partner of our client and therefore any direct applications to our client from candidates or agencies will be forwarded on to us direct.
REF: SM18200, Wallace Hind Selection
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Customer Service Administrator employer: NonStop Consulting Ltd
Contact Detail:
NonStop Consulting Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Administrator
✨Tip Number 1
Familiarise yourself with e-commerce platforms like eBay and Shopify. Understanding how these platforms work will not only help you in the role but also show us that you're genuinely interested in the position.
✨Tip Number 2
Brush up on your Excel skills, as you'll be maintaining and updating large data sets. Being comfortable with functions and data management will set you apart from other candidates.
✨Tip Number 3
Practice your communication skills, both written and verbal. Since you'll be delivering customer service via phone and email, being able to convey information clearly and professionally is crucial.
✨Tip Number 4
Showcase any previous experience in customer service or related fields during your interactions with us. Even if it's informal, demonstrating your ability to handle customer queries will strengthen your application.
We think you need these skills to ace Customer Service Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and e-commerce. Emphasise any roles where you've managed orders, resolved customer issues, or worked with online platforms like eBay.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific skills that align with the job description, such as strong communication and multitasking abilities.
Showcase Relevant Experience: If you have experience with Microsoft Office, especially Excel, make sure to mention it. Provide examples of how you've used these tools in previous roles to manage data or improve processes.
Highlight Problem-Solving Skills: In your application, include examples of how you've successfully solved customer issues in the past. This will demonstrate your proactive mindset and ability to deliver excellent customer service.
How to prepare for a job interview at NonStop Consulting Ltd
✨Show Your E-Commerce Passion
Make sure to express your enthusiasm for e-commerce during the interview. Share any personal experiences you have with platforms like eBay or Shopify, as this will demonstrate your genuine interest in the role and the industry.
✨Highlight Your Customer Service Skills
Prepare examples from your past experiences where you provided excellent customer service. Discuss how you resolved issues or went above and beyond to help customers, as this is crucial for the Customer Service Administrator position.
✨Demonstrate Attention to Detail
Since the role involves managing orders and maintaining data sets, be ready to discuss how you ensure accuracy in your work. You might want to mention specific tools or methods you use to stay organised and detail-oriented.
✨Ask Insightful Questions
Prepare thoughtful questions about the company’s growth plans, team dynamics, or the tools they use for order processing. This shows your interest in the role and helps you assess if the company is the right fit for you.
