TikTok Shop Account Manager

Role: TikTok Shop Account Manager

Location: Remote UK (preferably London with clients being based down there)

About Nonsensical 💜

We’re an award-winning TikTok agency that lives and breathes the platform. Honestly, our screen time is through the roof! We’ve helped grow clients and communities to over 2 million followers and have hit 1 billion video views across TikTok.

From fast-paced shoots to TikTok Shop live streams, from concept to final cut, your job is to bring content to life, beautifully and efficiently. If you know how to run a set, direct a creator, light a room, and make content that feels native, not forced, we want you.

Position Overview

We’re looking for a sharp, entrepreneurial TikTok Shop Account Manager to lead the performance, affiliate squad-building, and daily growth of TikTok Shop brands. This is a cross-functional role that blends trading, client servicing, and creator strategy.

What will you be doing?

• Be the go-to point of contact for your clients, fostering long-term client relationships and ensuring satisfaction and retention
• Plan and execute TikTok Shop campaigns and livestreams
• Lead weekly performance calls, sharing insights and actions that genuinely move the needle.
• Own the trading calendar for each brand: product drops, campaign windows, seasonal moments.
• Identify and onboard TikTok affiliates who align with each brand’s audience and tone.
• Build and manage ‘affiliates squads’—reliable, high-performing affiliates who consistently drive GMV on TikTok Shop.
• Provide recommendations to optimise listings, pricing and performance for clients
• Brief and coordinate live stream and creator activity to maximise conversion.
• Track, report, and optimise towards GMV, ROAS, CTR, AOV, and key platform metrics.
• Build and present performance reports with actionable insights that drive future decision-making.
• Stay up to date with platform updates, policies, and changes – translating them into clear guidance for clients.
• Constantly look for ways to improve the full funnel: content > traffic > conversion > retention.
• Collaborate with creatives, strategists, and paid media to drive integrated campaigns.

Who are we looking for?

• You’ll have demonstrable experience on TikTok Shop
• Have experience in account management, e-commerce trading, affiliate marketing, or creator management
• Familiarity with retail calendars, product lifecycle, and social commerce incentives
• Good understanding of paid media
• Massively organised, with the ability to juggle lots of clients and tasks
• You can work under pressure and be able to turn round tasks with short deadlines
• Are entrepreneurial, curious, and comfortable in a fast-moving, ever-changing environment.

Live by our values:

🎨 Creativity- We experiment with nonsense.

🔍 Curiosity- We ask questions, big and small.

🔥 Passion- We’re obsessed with TikTok.

🗣 Honesty- We speak the truth, even when it’s tough.

What we’ll do for you:

• Creative Half Days: Dedicated time to explore what sparks your creativity.
• 25 Days Holiday + Bank Holidays
• Provide Equipment and Software: A Mac, iPhone, mics and Adobe Premiere Pro
• Book Allowance: We’ll cover the cost of books to fuel your learning.
• Opportunities to Travel: Work on shoots in different locations, including international trips.
• Team Socials: The whole team meets up twice a year for a good ole knees up