Director, Customer Account Manager in London

We’re on the hunt for an Account Director who can blend data, creativity, and a touch of TikTok magic to help brands connect with millions. You’ll work closely with brands, creators and internal teams to ensure work shows up in the right way on TikTok, balancing commercial impact with content that feels authentic, culturally relevant and native to the platform. From overseeing affiliate and creator performance to shaping TikTok Shop campaigns, LIVE strategies and content production, you’ll play a key role in elevating output and results.

• Lead overall TikTok strategy for key clients - focusing on organic growth, storytelling, communities and recurring formats.
• Be the senior strategic partner for your clients - leading client relationships, running strategic sessions, performance reviews and ensuring TikTok ladders back to wider brand goals.
• Oversee content output from your client team - making sure briefs are sharp, creators stay on-brand and the final content is something you’re proud to put live.
• Identify new opportunities for client growth - reactive cultural moments, influencer partnerships, long-term series or new TikTok features worth testing.
• Lead and develop your team - supporting Account Managers and Execs, setting standards, providing feedback and helping them grow into strategic thinkers.
• Support new business and pitches - helping shape proposals, leading parts of pitches and showing prospective clients how we grow brands on TikTok.

Good understanding of TikTok and wider social media platforms - content formats, communities, trends, algorithms and how brands grow organically. You’ll have agency experience, with a track record of managing successful accounts. You’ve been the senior contact for client, leading calls, setting direction and building trusted relationships. Confident challenging ideas, making strategic recommendations and keeping clients focused on long-term growth, not just single posts. Has managed or led a team, setting expectations, mentoring and helping others grow. Exceptionally organised, comfortable managing multiple clients, deadlines and creative production workflows.

Fully Remote Working – Work from wherever you’re happiest in the UK (with access to a co-working space in major UK cities if you like a change of scene).

Pension Scheme – Helping you invest in your future while you shape your present.

Company Socials – From virtual hangouts to IRL meetups, we love bringing the team together.

Creative & Well-being Half-Days – Every quarter, take a half-day plus £50 to do something that inspires you, a class, gallery trip, pottery, spa, whatever frees your mind.

Learning Fund – £200 a year towards books, audiobooks, courses or content that fuels your development.

Bonus Leave Days – Birthday? Take the day off on us (no annual leave used).

A 20–30 minute chat with our People & Talent team to get to know you and answer any initial questions. You’ll complete a small strategic or creative task (nothing wild) and present it back to your potential manager and our Head of Client Services, a chance to show how you think, lead and create.