Director, Customer Account Manager

Role : Account Director Location : Remote (UK based) We\’re a TikTok agency that gets brands cut through on TikTok. We’ve grown our own clients and communities to over 1 million followers and have hit 600 million video views in the last 12 months. We use these learnings to help brands reach new audiences, grow their TikTok following and engagement and produce thumb-stoppingly good content We’re looking for an experienced Account Director to join the team. Ideally, you will be able to execute a number of paid social campaigns, leading the creative planning, budget management, optimisation, reporting and be comfortable working with small to large media spends. Lead paid social planning and buying strategies for key clients across TikTok & Meta Create innovative TikTok Shop strategies to drive significant growth and revenue for our TikTok Shop clients Oversee the execution of TikTok Shop campaigns, ensuring seamless integration across paid, organic, affiliate, and live content Guide clients through TikTok Shop best practices, including optimising storefronts, boosting shoppable content, and leveraging platform features Act as the key point of creative feedback for your team’s client campaigns Brief content through our content creation process, working alongside our in-house TikTok creators, freelance TikTok creators and influencers Manage and develop a team of Account Managers and Execs You\’re proactive in building strong client relationships, and open to travel to meet clients in person where valuable for collaboration or project success You’ll have agency experience, with a track record of managing successful accounts You’ll have a solid understanding of TikTok Shop, with experience activating shoppable content, live streams, and working with affiliates to drive GMV You’ll have experience working with numerous brands, in house or agency You\’ll have a good eye for creative that converts You’ll know what makes a TikTok Shop Live session work, and be comfortable supporting or advising on LIVE production where needed Experience managing or advising on TikTok Shop affiliate programmes, including commission structures, outreach, and performance tracking Free holiday days: Take a day off with using your holiday Take a day off without using your holiday Take a day off without using your holiday Creative days: ~ Each quarter we give you a half day off work as well as £50 towards an activity that helps unlock your creative. It could be a painting class, pottery making, a spa day, whatever it is that helps you free your mind and feel more creative! Book and magazine allowance: ~ We pay £200 towards books, audio books & magazines each year that support your development