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- Tasks: Support customers with orders and queries across various channels, ensuring a warm and helpful experience.
- Company: Join Nonna Tonda, a fast-growing fresh pasta subscription business with a passion for exceptional food.
- Benefits: Enjoy 33 days holiday, hybrid working, and a laptop provided for your role.
- Other info: Opportunity to grow with a dynamic food business and develop strong product knowledge.
- Why this job: Make a real impact on customer experience in a vibrant, collaborative team.
- Qualifications: Customer service experience preferred; enthusiasm for food and helping people is essential.
The predicted salary is between 30000 - 40000 £ per year.
Colliers Wood, London
Working pattern: Full-time, hybrid — 4 days in the office, 1 day WFH
As soon as possible
Nonna Tonda is a fast-growing fresh pasta subscription business, built around exceptional food, thoughtful service and a genuine love of Italian cooking. We deliver fresh, restaurant-quality pasta dishes to customers across London and the UK, and we’re looking for a friendly, sharp and reliable Customer Service Advisor to join our growing team.
This is a brilliant opportunity for someone who loves helping people, communicates clearly, and thrives in a fast-paced, hands-on environment. You’ll be the voice of Nonna Tonda for our customers - helping with orders, subscriptions, delivery questions, product queries and the occasional problem that needs resolving with warmth and care.
You’ll be joining a small, collaborative team where your work directly shapes the customer experience and helps us improve how we do things.
As our Customer Service Advisor, you’ll support customers across multiple channels including email, phone, live chat, WhatsApp, social media and reviews, using Zendesk as our main customer service platform. You’ll help customers quickly and thoughtfully, making sure every interaction reflects the Nonna Tonda brand: warm, helpful, generous, accurate and professional.
You’ll also work closely with our operations, delivery and wider office team to solve issues, spot patterns, and suggest ways we can improve the customer journey.
- Responding to customer queries across email, phone, live chat, WhatsApp, social media and reviews.
- Supporting customers with orders, subscriptions, cancellations, delivery questions, product queries and account changes.
- Maintaining a warm, accurate and brand-appropriate tone in every customer interaction.
- Working efficiently through a busy customer service queue while maintaining attention to detail.
- Developing strong product knowledge so you can confidently help customers with menu, ingredient and delivery questions.
- Identifying recurring customer issues and suggesting improvements to our processes, templates and customer experience.
- Supporting general customer service admin and wider team tasks where needed.
We’re looking for someone who is practical, positive and genuinely enjoys helping people. Confident speaking to customers by phone as well as in writing. Interested in food, hospitality, customer experience or growing consumer brands. Customer service experience is preferred, but we are open to candidates from hospitality, retail, food, e-commerce, operations or other customer-facing roles if you are sharp, dependable and keen to learn.
Experience with Zendesk, Shopify, Recharge, Slack, Google Workspace or CRM systems would be helpful, but not essential.
Full-time role. ~ Based in Colliers Wood, South London. ~4 days per week in the office, 1 day working from home. ~ Some light weekend cover required: approximately 1 hour on Saturday and 1 hour on Sunday to help manage cancellation requests. ~ 33 days holiday. ~ Hybrid working. ~ Laptop provided. ~ Opportunity to grow with a fast-developing food business. ~ The chance to make a real impact on customer experience.
At Nonna Tonda, customer service is central to the business. Our customers care about great food, convenience and quality, and your role will be key to making sure they feel looked after.
If you love food, enjoy helping people, and want to be part of a growing business with real personality, we’d love to hear from you.
Customer Training Support Advisor in London employer: Nonna Tonda
Contact Detail:
Nonna Tonda Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Training Support Advisor in London
✨Tip Number 1
Get to know the company inside out! Research Nonna Tonda's values, products, and customer service approach. This way, when you chat with them, you can show off your knowledge and passion for their brand.
✨Tip Number 2
Practice your communication skills! Whether it's over the phone or through live chat, being clear and friendly is key. Try role-playing with a friend to get comfortable with different customer scenarios.
✨Tip Number 3
Show your problem-solving skills! Think of examples from your past experiences where you’ve turned a negative situation into a positive one. This will demonstrate your ability to handle customer queries with warmth and care.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re keen on joining the team at Nonna Tonda!
We think you need these skills to ace Customer Training Support Advisor in London
Some tips for your application 🫡
Show Your Passion for Food: When you're writing your application, let your love for food and customer service shine through. Mention any relevant experiences that highlight your enthusiasm for helping people and your interest in the culinary world.
Be Clear and Concise: We appreciate straightforward communication, so keep your application clear and to the point. Use simple language and avoid jargon to ensure your message comes across effectively.
Tailor Your Application: Make sure to customise your application to reflect the specific role of Customer Training Support Advisor. Highlight your skills and experiences that align with the job description, especially those related to customer service and problem-solving.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at Nonna Tonda!
How to prepare for a job interview at Nonna Tonda
✨Know the Brand Inside Out
Before your interview, take some time to really understand Nonna Tonda's mission and values. Familiarise yourself with their products and services, especially their fresh pasta offerings. This will not only help you answer questions confidently but also show your genuine interest in the company.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've successfully handled customer queries or resolved issues. Highlight your ability to maintain a warm and professional tone, as this aligns perfectly with what Nonna Tonda is looking for in a Customer Service Advisor.
✨Practice Multi-Channel Communication
Since you'll be supporting customers across various platforms like email, phone, and social media, practice how you would respond to different types of customer interactions. Think about how to keep your responses friendly and brand-appropriate while being efficient.
✨Be Ready to Suggest Improvements
During the interview, be prepared to discuss how you might identify recurring customer issues and suggest improvements. This shows that you're proactive and willing to contribute to enhancing the customer experience, which is crucial for Nonna Tonda's growth.