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- Tasks: Support customers with orders and queries across various channels, ensuring a warm and helpful experience.
- Company: Join Nonna Tonda, a fast-growing fresh pasta subscription business with a passion for exceptional food.
- Benefits: Enjoy 33 days holiday, hybrid working, and a laptop provided for your role.
- Other info: Opportunity to grow with a dynamic food business and develop strong product knowledge.
- Why this job: Make a real impact on customer experience in a vibrant, collaborative team.
- Qualifications: Customer service experience preferred; hospitality or retail backgrounds welcome.
The predicted salary is between 25000 - 30000 £ per year.
Colliers Wood, London
Working pattern: Full-time, hybrid — 4 days in the office, 1 day WFH
As soon as possible
Nonna Tonda is a fast-growing fresh pasta subscription business, built around exceptional food, thoughtful service and a genuine love of Italian cooking. We deliver fresh, restaurant-quality pasta dishes to customers across London and the UK, and we’re looking for a friendly, sharp and reliable Customer Service Advisor to join our growing team.
This is a brilliant opportunity for someone who loves helping people, communicates clearly, and thrives in a fast-paced, hands-on environment. You’ll be the voice of Nonna Tonda for our customers - helping with orders, subscriptions, delivery questions, product queries and the occasional problem that needs resolving with warmth and care.
You’ll be joining a small, collaborative team where your work directly shapes the customer experience and helps us improve how we do things.
As our Customer Service Advisor, you’ll support customers across multiple channels including email, phone, live chat, WhatsApp, social media and reviews, using Zendesk as our main customer service platform. You’ll help customers quickly and thoughtfully, making sure every interaction reflects the Nonna Tonda brand: warm, helpful, generous, accurate and professional.
You’ll also work closely with our operations, delivery and wider office team to solve issues, spot patterns, and suggest ways we can improve the customer journey.
- Responding to customer queries across email, phone, live chat, WhatsApp, social media and reviews.
- Supporting customers with orders, subscriptions, cancellations, delivery questions, product queries and account changes.
- Maintaining a warm, accurate and brand-appropriate tone in every customer interaction.
- Working efficiently through a busy customer service queue while maintaining attention to detail.
- Developing strong product knowledge so you can confidently help customers with menu, ingredient and delivery questions.
- Identifying recurring customer issues and suggesting improvements to our processes, templates and customer experience.
- Supporting general customer service admin and wider team tasks where needed.
We’re looking for someone who is practical, positive and genuinely enjoys helping people.
- Confident speaking to customers by phone as well as in writing.
- Interested in food, hospitality, customer experience or growing consumer brands.
- Customer service experience is preferred, but we are open to candidates from hospitality, retail, food, e-commerce, operations or other customer-facing roles if you are sharp, dependable and keen to learn.
- Experience with Zendesk, Shopify, Recharge, Slack, Google Workspace or CRM systems would be helpful, but not essential.
Full-time role.
- Based in Colliers Wood, South London.
- 4 days per week in the office, 1 day working from home.
- Some light weekend cover required: approximately 1 hour on Saturday and 1 hour on Sunday to help manage cancellation requests.
- 33 days holiday.
- Hybrid working.
- Laptop provided.
- Opportunity to grow with a fast-developing food business.
- The chance to make a real impact on customer experience.
At Nonna Tonda, customer service is central to the business. Our customers care about great food, convenience and quality, and your role will be key to making sure they feel looked after.
If you love food, enjoy helping people, and want to be part of a growing business with real personality, we’d love to hear from you.
Customer Service Advisor - Training in London employer: Nonna Tonda
Contact Detail:
Nonna Tonda Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor - Training in London
✨Tip Number 1
Get to know the company inside out! Research Nonna Tonda's values, products, and customer service approach. This way, when you chat with them, you can show off your knowledge and passion for their brand.
✨Tip Number 2
Practice your communication skills! Since you'll be the voice of Nonna Tonda, it's crucial to sound warm and friendly. Try role-playing common customer scenarios with a friend to build your confidence.
✨Tip Number 3
Be ready to showcase your problem-solving skills! Think of examples from your past experiences where you’ve turned a negative situation into a positive one. This will help you stand out as someone who can handle challenges with care.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining the Nonna Tonda family.
We think you need these skills to ace Customer Service Advisor - Training in London
Some tips for your application 🫡
Show Your Passion for Food: When you're writing your application, let your love for food and customer service shine through. Mention any experiences that highlight your enthusiasm for helping people and your interest in the culinary world. We want to see that you genuinely care about what we do at Nonna Tonda!
Be Clear and Concise: Make sure your application is easy to read and straight to the point. Use clear language and avoid jargon. We appreciate a well-structured application that reflects your communication skills, as you'll be the voice of Nonna Tonda for our customers.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to the role of Customer Service Advisor. Highlight relevant experiences and skills that match the job description. This shows us that you’re serious about joining our team.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures it gets into the right hands. Plus, it shows us that you’re proactive and keen to be part of our growing family at Nonna Tonda!
How to prepare for a job interview at Nonna Tonda
✨Know the Brand Inside Out
Before your interview, take some time to really understand Nonna Tonda's mission and values. Familiarise yourself with their products and customer service approach. This will not only help you answer questions more confidently but also show your genuine interest in the role.
✨Prepare for Common Scenarios
Think about potential customer service scenarios you might face in this role. Prepare examples from your past experiences where you've successfully resolved issues or provided exceptional service. This will demonstrate your problem-solving skills and ability to handle pressure.
✨Show Your Passion for Food and Service
Since this role is all about helping customers with food-related queries, express your enthusiasm for food and hospitality during the interview. Share any relevant experiences or interests that highlight your passion for great customer service and quality food.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, how they measure customer satisfaction, or what challenges they currently face. This shows that you're engaged and thinking critically about how you can contribute to the team.