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- Tasks: Manage Out of Home sales, improve customer service, and develop marketing materials.
- Company: Join Royal Mail, a vital part of daily life in the UK, expanding delivery options.
- Benefits: Enjoy hybrid working, competitive salary, 25 days leave, and family-friendly support.
- Why this job: Be part of a dynamic team, enhance customer experiences, and make a real impact.
- Qualifications: Sales experience, strong communication skills, and knowledge of the Out of Home market required.
- Other info: Inclusive recruitment process; we welcome diverse applicants and provide interview prep.
The predicted salary is between 39777 - 43063 £ per year.
Job reference 326520
Out of Home Proposition Manager
Starting salary £39,777, increasing to £43,063 after 12 months, 10% annual bonus potential, 25 days annual leave plus bank holidays rising with service, and a company pension scheme with highly competitive contribution rates
Permanent, Full time
This is a Hybrid Working role with a requirement to attend our London Farringdon office, and domestic travel, in line with business needs.
At Royal Mail, we are more than just letters and parcels – we are vital part of daily life in every community across the UK. Our Out of Home department is at the heart of this mission, expanding our network of convenient delivery and collection options to meet the needs of today’s on-the-go customers.
Leveraging your extensive knowledge of Out of Home sales, you will support the Head of Parcel Shops and OOH Propositions, Channel Manager, Customer Support and Operational teams, to manage service and operational issues, improving customer service. Alongside this, you’ll work closely with relevant Sales teams to promote and implement OOH channel options.
About the role
- Seek Customer Experience, Sales and Operational insight and report on performance
- Identify performance issues with OOH suppliers, and work with channel managers to resolve
- Proactively build sales pipeline for OOH opportunities, working across RM UK Sales teams
- Develop propositions, pitches and marketing materials for use in selling Out of Home solutions to new users
- Work across pricing, product and technical teams to develop OOH proposals
- Develop integration pipeline and manage through to on-boarding and early life support OOH outbound and returns customers
- Work with operational teams to troubleshoot and fix OOH operational issues
- Product support for Customer Experience teams, channelling escalations to supplier support teams and first point of contact for OOH suppliers into RM for service issues
- Work with contract management, key account teams and sales analytics teams to build pipeline and trading reports for senior OOH leadership
- 1st line support for major marketplace/resale channels relating to locker/parcel shop issues
About you
To truly excel in role, you will possess the necessary skills and experience listed below
Skills
- Knowledge of Royal Mail sales pipeline and contracting processes
- Experience and knowledge of RM/similar operational processes
- Complaints/Customer Experience/Frontline sales experience
- Confident written presentation and verbal communication skills, able to communicate effectively with technical and non-technical audiences
- Ability to pitch; manage a sales pipeline and support customers through technical and operational take on and queries
- Ability to build productive relationships with customers, suppliers and stakeholders from senior leader to frontline levels
- Strong understanding of the Out of Home market, and user journeys
- Strong project management, process management, communication and negotiation skills
Qualifications
- Sales/Customer experience certification and/or marketing training desirable
Extra Benefits
•Family friendly support – enhanced maternity pay, paternity leave, adoption leave and shared parental leave
•Discounts and offers – there are more than 800 offers to help you save on things like groceries, days out, holidays and your household bills*.
•Supportive and generous company sick pay
•Your Wellbeing -you and your family have 24/7 access to services and tools to help you get the most out of life. From your physical and mental health to financial and social support and advice. It’s free, and it’s for everyone.
*Available only to perm employees
Next Steps
The next stage of the selection process will be an interview consisting of competency based and role specific questions. We plan to hold interviews in July.
Trust is the foundation of Royal Mail . We aim to be transparent about the qualities we seek and what a career with us entails, building trust from the start of your journey with us. Your interview is the first step, and we want you to shine. To help you prepare, we’ll provide your interview questions in advance, so you can have your best examples ready. At Royal Mail Group , we value trust and our people.
We understand that candidates may not meet all the criteria for the role. If your experience is different, but you have relevant skills we’d love to hear from you.
Royal Mail Group is committed to inclusion and representing the diverse communities we serve. We welcome applications from all individuals. As a proud Gold signatory to the Armed Forces Covenant, we especially encourage applications from the Armed Forces community, including cadet instructors and spouses/partners.
We are committed to ensuring an inclusive recruitment process. If you require any adjustments to support you during the hiring process, please discuss these with your recruiter when contacted.
We are Forces family friendly and a Gold signatory to the Armed Forces Covenant. We welcome applications from ex-Armed Forces personnel, reservists, veterans, cadet instructors and military spouses/partners.
For more information on Royal Mail Group and our values please click here:
Closing Date: Sunday 13th july 2025. Please note, this advert may close early if the appropriate number of applications has been reached.
#LI-Hybrid #LI-POST #LIMRT
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Out of Home Proposition Manager employer: None
Contact Detail:
None Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Out of Home Proposition Manager
✨Tip Number 1
Familiarise yourself with Royal Mail's Out of Home services and their sales pipeline. Understanding the specific offerings and how they fit into the market will help you speak confidently about your ideas and insights during the interview.
✨Tip Number 2
Network with current or former employees in the Out of Home department. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach and demonstrate your genuine interest in the role.
✨Tip Number 3
Prepare to discuss your experience with customer service and operational issues. Think of specific examples where you've successfully resolved problems or improved processes, as this aligns closely with the responsibilities of the role.
✨Tip Number 4
Brush up on your project management skills. Be ready to share examples of how you've managed projects or initiatives in the past, especially those that required collaboration across different teams, as this is crucial for the Out of Home Proposition Manager position.
We think you need these skills to ace Out of Home Proposition Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in Out of Home sales and customer service. Use specific examples that demonstrate your skills in managing sales pipelines and resolving operational issues.
Craft a Compelling Cover Letter: Write a cover letter that showcases your understanding of the Out of Home market and your ability to build relationships with customers and stakeholders. Mention how your skills align with the role's requirements.
Highlight Relevant Skills: In your application, emphasise your project management, communication, and negotiation skills. Provide examples of how you've successfully managed similar tasks in previous roles.
Prepare for the Interview: Since the interview will consist of competency-based questions, prepare by thinking of specific situations where you demonstrated the required skills. Practice articulating these experiences clearly and confidently.
How to prepare for a job interview at None
✨Know Your OOH Market
Familiarise yourself with the Out of Home market and user journeys. Be prepared to discuss current trends, challenges, and opportunities in this sector during your interview.
✨Demonstrate Your Sales Skills
Prepare examples that showcase your experience in managing a sales pipeline and pitching to clients. Highlight any successful strategies you've implemented in previous roles.
✨Showcase Your Communication Skills
Since the role requires effective communication with both technical and non-technical audiences, practice articulating complex ideas clearly. Use examples from past experiences where you successfully communicated with diverse stakeholders.
✨Be Ready for Competency Questions
Expect competency-based questions that assess your problem-solving and project management skills. Prepare specific examples that demonstrate how you've tackled operational issues or improved customer experience in previous roles.
