At a Glance
- Tasks: Manage customer enquiries, support sales, and improve service processes.
- Company: Join Nonacus, a pioneering UK genomics company transforming patient care.
- Benefits: Enjoy a competitive salary, generous leave, and health benefits.
- Other info: Be part of a small, collaborative team with growth opportunities.
- Why this job: Make a real difference in healthcare while developing your skills.
- Qualifications: Experience in customer service and CRM tools like HubSpot.
The predicted salary is between 26000 - 26000 £ per year.
Every email we answer, every order we process, and every customer we look after helps a patient somewhere get an earlier diagnosis, a more personalised treatment, or a clearer answer about their health. As our Customer Service Coordinator, you'll be right at the centre of that.
The role Nonacus is a UK genomics company on a mission to make genomic testing accessible - so more people get earlier diagnoses, more personalised treatments, and better outcomes. Our customers - NHS labs, research groups, clinicians, and commercial partners around the world - depend on us to deliver next-generation sequencing products and clinical services that genuinely change outcomes. You'll be the first point of contact for all of them. You'll own our shared mailboxes, drive our HubSpot CRM, support the commercial team, and make sure every interaction with Nonacus feels professional, thoughtful, and quick. It's a varied, hands‑on role with real scope to shape how we work - ideal for someone who likes solving problems, spotting better ways of doing things, and seeing the impact of their work.
What you'll be doing
- Customer enquiries and inbox management
- Monitor, triage, and respond to enquiries across our service mailboxes
- Log, track, and resolve tickets through the Nonacus Services Helpdesk
- Escalate to specialists when needed and coordinate cover so nothing slips
- Help automate triaging through HubSpot and Odoo workflows
- HubSpot CRM and campaigns
- Own day‑to‑day administration of HubSpot – contacts, tagging, segmentation, and workflows
- Build automations that save the team time, such as task‑completion forms and triggered workflows
- Set up and run email campaigns including product updates, congress follow‑ups, and customer notifications
- Customer feedback and continuous improvement
- Design and run satisfaction surveys, including a Net Promoter Score programme
- Pull insights from feedback and share them with teams who can act on them
- Refine our Moneypenny call‑handling service – scripts, FAQ responses, and triage protocols
- Build and maintain a comprehensive FAQ resource for our website and automated replies
- Sales and commercial support
- Help process customer quotes, sales orders, and logistics
- Keep HubSpot pipelines accurate and up to date
- Provide administrative support to the technical service team
- Events and marketing coordination
- Coordinate conference and event logistics – bookings, materials, and shipping
- Manage document control for commercial and marketing assets
- Liaise with internal teams to keep everything on‑brand and on time
- Projects and compliance
- Support the Hereditary Cancer Direct project – materials, policies, and website content
- Provide proactive compliance support for our GALEAS Bladder live sites
- Contribute to ongoing website work as required
What you'll bring
- Proven experience in a customer service, service coordination, or commercial administration role
- Hands‑on CRM experience – ideally HubSpot – covering campaigns, contact management, and workflow automation
- Confident written and verbal communication
- Familiarity with a helpdesk or ticketing system
- Strong organisation and attention to detail across mailboxes, deadlines, and document control
- A proactive, solutions‑oriented mindset – you spot inefficiencies and propose fixes without waiting to be asked
- Confident adopting and optimising digital tools (HubSpot, Odoo, CMS platforms)
What we offer
- £26,000 salary
- 25 days annual leave plus UK bank holidays
- Workplace pension scheme
- Life Assurance
- Healthcare scheme
- Gym benefit
- EV car and cycle to work scheme
- A small, collaborative team in a growing UK genomics business
- The chance to see your work directly improve how patients are diagnosed and treated worldwide
About Nonacus
Nonacus Ltd is a Birmingham‑based genomics company providing next‑generation sequencing products and services to the NHS, research organisations, clinicians, and commercial partners worldwide. Our values are built on trust, openness, professionalism, and a relentless focus on quality – everything we do is in service of helping more patients access the benefits of genomic medicine.
Customer Service Coordinator in Birmingham employer: Nonacus
At Nonacus, we pride ourselves on being an exceptional employer, offering a collaborative and supportive work environment in the heart of Birmingham. As a Customer Service Coordinator, you'll not only enjoy a competitive salary and generous benefits, including a healthcare scheme and gym benefits, but also have the unique opportunity to contribute directly to improving patient outcomes through genomic testing. Our commitment to employee growth and innovation ensures that your ideas will be valued and implemented, making your role both meaningful and rewarding.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Coordinator in Birmingham
✨Tip Number 1
Get to know the company inside out! Research Nonacus and understand their mission in genomic testing. This will help you tailor your conversations and show genuine interest during interviews.
✨Tip Number 2
Practice your communication skills! As a Customer Service Coordinator, you'll be the first point of contact. Role-play common customer scenarios with friends or family to boost your confidence.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you identified inefficiencies and proposed solutions. This will highlight your proactive mindset, which is key for this role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're keen on being part of our team at Nonacus!
We think you need these skills to ace Customer Service Coordinator in Birmingham
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Service Coordinator role. Highlight your experience in customer service and CRM systems like HubSpot, as this will show us you understand what we're looking for.
Showcase Your Problem-Solving Skills:In your application, give examples of how you've tackled challenges in previous roles. We love candidates who can spot inefficiencies and propose solutions, so let us know how you've made a difference!
Be Professional Yet Personable:Since you'll be the first point of contact for our customers, it's important to convey a friendly yet professional tone in your written application. This will help us see how you might interact with our clients.
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Nonacus
✨Know Your Stuff
Before the interview, make sure you understand Nonacus and its mission. Familiarise yourself with their products and services, especially how they impact patient care. This will show your genuine interest in the role and help you connect your experience to their needs.
✨Showcase Your CRM Skills
Since HubSpot is a key part of the role, be ready to discuss your hands-on experience with CRM systems. Prepare examples of how you've used CRM tools to improve customer interactions or streamline processes. This will demonstrate your ability to hit the ground running.
✨Be Solutions-Oriented
Nonacus values a proactive mindset, so come prepared with examples of how you've identified inefficiencies and proposed solutions in previous roles. This could be anything from automating a process to improving customer feedback mechanisms. It shows you're not just a doer but a thinker too!
✨Practice Your Communication Skills
As the first point of contact for customers, strong communication is crucial. Practice articulating your thoughts clearly and confidently. You might even want to prepare a few responses to common customer service scenarios to showcase your problem-solving skills during the interview.
