At a Glance
- Tasks: Coordinate subtitling and audio description services for diverse TV content.
- Company: Join ITV, a leading media company committed to accessibility for all.
- Benefits: Remote work, supportive training, and a dynamic team environment.
- Other info: Flexible shift patterns with opportunities for professional growth.
- Why this job: Make a real difference in media accessibility while working with a creative team.
- Qualifications: Experience in service delivery and strong communication skills required.
The predicted salary is between 36000 - 60000 £ per year.
The team ITV Access Services provides subtitles for a wide variety of content for TV broadcast and for streaming platforms. We have a team of Subtitlers and Audio Describers from all over the UK with diverse interests and backgrounds and we pride ourselves on providing top-quality access services, for both live and recorded programmes. All of our team work from home, including being trained remotely on all aspects of the job by subject experts within a supportive framework. From Love Island to Loose Women to Coronation Street, the team works hard around the clock to ensure accessibility for all our viewers. ITV is for everyone and our team helps make this a reality.
We are looking for an Access Services Coordinator to join our Access Services Team. This role works to ensure that all subtitling and audio description for the client is delivered to meet or exceed target contracted levels. The team works from early morning to late evening, seven days a week, 365 days a year, so you will have to be comfortable with working evenings and weekends as part of a 37.5 hours a week rota pattern.
Key Responsibilities- The successful scheduling, allocation and delivery of access services jobs.
- Provides information and guidance to the Access Services production teams for subtitling and AD.
- Liaises with Scheduling and Operations teams to ensure successful scheduling and delivery of all Access Services jobs.
- Liaises with the Content Operations teams and the Compliance teams to understand media delivery timescales to support Access Services planning and allocations.
- Liaises with Production teams to gather materials for Access Services production.
- Liaises with Playout providers to ensure successful scheduling and delivery of all Access Services jobs.
- Helps to ensure that service levels are met or exceeded, and that reporting requirements are fulfilled.
- Escalates issues and problems in a timely manner.
- Supports the investigation and response to complaints or enquiries.
- Participates fully in a continuous process of performance improvement.
- Participates in the training of new ITV staff.
- Understands all relevant operational workflows, software and systems, including details of interfaces and handoffs with clients and other third parties.
- Contributes to the Health & Safety and regulatory compliance of the organisation by identifying and correcting or escalating any matters of concern appropriately.
- Ensures Business Continuity and Disaster Recovery Plans are well understood.
- Any other duties that may be required by management from time to time.
Please note that the co-ord roles are about to be changed, so there may be some differences in the roles and responsibilities, but the general purpose of the role is the same.
Skills you’ll need (minimum criteria)- Demonstrable experience in a service delivery role is essential.
- Excellent writing, presentation and interpersonal skills are essential.
- Must have excellent attention to detail and have excellent planning and organisational ability.
- Must be able to communicate effectively internally and externally.
- Must demonstrate good levels of emotional intelligence, collaboration and professionalism.
- Must have a strong commitment to diversity and fairness in the team.
- Must be proactive in tackling difficult issues and in identifying opportunities for improvement.
- Knowledge and understanding of the UK Access Services industry is desirable.
- Knowledge and understanding of the global TV and Media industry is desirable.
Closing date: Monday 9th March 2026
Access Services Coordinator in Manchester employer: Non-ITV Location
ITV is an exceptional employer that champions diversity and inclusivity, providing a supportive remote work environment for its Access Services team. Employees benefit from comprehensive training by subject experts, opportunities for professional growth, and the chance to contribute to meaningful accessibility initiatives for a wide audience. With a commitment to high-quality service delivery and a culture of collaboration, ITV ensures that every team member feels valued and empowered in their role.
StudySmarter Expert Advice🤫
We think this is how you could land Access Services Coordinator in Manchester
✨Tip Number 1
Network like a pro! Reach out to folks in the Access Services field on LinkedIn or other platforms. A friendly chat can open doors and give you insights that job descriptions just can't.
✨Tip Number 2
Prepare for interviews by knowing your stuff! Research ITV's Access Services and be ready to discuss how your skills align with their mission. Show them you're not just another candidate, but someone who truly gets what they do.
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or family. Get comfortable talking about your experience and how it relates to the role of Access Services Coordinator. Confidence is key!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Access Services Coordinator in Manchester
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Access Services Coordinator role. Highlight your relevant experience in service delivery and any specific skills that match the job description. We want to see how you fit into our team!
Show Off Your Writing Skills:Since excellent writing is key for this role, use your application to showcase your writing prowess. Keep it clear, concise, and professional. Remember, this is your chance to impress us with your communication skills!
Be Detail-Oriented:Pay close attention to the details in your application. Double-check for any typos or errors, as we value precision and attention to detail. This will show us that you’re serious about the role and understand its importance.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to the right people. Plus, you’ll find all the info you need about the role and our team there!
How to prepare for a job interview at Non-ITV Location
✨Know Your Stuff
Make sure you understand the Access Services industry and ITV's role in it. Brush up on your knowledge of subtitling and audio description, as well as the specific challenges faced in this field. This will show that you're genuinely interested and prepared.
✨Showcase Your Skills
Prepare examples from your past experience that highlight your service delivery skills, attention to detail, and ability to work under pressure. Think about times when you've successfully managed schedules or resolved issues, as these are key aspects of the role.
✨Communicate Clearly
Practice your communication skills, both written and verbal. Since you'll be liaising with various teams, being able to convey information clearly and effectively is crucial. Consider doing mock interviews to refine your presentation style.
✨Emphasise Teamwork and Diversity
ITV values collaboration and diversity, so be ready to discuss how you've worked in diverse teams and contributed to an inclusive environment. Share your thoughts on why these values matter in the workplace and how they can enhance service delivery.
