At a Glance
- Tasks: Support merchants with queries and collaborate with teams to resolve issues.
- Company: Join NomuPay, a fast-growing fintech revolutionising global payments.
- Benefits: Competitive salary, hybrid working, 25 days leave, and career development.
- Other info: Dynamic environment with opportunities for growth in a global fintech.
- Why this job: Be the first point of contact for merchants and make a real impact.
- Qualifications: Customer service experience and strong communication skills are essential.
The predicted salary is between 24000 - 25989 £ per year.
Your mission
At Nomu Pay, we'rebuilding the future of global payments. As a fast-growing fintech, we help businesses accept and manage payments seamlessly across international markets.
We'relooking for a Merchant Support Officerto join our UK Operations team.
You'llbe the first point of contact for our merchants, providing outstanding support while working closely with internal teams and external partners to resolve queries quickly and professionally.
This is an excellent opportunity for someone looking to build a career in fintech, payments, or customer operations.
- What You'll Be Doing
- Merchant Support
- Respond to merchant enquiries via phone and email, delivering a friendly, professional, and knowledgeable service.
- Resolve customer queries within agreed SLAs and KPIs.
- Keep merchants informed withtimelyupdates throughout the resolution process.
- Build strong relationships by deliveringan excellentcustomer experience.
- Cross-Functional Collaboration
- Work closely with Technology, Sales, Onboarding, Finance, and other internal teams to resolve merchant issues.
- Liaise with acquiring banks, payment gateways, and third-party partners whererequired.
- Escalate complex issues appropriately whilemaintainingownership until resolution.
- Operational Excellence
- Identifyand escalatory operational risks or compliance concerns.
- Ensure all work is completed accurately and in line with company policies and regulatory requirements.
- Help improve internal processes byidentifyingopportunities to enhance efficiency and the overall merchant experience.
Your profile
What We're Looking For
We'relooking for someone who enjoys helping customers, solving problems, and working as part of a collaborative team.
You'llideally have
- Previousexperience ina customerservice, customer support, or merchant support role.
- Excellent written and verbal communication skills.
- Strong problem-solving and organisational skills.
- The ability to manage multiple priorities in a fast-paced environment.
- Good Microsoft Office skills.
- A positive, proactive attitude with a desire to learn.
Desirable Experience
It would be great if you also have
- Experience within fintech, payments, banking, or financial services.
- Knowledge of payment gateways or merchantacquiring.
- Experience using Zendesk or similar customer support platforms.
- Experience working within a regulated environment.
Why us?
Why Join Nomupay?
- Competitive salary
- Hybrid working
- 25 daysannual leave plus bank holidays
- Birthday day off
- Pension contribution
- Wellbeing Portal, including 24/7 GP access and mental health support
- Modern Manchester office
- Career development opportunities within a fast-growing global fintech
- The chance to play a key role in delivering an exceptional merchant experience
Ifyou'repassionate about customer service, enjoy solving problems, and want to build a career in payments, we'dlove to hear from you.
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Merchant Support Officer in Manchester employer: Nomupay
NomuPay is an exceptional employer that fosters a dynamic work culture in the heart of Manchester, offering hybrid working arrangements and a competitive salary. Employees benefit from continuous professional development opportunities and the chance to be part of a rapidly growing fintech, where innovation and technology are at the forefront of our mission.
StudySmarter Expert Advice🤫
We think this is how you could land Merchant Support Officer in Manchester
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Nomupay. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Nomupay before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Merchant Support Officer in Manchester
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Nomupay:Your cover letter is your chance to shine! Tell us why you want to work at Nomupay specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Nomupay!
How to prepare for a job interview at Nomupay
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
