At a Glance
- Tasks: Provide 1st line I.T support and resolve queries efficiently.
- Company: Join a dynamic I.T team focused on innovation and collaboration.
- Benefits: Gain hands-on experience, training opportunities, and career growth.
- Other info: Exciting role with opportunities for personal and professional development.
- Why this job: Make a real impact by improving systems and supporting your colleagues.
- Qualifications: Strong organisational skills and a desire to learn in an I.T environment.
The predicted salary is between 22950 - 28050 £ per year.
The I.T Support Technician is a critical part of the I.T Team, providing 1st line support to staff for queries relating to systems and/or hardware. Working towards a set of SLA’s, completing tasks in a timely and efficient manner while maintaining good communication with colleagues. Utilising our network of 3rd party support to elevate effectively, ensuring a swift resolution to any challenges raised. Working in collaboration with the rest of the I.T Team to proactively deliver solutions focusing on the continuous improvement of systems and infrastructure.
Roles and Responsibilities:
- I.T service delivery: Oversee the day-to-day operation of the internal I.T Helpdesk, ensuring swift and accurate resolution of internal support tickets. Work closely with the wider team to ensure issues are triaged, resolved, or escalated efficiently.
- Helpdesk performance & trend analysis: Monitor helpdesk requests, incident trends, and service performance to identify recurring issues and opportunities for improvement. Use insights to implement process, system, or support improvements.
- Third-party partner management: Manage and progress escalation routes to third-party support teams, driving them to completion of outstanding support tickets.
- System/Hardware performance & maintenance: Monitor and maintain system performance, hardware and the asset register.
- I.T project management: Operating in co-ordination with the I.T Manager and wider team to deliver projects in relation to continuous improvement of the I.T systems and infrastructure. Participate in Internal Auditing of department processes.
- Employee onboarding & technology provisioning: Oversee the smooth onboarding of new employees from a systems and technology perspective, ensuring timely setup of profiles, system permissions, and equipment.
- Operational task management: Manage a list of recurring scheduled (Daily/Weekly/Monthly) tasks to ensure the smooth operation of systems and infrastructure.
- Task prioritisation & escalation: Triage and effectively prioritise tasks based on business/customer need. Escalating to the I.T Manager where there is an identification of significant impact or insufficient resource to complete tasks.
- Align to Cyber Essentials Plus: Work collaboratively with our 3rd Party Support to establish and maintain the Cyber Essentials baseline for the business.
Skills Required:
- Strong organisation and multitasking abilities.
- Logical thinking skills.
- Adaptable, understanding of prioritisation and the triggers involved.
- Desire to learn new skills, features and functions.
- Foundational understanding of relational databases.
- Hands-on experience with networking hardware and infrastructure.
- Inquisitive, able to identify the root cause of an issue or ask the right questions in response to an inquiry.
- Previous experience in an I.T Support setting based around MS365.
Team and Individual Development:
- Pursue training opportunities that are made available either internally or with partners that we work closely with.
- Identify training opportunities that would be valuable to your personal and/or your professional development.
- Share knowledge gained from training opportunities with the wider team.
- Develop a sound understanding of how other areas of the business operate to enable effective support when required.
I.T Support Technician in Leeds employer: NoMorePly Boarding Systems
NoMorePly Boarding Systems is an exceptional employer that fosters a collaborative and innovative work culture, deeply rooted in family values. Located in Seacroft, Leeds, the company offers its employees opportunities for professional growth through hands-on experience in a dynamic industry, alongside competitive benefits and a commitment to maintaining high standards of excellence. As a Marketing Manager, you will play a pivotal role in shaping brand strategies while working with a supportive team dedicated to delivering top-notch construction solutions.
Contact Details:
NoMorePly Boarding Systems Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land I.T Support Technician in Leeds
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what NoMorePly Boarding Systems values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges NoMorePly Boarding Systems might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
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Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at NoMorePly Boarding Systems!
✨Direct Apply to NoMorePly Boarding Systems
Let's not forget to apply directly through the NoMorePly Boarding Systems website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace I.T Support Technician in Leeds
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at NoMorePly Boarding Systems.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at NoMorePly Boarding Systems. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at NoMorePly Boarding Systems
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
