At a Glance
- Tasks: Ensure smooth renewal of service contracts and collaborate with the Sales team.
- Company: Join a dynamic tech company focused on cyber security.
- Benefits: Competitive salary, commission scheme, and industry-leading benefits.
- Other info: Flexible working options and opportunities for personal growth.
- Why this job: Make a real impact in a supportive, fast-paced environment.
- Qualifications: Analytical skills and attention to detail are essential.
The predicted salary is between 30000 - 42000 £ per year.
Your role will be key in ensuring the smooth and accurate renewal of service contracts, working closely with our Sales team and collaborating with vendors. You will play a vital role in reviewing service agreements, aligning data, and leveraging analytics to improve processes and maintain operational excellence. To succeed in this role, you should be analytical, detail-focused, and proactive, with a passion for delivering exceptional results and supporting your colleagues. The successful candidate will be a motivated team player with strong problem-solving skills and a methodical approach. This role would suit an experienced Service Renewals Executive with strong analytical abilities and a proven track record in managing customer contracts and renewals.
Responsibilities
- Playing a key role in the renewals process, ensuring support contracts are renewed in a timely manner.
- Producing regular reports for Sales teams on expired and upcoming renewals, tracking metrics and identifying opportunities.
- Supporting account managers with strategic renewals for key accounts, including combining and co-terming contracts.
- Communicating essential information to vendors to ensure partner support aligns with agreed contracts.
- Validating the accuracy of service agreement data, including serial numbers, hardware locations, and SLAs.
- Performing health checks on service agreements, reviewing purchase orders, and suggesting amendments to improve processes.
- Ensuring the timely completion of service decline forms and reporting any quality assurance issues to management.
- Collaborating with Business Operations and Service Delivery Managers to ensure accurate audits and database accuracy.
Additional requirements
- Fluent in English with excellent written and oral communication skills.
- Experience working within cyber security or with cyber vendors.
- Exceptional attention to detail and accuracy.
- Strong analytical and mathematical skills, with the ability to interpret data.
- Experience in data mapping, validation, and audits.
- Familiarity with CRM/ERP systems and strong knowledge of Microsoft 365.
- Ability to work calmly under pressure with a proactive, problem-solving mindset.
- Degree or equivalent preferred.
Job Specifics
- Location: This role is based at our Basingstoke office, with flexibility for occasional home-working by agreement.
- Hours: Full-time, Monday-Friday, 9:00am-5:30pm
Why would you choose to come and work with us?
We invest in our people. You will get to work in a dynamic, fast-paced environment where you are free to use your initiative in support of our strategic objectives. You will work alongside high calibre sales, technical, and operational experts as part of a supportive, tight-knit team, within which every individual has an important part to play and makes a real difference. Nomios offers a highly competitive salary and commission scheme along with industry-leading benefits. Ready to make an impact? Apply now!
Nomios is an equal opportunity employer and is committed to creating and sustaining an environment in which everyone is provided with an equal opportunity to grow and develop, and no individual will be unjustly discriminated against. This includes, but is not limited to, discrimination because of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion and belief, sex and sexual orientation.
Service Renewals Executive in Basingstoke employer: Nomios UK&I
At Nomios UK&I, we pride ourselves on being an excellent employer that fosters a collaborative and innovative work culture. Our Basingstoke location offers a dynamic environment where IT Engineers can thrive, with ample opportunities for professional growth and development in networking, automation, and cloud technologies. We value our employees' contributions and provide flexible working options, ensuring a healthy work-life balance while driving impactful projects.
StudySmarter Expert Advice🤫
We think this is how you could land Service Renewals Executive in Basingstoke
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Nomios UK&I. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Nomios UK&I before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Service Renewals Executive in Basingstoke
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Nomios UK&I:Your cover letter is your chance to shine! Tell us why you want to work at Nomios UK&I specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Nomios UK&I!
How to prepare for a job interview at Nomios UK&I
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
