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- Tasks: Ensure smooth renewal of service contracts and collaborate with the Sales team.
- Company: Join a dynamic tech company focused on cyber security.
- Benefits: Competitive salary, commission scheme, and industry-leading benefits.
- Why this job: Make a real impact in a supportive, fast-paced environment.
- Qualifications: Analytical skills and attention to detail are essential.
- Other info: Flexible working options and opportunities for personal growth.
The predicted salary is between 30000 - 42000 £ per year.
Your role will be key in ensuring the smooth and accurate renewal of service contracts, working closely with our Sales team and collaborating with vendors. You will play a vital role in reviewing service agreements, aligning data, and leveraging analytics to improve processes and maintain operational excellence. To succeed in this role, you should be analytical, detail-focused, and proactive, with a passion for delivering exceptional results and supporting your colleagues. The successful candidate will be a motivated team player with strong problem-solving skills and a methodical approach. This role would suit an experienced Service Renewals Executive with strong analytical abilities and a proven track record in managing customer contracts and renewals.
Responsibilities
- Playing a key role in the renewals process, ensuring support contracts are renewed in a timely manner.
- Producing regular reports for Sales teams on expired and upcoming renewals, tracking metrics and identifying opportunities.
- Supporting account managers with strategic renewals for key accounts, including combining and co-terming contracts.
- Communicating essential information to vendors to ensure partner support aligns with agreed contracts.
- Validating the accuracy of service agreement data, including serial numbers, hardware locations, and SLAs.
- Performing health checks on service agreements, reviewing purchase orders, and suggesting amendments to improve processes.
- Ensuring the timely completion of service decline forms and reporting any quality assurance issues to management.
- Collaborating with Business Operations and Service Delivery Managers to ensure accurate audits and database accuracy.
Additional requirements
- Fluent in English with excellent written and oral communication skills.
- Experience working within cyber security or with cyber vendors.
- Exceptional attention to detail and accuracy.
- Strong analytical and mathematical skills, with the ability to interpret data.
- Experience in data mapping, validation, and audits.
- Familiarity with CRM/ERP systems and strong knowledge of Microsoft 365.
- Ability to work calmly under pressure with a proactive, problem-solving mindset.
- Degree or equivalent preferred.
Job Specifics
- Location: This role is based at our Basingstoke office, with flexibility for occasional home-working by agreement.
- Hours: Full-time, Monday-Friday, 9:00am-5:30pm
Why would you choose to come and work with us?
We invest in our people. You will get to work in a dynamic, fast-paced environment where you are free to use your initiative in support of our strategic objectives. You will work alongside high calibre sales, technical, and operational experts as part of a supportive, tight-knit team, within which every individual has an important part to play and makes a real difference. Nomios offers a highly competitive salary and commission scheme along with industry-leading benefits. Ready to make an impact? Apply now!
Nomios is an equal opportunity employer and is committed to creating and sustaining an environment in which everyone is provided with an equal opportunity to grow and develop, and no individual will be unjustly discriminated against. This includes, but is not limited to, discrimination because of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion and belief, sex and sexual orientation.
Service Renewals Executive in Basingstoke employer: Nomios UK&I
Contact Detail:
Nomios UK&I Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Renewals Executive in Basingstoke
✨Tip Number 1
Network like a pro! Reach out to current employees on LinkedIn or at industry events. Ask them about their experiences and any tips they might have for landing a role at Nomios.
✨Tip Number 2
Prepare for the interview by researching common questions for Service Renewals Executives. Think about how your analytical skills and attention to detail can shine through in your answers.
✨Tip Number 3
Showcase your problem-solving skills during the interview. Share specific examples of how you've tackled challenges in previous roles, especially those related to contract management or data accuracy.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our team.
We think you need these skills to ace Service Renewals Executive in Basingstoke
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Service Renewals Executive role. Highlight your analytical skills and experience with service contracts, as these are key for us. Use specific examples that showcase your attention to detail and problem-solving abilities.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background aligns with our needs. Mention your familiarity with CRM/ERP systems and any relevant experience in cyber security to grab our attention.
Showcase Your Analytical Skills: Since this role requires strong analytical abilities, don’t shy away from showcasing your data interpretation skills. Include any relevant metrics or achievements from previous roles that demonstrate your capability in managing customer contracts and renewals.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Nomios UK&I
✨Know Your Numbers
As a Service Renewals Executive, you'll be dealing with a lot of data. Brush up on your analytical skills and be ready to discuss how you've used data in past roles to improve processes or solve problems. Bring examples of reports you've produced or metrics you've tracked.
✨Understand the Role
Make sure you fully understand the responsibilities outlined in the job description. Be prepared to explain how your experience aligns with tasks like managing service contracts, collaborating with sales teams, and validating service agreement data. This shows you're detail-focused and proactive.
✨Showcase Your Problem-Solving Skills
During the interview, highlight specific instances where you've tackled challenges in previous roles. Whether it was improving a renewal process or resolving a customer issue, demonstrating your methodical approach will resonate well with the interviewers.
✨Ask Insightful Questions
Prepare thoughtful questions about the company's approach to service renewals and how they measure success. This not only shows your interest in the role but also gives you a chance to assess if the company culture aligns with your values, especially regarding teamwork and support.