Service Operations Administrator in Basingstoke

Job Description

Nomios' mission is to build a ‘secure and connected’ future. Organisations across the globe depend on us to help secure and connect their digital infrastructures.

In support of our continued growth, we are seeking a Service Operations Administrator to join our Service Business team.

This is a varied and evolving role that combines operational administration, service renewals, logistics coordination, asset management and supplier engagement.

We are specifically seeking candidates with previous experience working within a cyber security, Managed Service Provider (MSP) or Managed Security Service Provider (MSSP) services environment.

Working within a small and highly collaborative team, you will play a key role in ensuring operational processes run smoothly, customer commitments are met, and critical service information remains accurate and up to date.

Drawing on your experience within a cyber security or managed services business, you will help support customers, vendors and internal teams in a fast-paced operational environment.

This role offers a genuine opportunity to develop and take on increasing responsibility over time whilst helping shape and improve the way the team operates.

Your role as Service Operations Administrator

This role is ideal for an experienced administrator who thrives in a fast-paced environment and enjoys managing multiple priorities simultaneously.

You will be responsible for coordinating a wide range of operational activities, supporting service renewals, managing logistics requirements, maintaining asset and entitlement records, and ensuring processes are followed accurately.

We are looking for someone who is naturally organised, detail focused and proactive.

You should be comfortable dealing with nuanced situations, solving problems independently and working across multiple systems and stakeholders.

Success in this role requires excellent attention to detail, strong commercial awareness, and the ability to build positive relationships with customers, suppliers, vendors and internal teams.

This role is not a finished product.

There will be opportunities to improve existing processes, develop new ways of working and take ownership of additional responsibilities as the function continues to evolve.

Responsibilities

• Manage service renewals, maintenance agreements and support contracts, ensuring continuity of customer services.
• Coordinate logistics activities including deliveries, collections, warehouse movements and shipment tracking.
• Administer RMA and warranty processes, managing vendor communications and replacement hardware requirements.
• Support import, export and compliance activities, ensuring documentation and regulatory requirements are met.
• Maintain accurate records of assets, serial numbers, entitlements and service agreements.
• Investigate and resolve operational discrepancies across multiple systems and stakeholders.
• Coordinate activity between customers, vendors, suppliers and internal teams to ensure commitments are delivered.
• Manage competing priorities, escalating risks and resolving issues proactively.
• Identify opportunities to improve processes and support the continued development of the Service Operations function.
• Job Requirements

We hire smart, motivated and collaborative people who enjoy taking ownership and making a difference.

The successful candidate will be highly organised, dependable and proactive, with the ability to manage multiple priorities whilst maintaining exceptional levels of accuracy.

You will demonstrate

• Previous experience in an administrative, operations, service coordination or business support role.
• Experience working within a technology, managed services, cyber security or IT services environment.
• Exceptional attention to detail with the ability to accurately manage complex data and documentation.
• Strong organisational skills and the ability to prioritise effectively.
• Confidence managing multiple workstreams simultaneously.
• Excellent verbal and written communication skills.
• Strong problem-solving skills and a proactive approach to issue resolution.
• Experience working with operational, procurement, order management or service management systems.
• Proficiency in Microsoft 365 applications.
• Commercial awareness and an understanding of customer service delivery.
• A willingness to learn, develop and take on additional responsibilities as the role evolves.

Desirable Experience

• Experience managing support contract renewals.
• Exposure to logistics, supply chain or warehouse coordination activities.
• Understanding of service entitlements, licensing or support agreements.
• Experience working with vendors and distributors within the technology sector.
• Knowledge of import and export processes and associated compliance requirements.
• Job Specifics
• This role is based at our Basingstoke office, with flexibility for occasional homeworking by agreement
• Hours are full-time: Monday-Friday, 9:00am-5:30pm

Why would you choose to come and work with us?

You will join a growing team where your contribution will make a direct impact.

This role offers significant opportunity for development and progression, allowing you to broaden your knowledge across service operations, renewals management, logistics, asset administration and operational process improvement.

You will work alongside experienced commercial, operational, technical and customer facing teams whilst developing expertise within a leading cyber security and networking organisation.

Nomios is an equal opportunity employer and is committed to creating and sustaining an environment in which everyone is provided with an equal opportunity to grow and develop, and no individual will be unjustly discriminated against.

This includes, but is not limited to, discrimination because of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion and belief, sex and sexual orientation.

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