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- Tasks: Investigate domain abuse reports and support cyber threat operations.
- Company: Nominet, a leading domain name registry with a positive societal impact.
- Benefits: Hybrid working, early finish Fridays, 30 days leave, and private medical insurance.
- Other info: Dynamic team environment with opportunities for growth and learning.
- Why this job: Join a mission to make .UK the safest domain and protect users online.
- Qualifications: Knowledge of cyber threats and experience with documentation systems.
The predicted salary is between 30000 - 40000 £ per year.
Location: Hybrid, with a minimum of 20% in the Oxford office per month
About Us
We’re Nominet – a world‑leading domain name registry operating at the heart of the UK internet. While we're best known for running .UK domains, our DNS expertise also underpins critical internet infrastructure that government services, including the NHS, rely on. As a public benefit company, our work has a positive impact on society. We’ve donated millions to projects that use technology to improve people’s lives and have committed to delivering £60m worth of support over the next three years.
The Role
The Domain Abuse Operational Analyst plays a vital role in Nominet’s mission to make .UK the safest country code top‑level domain (ccTLD) in the world. This role is focused on the day‑to‑day operational management of domain abuse reports, supporting investigations, and helping to ensure timely and effective mitigation of malicious activity. As a key member of the Domain Abuse team, you will be responsible for triaging abuse reports, conducting investigations, and supporting the continuous improvement of detection and response processes. Your work will directly contribute to the health and integrity of the .UK registry and help protect users from online harm. This is an ideal opportunity for someone with a strong interest in cyber threat operations and a desire to build hands‑on experience and develop their skills further.
What You’ll Be Doing
- Investigating domain abuse reports using internal tools and open‑source intelligence (OSINT), escalating complex cases when needed
- Supporting operational workflows and identifying ways to improve our tools, processes and automation
- Assisting in the development and refinement of detection rules and identifying patterns in malicious activity
- Liaising with registrars and other external stakeholders to help resolve abuse cases
- Collaborating with internal teams (Security, Policy, Legal etc.) to support a coordinated abuse strategy
- Maintaining accurate records and contributing to reporting, knowledge sharing and continuous improvement
About You
- Working knowledge of common cyber threats (phishing, malware distribution, domain hijacking, and fraud)
- Experience with ticketing and documentation systems to correctly record evidence, actions, and decisions.
- Curious and analytical mindset with a strong interest in cyber threats and online safety
- Understanding of using tools like WHOIS/RDAP and open‑source intelligence platforms
- Strong communicator with the ability to summarise investigations clearly and accurately
- Comfortable following standard operating procedures and suggesting improvements
Nice to have
- Awareness of cyber threat intelligence (CTI) and its application in operational environments
- Initial understanding and appreciation of regulatory considerations affecting domain abuse (for example, GDPR) and legal requirements around online safety
- Understanding of DNS and domain infrastructure, and experience with relevant tools such as WHOIS/RDAP, passive DNS, among others.
- Basic scripting or data analysis skills to support investigation or automation
- Experience working with registrars, ISPs, or within DNS environments
What We Offer
- Hybrid & Flexible Working
- Early Finish Friday – Working week of 34 hours with full‑time pay. (Finish at midday on Friday)
- 30 days of annual leave plus bank holidays, with the ability to purchase an additional 5 days.
- Private Medical Insurance + Employee Assistance Programme
- Pension Scheme (Matched to 7%)
- Annual Bonus Scheme
- Family Leave (Enhanced)
- Electric vehicle scheme with on‑site charging points
- Rewards platform with access to discounts at hundreds of shops, restaurants etc.
- Flexible Benefits
Diversity Statement
We're passionate about creating a workplace where every individual is valued, respected, and empowered. Somewhere we can benefit from all forms of diversity and discover the true value in our differences. If there are any adjustments we could make to the recruitment and selection process to support you, please let us know.
Security Statement
Nominet is committed to the safeguarding and welfare of the internet and expects all employees and volunteers to share this commitment by participating in the relevant security and screening processes. All roles working for Nominet will be subject to a Baseline Personnel Security Standard (BPSS) check. Some roles due to the nature of their work, will require additional security clearance.
Domain Abuse Operational Analyst employer: Nominet
Contact Detail:
Nominet Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Domain Abuse Operational Analyst
✨Tip Number 1
Get to know the company inside out! Research Nominet's mission, values, and recent projects. This will not only help you tailor your conversations but also show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for the interview by practising common questions related to cyber threats and domain abuse. Use real-life examples from your experience to demonstrate your skills and how they align with the role.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email reiterating your interest in the position can leave a lasting impression. And remember, apply through our website for the best chance!
We think you need these skills to ace Domain Abuse Operational Analyst
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Domain Abuse Operational Analyst role. Highlight your relevant experience with cyber threats and any tools you've used, like WHOIS or OSINT. We want to see how your skills align with our mission!
Show Your Curiosity: We love candidates who are curious and eager to learn! In your application, mention any specific interests you have in cyber threats or online safety. This will show us that you're genuinely passionate about the field and ready to dive into the role.
Be Clear and Concise: When writing your application, keep it clear and to the point. Use straightforward language to summarise your experiences and skills. We appreciate a well-structured application that makes it easy for us to see your qualifications at a glance.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it gives you a chance to explore more about Nominet and what we stand for.
How to prepare for a job interview at Nominet
✨Know Your Cyber Threats
Make sure you brush up on common cyber threats like phishing, malware distribution, and domain hijacking. Being able to discuss these topics confidently will show your genuine interest in the role and help you stand out.
✨Familiarise Yourself with Tools
Get comfortable with tools like WHOIS/RDAP and open-source intelligence platforms. If you can demonstrate your understanding of these tools during the interview, it’ll highlight your readiness for the role and your proactive approach.
✨Show Your Analytical Skills
Prepare to discuss how you would approach investigating domain abuse reports. Think about how you can identify patterns in malicious activity and suggest improvements to processes. This will showcase your analytical mindset and problem-solving abilities.
✨Communicate Clearly
Practice summarising complex information clearly and accurately. As a Domain Abuse Operational Analyst, you'll need to liaise with various stakeholders, so demonstrating strong communication skills will be key to your success in the interview.