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- Tasks: Be the friendly face for customers, managing service schedules and vehicle progress.
- Company: Join a leading provider of heavy commercial vehicles in Northern Ireland.
- Benefits: Enjoy a permanent position with competitive salary and flexible working hours.
- Why this job: Great opportunity to develop customer relationships and enhance your admin skills in a dynamic environment.
- Qualifications: GCSEs in Maths and English required; strong admin and communication skills essential.
- Other info: Flexibility needed for late nights and Saturday shifts on a rota basis.
The predicted salary is between 24000 - 36000 £ per year.
Job Title: Service Advisor- (Ballyclare) Location: Ballyclare Hour of work- Mon Fri 08:30 to 5:00pm with one late night per week to 9pm and Saturdays from 8am to 1pm on a Rota basis so flexibility is required. Salary and Benefits: Salary dep on experience Employment Type- Permanent The Right Client- Nominate Recruitment are thrilled to be partnering with a successful provider of heavy commercial vehicles in Northern Ireland. They are currently seeking a Service Advisor to join their office based in Ballyclare. The Right role: Being the first line of contact for customers, greeting them in a courteous manner and interpreting their requirements Generating, amending and updating service schedules and sending reminders Vehicle and customer database management Booking PSV appointments Issuing workshop job cards and monitoring progress of vehicles in workshop Processing and closing out workshop job cards and assisting with invoicing Making outbound sales and customer care calls and managing key customer relationships Creating maintenance contract quotes and selling maintenance contracts The Right Fit: Be educated to GCSE standard or equivalent, including Maths and English Possess extremely strong administration skills Possess excellent organisational skills and the ability to adapt to changing circumstances. Possess the ability to communicate effectively at all levels, both verbally and written and both internally and externally Possess an ability to structure workload in an efficient manner Full clean driving licence Desired Criteria Relevant service reception experience or experience of working within a franchised car / heavy vehicle dealership would be desirable Although not essential, some existing mechanical knowledge would be advantageous. Skills: Vehicle Repair service advisor Customer Service
Service Advisor- Ballyclare employer: Nominate Recruitment
Contact Detail:
Nominate Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Advisor- Ballyclare
✨Tip Number 1
Familiarize yourself with the heavy commercial vehicle industry. Understanding the specific needs and challenges of this sector will help you communicate effectively with customers and demonstrate your knowledge during the interview.
✨Tip Number 2
Highlight your customer service skills in conversations. Since you'll be the first point of contact for customers, showcasing your ability to greet them courteously and manage their requirements is crucial.
✨Tip Number 3
Prepare to discuss your organizational skills. The role requires managing service schedules and customer databases, so be ready to provide examples of how you've successfully handled similar tasks in the past.
✨Tip Number 4
If you have any mechanical knowledge, even if it's not extensive, make sure to mention it. This can set you apart from other candidates and show your willingness to learn more about the vehicles you'll be working with.
We think you need these skills to ace Service Advisor- Ballyclare
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Service Advisor position. Understand the key responsibilities and required skills, so you can tailor your application accordingly.
Highlight Relevant Experience: In your CV and cover letter, emphasize any previous experience in customer service or within a vehicle dealership. Mention specific examples that demonstrate your strong administration and organizational skills.
Showcase Communication Skills: Since effective communication is crucial for this role, provide examples of how you've successfully communicated with customers or colleagues in past positions. This could be in your cover letter or during the interview.
Demonstrate Flexibility: Mention your willingness to work flexible hours, including late nights and Saturdays, as required by the job. This shows that you are adaptable and ready to meet the company's needs.
How to prepare for a job interview at Nominate Recruitment
✨Showcase Your Customer Service Skills
As a Service Advisor, you'll be the first point of contact for customers. Be prepared to discuss your previous customer service experiences and how you handled various situations. Highlight your ability to communicate effectively and maintain a positive attitude.
✨Demonstrate Strong Organizational Abilities
The role requires excellent organizational skills. Prepare examples of how you've managed multiple tasks or schedules in the past. Discuss any tools or methods you use to stay organized and efficient.
✨Familiarize Yourself with Vehicle Services
While mechanical knowledge isn't essential, having a basic understanding of vehicle services can set you apart. Research common services and repairs that heavy commercial vehicles require, and be ready to discuss them during the interview.
✨Prepare for Flexibility Questions
Since the job involves varying hours, including late nights and weekends, be ready to discuss your availability and flexibility. Show that you're adaptable and willing to meet the demands of the role.
