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For Companies At a Glance
- Tasks: Support the Sales Team and engage with customers to resolve queries and enhance their experience.
- Company: A forward-thinking company in Antrim with a focus on customer engagement.
- Benefits: Salary up to £28,000, hybrid working, and a supportive team environment.
- Why this job: Join a growing team and make a real difference in customer satisfaction.
- Qualifications: 1-3 years in customer engagement or service roles, with tech-savvy skills.
- Other info: Opportunity for career growth in a dynamic and innovative setting.
The predicted salary is between 24000 - 32000 £ per year.
Overview
Customer Engagement Specialist. Antrim | Hybrid Working Available. Salary up to £28,000 per annum. Hours: Monday – Friday, 9:00am – 5:30pm.
We are delighted to be working with a well-established and forward-thinking company based in Antrim, who are seeking a Customer Engagement Specialist to join their growing team.
Responsibilities
- Provide ongoing administrative support to the Sales Team and customers.
- Act as the first point of contact for customer queries and support.
- Answer and appropriately forward incoming calls.
- Manage workloads efficiently and ensure timely progression through to invoicing.
- Design and implement effective communication plans and personalised customer touchpoints.
- Track customer engagement behaviour and produce reports to identify trends and insights.
- Engage proactively with customers: address inquiries, resolve issues, and escalate as necessary.
- Provide technical and product support, guiding users and troubleshooting problems.
- Develop positive rapport and advocate for customers internally.
- Implement strategies for customer retention, loyalty programs, upsell/cross-sell initiatives.
The Ideal Candidate Will Have
- 1-3 years of experience in a customer engagement role, administrative, or customer service role.
- Experience with line of business applications and invoicing.
- Background in SaaS, e-commerce, or technical environments.
- Familiarity with data reporting tools, e-commerce platforms, and proficiency in Microsoft Office.
Customer Engagement Executive in Newtownabbey employer: Nominate Recruitment
Contact Detail:
Nominate Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Engagement Executive in Newtownabbey
✨Tip Number 1
Get to know the company inside out! Research their values, culture, and recent projects. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for the interview by practising common questions and scenarios related to customer engagement. Think about how you can demonstrate your problem-solving skills and ability to build rapport with customers.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Customer Engagement Executive in Newtownabbey
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the Customer Engagement Executive role. Highlight your experience in customer service and any relevant skills that match the job description. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about customer engagement and how your background makes you a perfect fit for the role. Keep it friendly and professional, just like we are at StudySmarter.
Showcase Your Skills: Don’t forget to mention your experience with data reporting tools and any SaaS or e-commerce backgrounds. We love seeing candidates who can demonstrate their technical know-how and how they’ve used it to enhance customer experiences.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and get to know you better. Plus, it shows you’re keen on joining our awesome team!
How to prepare for a job interview at Nominate Recruitment
✨Know Your Customer Engagement Stuff
Make sure you brush up on your knowledge of customer engagement strategies and tools. Familiarise yourself with common practices in SaaS and e-commerce, as well as any specific software mentioned in the job description. This will show that you're not just interested in the role but also understand the industry.
✨Prepare for Common Questions
Think about the types of questions you might be asked, especially around handling customer queries and providing support. Prepare examples from your past experience where you've successfully resolved issues or improved customer satisfaction. This will help you demonstrate your skills effectively.
✨Show Off Your Communication Skills
As a Customer Engagement Executive, communication is key! Practice articulating your thoughts clearly and confidently. You might even want to prepare a few questions to ask the interviewer about their communication strategies or customer engagement initiatives, showing your genuine interest in the role.
✨Demonstrate Your Analytical Side
Since tracking customer engagement behaviour and producing reports is part of the job, be ready to discuss how you've used data in previous roles. Bring examples of how you've identified trends or insights from customer interactions, and how that has influenced your approach to customer engagement.
