At a Glance
- Tasks: Manage customer orders and coordinate front of house activities in a busy office.
- Company: Established business in South Belfast with a focus on customer service.
- Benefits: Competitive salary, supportive team environment, and opportunities for growth.
- Other info: Join a vibrant team and make a real impact in a professional setting.
- Why this job: Perfect for organised individuals who thrive in dynamic, customer-focused roles.
- Qualifications: 1-2 years' experience in customer planning or order processing required.
The predicted salary is between 28000 - 30000 £ per year.
Location: Lisburn Road, Belfast
Hours: Monday – Friday. 8.30am – 5pm Mon – Thurs and 8.30am – 4.30pm on Fridays.
Salary: £28k- £30k per annum
About The Company
Our client is a successful and well-established business based in South Belfast. Due to continued growth, they are seeking an organised, proactive and customer-focused Front of House Coordinator/ Customer Administrator to join their team. This is a fantastic opportunity for someone who enjoys a varied role and thrives in a busy environment.
The position is split between Customer order processing and Front of House/Office coordination, making it ideal for an individual who is highly organised, confident dealing with customers and colleagues, and takes pride in maintaining a professional office environment.
The Role
The primary function of the role is to manage the order processing function, working closely with key customers, the Commercial and Field Sales Teams, and Supply Chain & Logistics to ensure customer requirements are met. You will be responsible for ensuring orders are processed accurately and efficiently, while working to daily cut-off deadlines. This is a fast-paced environment where strong time management, attention to detail and the ability to remain calm under pressure are essential.
The secondary element of the role is Front of House, where you will act as one of the first points of contact for visitors and customers while proactively supporting the smooth running and presentation of the office.
Key Responsibilities
- Manage the day-to-day processing of customer orders accurately and efficiently.
- Liaise with key customers regarding orders, requirements and queries.
- Work closely with Commercial and Field Sales Teams to ensure customer demands are met.
- Coordinate with Supply Chain and Logistics to ensure orders are fulfilled within agreed timescales.
- Work to daily order cut-off deadlines and ensure there are no unnecessary delays.
- Maintain accurate records and ensure all order information is processed correctly.
- Proactively identify and resolve any issues that may impact customer requirements.
Front of House & Office Coordination
- Manage all Front of House duties, including telephone calls, hospitality, meeting and greeting visitors.
- Set up boardrooms and meeting rooms for internal and external meetings.
- Manage the distribution of daily post.
- Organise hotel bookings and other arrangements as required.
- Ensure visitors and customers receive a professional and welcoming experience.
- Proactively manage the general upkeep and presentation of the office.
- Ensure printers and photocopiers are operational and liaise with suppliers when required.
- Manage general office stationery and ensure supplies are maintained.
- Ensure communal areas are kept clean, tidy and presentable.
- Manage relationships with external suppliers to ensure all office requirements are met.
About You
The successful candidate will be a highly organised and proactive individual who enjoys working in a busy, customer-focused environment.
You Will Have
- 1–2 years' minimum experience in customer planning, order processing or a similar role.
- Experience working with ERP systems, with a high level of computer literacy.
- Excellent attention to detail and a strong focus on accuracy.
- Strong organisational and time management skills.
- The ability to prioritise a busy workload and meet daily deadlines.
FRONT OF HOUSE COORDINATOR / CUSTOMER ADMINISTRATOR employer: Nominate Recruitment
At Nominate Recruitment, we pride ourselves on being an excellent employer that values creativity and collaboration. Our part-time Strategic Brand & Communications Lead role offers a flexible hybrid working model, fostering a supportive work culture that encourages professional growth and development. Join us in making a meaningful impact with Angel Eyes NI and Empatheyes, where your contributions will be recognised and celebrated.
StudySmarter Expert Advice🤫
We think this is how you could land FRONT OF HOUSE COORDINATOR / CUSTOMER ADMINISTRATOR
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Nominate Recruitment. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Nominate Recruitment before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace FRONT OF HOUSE COORDINATOR / CUSTOMER ADMINISTRATOR
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Nominate Recruitment:Your cover letter is your chance to shine! Tell us why you want to work at Nominate Recruitment specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Nominate Recruitment!
How to prepare for a job interview at Nominate Recruitment
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
