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For Companies At a Glance
- Tasks: Lead and inspire a team to deliver exceptional customer experiences.
- Company: Forward-thinking company in Antrim with a collaborative culture.
- Benefits: Competitive salary, hybrid working, and a supportive environment.
- Why this job: Make a real impact on customer satisfaction and team success.
- Qualifications: Experience in customer service and strong leadership skills.
- Other info: Opportunity for growth in a dynamic and engaging workplace.
The predicted salary is between 35000 - 37000 £ per year.
Location: Antrim (Hybrid Working)
Salary: £35,000 - £37,000 per annum
Hours: Monday to Friday, 9.00am - 5.30pm
Nominate Recruitment is delighted to be partnering with a forward-thinking client based in Antrim to recruit a Customer Engagement Team Leader. This is an exciting opportunity for an experienced people manager with a passion for customer experience to lead, develop and inspire a high-performing customer engagement team.
The Role
As Customer Engagement Team Leader, you will oversee a team of Customer Engagement Representatives, ensuring outstanding service and meaningful engagement across all customer touchpoints. You will manage day-to-day operations, coach and mentor your team, and implement strategies that enhance customer satisfaction, loyalty and long-term retention. Working closely with key business units, you will play a pivotal role in driving continuous improvements in customer experience while supporting overall commercial performance.
Key Responsibilities
- Lead, mentor and motivate a team of Customer Engagement Representatives to achieve performance targets and deliver exceptional customer experiences
- Monitor, evaluate and report on team performance, providing regular feedback and conducting performance reviews
- Develop and implement customer engagement strategies to improve customer satisfaction and retention
- Initiate regular customer check-ins, product demos and onboarding sessions to drive feature adoption and customer success
- Collaborate with internal stakeholders to identify opportunities to enhance customer journeys and optimise processes
The Ideal Candidate
- Proven experience in a customer service or customer engagement role
- Previous experience managing and developing a team
- Strong leadership, coaching and people management skills
- Proficiency in customer service software and engagement tools
- A genuine passion for delivering exceptional customer experiences
Whats on Offer
- Competitive salary of £35,000 - £37,000 per annum
- Hybrid working model
- A supportive and collaborative working environment
- Opportunity to make a real impact within a growing business
Customer Engagement Team Leader in Antrim employer: Nominate Recruitment
Contact Detail:
Nominate Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Engagement Team Leader in Antrim
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the lookout for a Customer Engagement Team Leader role. You never know who might have the inside scoop on an opportunity!
✨Tip Number 2
Prepare for those interviews by practising common questions related to team leadership and customer engagement. We suggest you come up with examples from your past experiences that showcase your skills in coaching and mentoring.
✨Tip Number 3
Don’t forget to research the company culture of potential employers. Understanding their values and how they approach customer experience can give you a leg up during interviews. It shows you’re genuinely interested in being part of their team!
✨Tip Number 4
Apply through our website! We make it super easy for you to find roles that match your skills and passions. Plus, it’s a great way to ensure your application gets seen by the right people.
We think you need these skills to ace Customer Engagement Team Leader in Antrim
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Customer Engagement Team Leader role. Highlight your leadership experience and any customer engagement strategies you've implemented in the past.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're passionate about customer experience. Share specific examples of how you've led teams to success and improved customer satisfaction in previous roles.
Showcase Your Leadership Skills: In both your CV and cover letter, emphasise your ability to mentor and motivate a team. We want to see how you've developed others and driven performance in a customer service environment.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s the quickest way for us to receive your application and start the conversation!
How to prepare for a job interview at Nominate Recruitment
✨Know Your Customer Engagement Strategies
Before the interview, brush up on various customer engagement strategies. Be ready to discuss how you would implement these in your role as a Team Leader. This shows that you’re not just passionate about customer experience but also have actionable ideas to enhance it.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led and motivated teams in the past. Think about specific situations where your coaching made a difference. This will demonstrate your ability to inspire and develop your team, which is crucial for this role.
✨Familiarise Yourself with Performance Metrics
Understand key performance indicators (KPIs) relevant to customer engagement. Be ready to discuss how you would monitor and evaluate team performance. This knowledge will highlight your analytical skills and commitment to continuous improvement.
✨Engage with the Company’s Values
Research the company’s mission and values. During the interview, relate your personal values and experiences to theirs. This connection can show that you’re a great cultural fit and genuinely interested in contributing to their success.
