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For Companies At a Glance
- Tasks: Support the Sales Team and engage with customers to resolve queries.
- Company: Join a well-established recruitment agency in Antrim.
- Benefits: Competitive salary, full-time hours, and a supportive team environment.
- Why this job: Be the first point of contact and make a real difference for customers.
- Qualifications: 1-3 years in customer service or administrative roles preferred.
- Other info: Great opportunity for career growth in a dynamic industry.
The predicted salary is between 24000 - 32000 £ per year.
Join to apply for the Customer Engagement Specialist role at Nominate Recruitment.
Location: Antrim, Northern Ireland
Salary: up to £28,000 per annum
Hours: Monday – Friday, 9:00am – 5:30pm
Overview
We are a well‑established recruitment agency seeking a proactive Customer Engagement Specialist to join our growing team.
Key Responsibilities
- Provide ongoing administrative support to the Sales Team and customers.
- Act as the first point of contact for customer queries and support, answer and appropriately forward incoming calls.
- Manage workloads efficiently and ensure timely progression through to invoicing.
- Design and implement effective communication plans and personalised customer touchpoints.
- Track customer engagement behaviour, produce reports to identify trends and insights, and engage proactively with customers to resolve issues and escape escalation.
- Provide technical and product support, guide users and troubleshoot problems, develop positive rapport and advocate for customers internally, implement strategies for customer retention, loyalty programmes, and upsell/cross‑sell initiatives.
Ideal Candidate
- 1-3 years of experience in a customer engagement, administrative or customer service role.
- Experience with line of business applications and invoicing.
- Background in SaaS, e‑commerce or technical environments.
- Familiarity with data reporting tools, e‑commerce platforms, and proficiency in Microsoft Office.
Skills
- Customer Support
- Customer Service
- Administrator
Seniority Level: Entry level
Employment Type: Full‑time
Job Function: Other
Industries: Human Resources Services
Customer Engagement Specialist in Antrim employer: Nominate Recruitment
Contact Detail:
Nominate Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Engagement Specialist in Antrim
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the hunt for a Customer Engagement Specialist role, and who knows? They might just have the inside scoop on openings.
✨Tip Number 2
Prepare for those interviews! Research common questions for customer engagement roles and practice your answers. We all know that confidence is key, so the more you prepare, the better you'll shine when it’s your turn to impress.
✨Tip Number 3
Show off your skills! If you’ve got experience with data reporting tools or customer service software, be ready to discuss how you've used them effectively. We want to see how you can bring value to the team!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Customer Engagement Specialist in Antrim
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the Customer Engagement Specialist role. Highlight relevant experience and skills that match the job description, like customer support and administrative tasks. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about customer engagement and how your background makes you a perfect fit. Keep it friendly and professional, and don’t forget to mention why you want to join us at StudySmarter.
Showcase Your Skills: In your application, be sure to highlight any experience with data reporting tools or SaaS environments. We love candidates who can demonstrate their technical know-how and customer service skills, so don’t hold back on sharing your achievements!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates. Plus, it’s super easy – just a few clicks and you’re done!
How to prepare for a job interview at Nominate Recruitment
✨Know Your Customer Engagement Basics
Before the interview, brush up on key customer engagement strategies and best practices. Understand how to create effective communication plans and personalised touchpoints, as these are crucial for the role.
✨Showcase Your Problem-Solving Skills
Be ready to discuss specific examples where you've resolved customer issues or improved engagement. Highlight your experience with technical support and how you’ve advocated for customers in previous roles.
✨Familiarise Yourself with Relevant Tools
Since the role involves using data reporting tools and line of business applications, make sure you’re comfortable discussing any relevant software you’ve used. If you have experience with SaaS or e-commerce platforms, be prepared to share that knowledge.
✨Demonstrate Your Proactivity
Employers love candidates who take initiative. Think of instances where you’ve gone above and beyond in customer service or administrative tasks. This will show that you’re not just reactive but also proactive in engaging with customers.
