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- Tasks: Be the friendly face for customers and manage service schedules.
- Company: Join a leading provider of heavy commercial vehicles in Northern Ireland.
- Benefits: Enjoy a permanent position with competitive salary based on experience.
- Why this job: Great opportunity to develop customer relations and administrative skills in a dynamic environment.
- Qualifications: GCSEs in Maths and English, strong admin and organizational skills required.
- Other info: Flexibility needed for late nights and Saturday shifts on a rota basis.
The predicted salary is between 24000 - 36000 £ per year.
Job Title: Service Advisor- (Ballyclare) Location: Ballyclare Hour of work- Mon – Fri 08:30 to 5:00pm with one late night per week to 9pm and Saturdays from 8am to 1pm on a Rota basis so flexibility is required. Salary and Benefits: Salary dep on experience Employment Type- Permanent The Right Client- Nominate Recruitment are thrilled to be partnering with a successful provider of heavy commercial vehicles in Northern Ireland. They are currently seeking a Service Advisor to join their office based in Ballyclare. The Right role: * Being the first line of contact for customers, greeting them in a courteous manner and interpreting their requirements * Generating, amending and updating service schedules and sending reminders * Vehicle and customer database management * Booking PSV appointments * Issuing workshop job cards and monitoring progress of vehicles in workshop * Processing and closing out workshop job cards and assisting with invoicing * Making outbound sales and customer care calls and managing key customer relationships * Creating maintenance contract quotes and selling maintenance contracts The Right Fit: * Be educated to GCSE standard or equivalent, including Maths and English * Possess extremely strong administration skills * Possess excellent organisational skills and the ability to adapt to changing circumstances. * Possess the ability to communicate effectively at all levels, both verbally and written and both internally and externally * Possess an ability to structure workload in an efficient manner * Full clean driving licence Desired Criteria * Relevant service reception experience or experience of working within a franchised car / heavy vehicle dealership would be desirable * Although not essential, some existing mechanical knowledge would be advantageous
Service Advisor employer: Nominate Recruitment Ltd
Contact Detail:
Nominate Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Advisor
✨Tip Number 1
Make sure to familiarize yourself with the heavy commercial vehicle industry. Understanding the specific needs and challenges of this sector will help you stand out during your interactions with potential employers.
✨Tip Number 2
Highlight your customer service skills in conversations or networking events. As a Service Advisor, being the first point of contact for customers is crucial, so showcasing your ability to communicate effectively will be key.
✨Tip Number 3
Demonstrate your organizational skills by discussing how you've managed multiple tasks or schedules in previous roles. This will show that you can handle the demands of booking appointments and managing service schedules efficiently.
✨Tip Number 4
If you have any experience with invoicing or workshop job cards, be sure to mention it when networking or interviewing. This relevant experience can give you an edge over other candidates who may not have this background.
We think you need these skills to ace Service Advisor
Some tips for your application 🫡
Understand the Role: Take time to thoroughly read the job description for the Service Advisor position. Understand the key responsibilities and required skills, so you can tailor your application accordingly.
Highlight Relevant Experience: In your CV and cover letter, emphasize any relevant experience you have in customer service, administration, or within a vehicle dealership. Use specific examples to demonstrate your skills.
Showcase Communication Skills: Since effective communication is crucial for this role, make sure to highlight your verbal and written communication skills. Provide examples of how you've successfully interacted with customers or managed relationships in previous roles.
Tailor Your Application: Customize your CV and cover letter to reflect the specific requirements mentioned in the job description. Use keywords from the listing to ensure your application stands out to recruiters.
How to prepare for a job interview at Nominate Recruitment Ltd
✨Showcase Your Customer Service Skills
As a Service Advisor, you'll be the first point of contact for customers. Make sure to highlight your experience in customer service during the interview. Share specific examples of how you've effectively communicated with customers and resolved their issues.
✨Demonstrate Strong Organizational Abilities
The role requires excellent organizational skills. Be prepared to discuss how you manage your workload and prioritize tasks. You might want to mention any tools or methods you use to stay organized, especially in a fast-paced environment.
✨Familiarize Yourself with Vehicle Services
While mechanical knowledge isn't essential, having a basic understanding of vehicle services can set you apart. Research common services and repairs that heavy commercial vehicles require, and be ready to discuss them if asked.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities and adaptability. Think of scenarios where you've had to adjust to changing circumstances or handle difficult customer interactions, and be ready to explain how you managed those situations.
