At a Glance
- Tasks: Provide top-notch IT support and ensure systems run smoothly for customers.
- Company: Join a successful IT & Office Solutions Business in Belfast.
- Benefits: Enjoy a competitive salary, benefits, and a Monday to Friday work schedule.
- Other info: Dynamic role with opportunities for professional growth and development.
- Why this job: Make a real difference by solving tech issues and supporting diverse clients.
- Qualifications: 2+ years in IT support with strong knowledge of Windows Server and Azure.
The predicted salary is between 36000 - 60000 £ per year.
Location: Belfast – BT3 - Full Driving Licence and Access to a Car required for this role.
Salary and Benefits: Competitive Salary and Benefits
Hours of work: Monday to Friday 8.45am-5pm
The Right Client: Nominate Recruitment are thrilled to be partnering with a successful IT & Office Solutions Business who provide a range of IT solutions including consulting, implementation, services and the operation of IT systems.
The role of a level 2 Managed Services Support Engineer is to provide support to customers, both remotely and at customer premises, across multiple technology areas with a focus on desktop virtualisation technologies.
The Right role: Putting the Customers first, you will provide a 2nd line support service that ensures all IT equipment and infrastructure is running to its optimum performance and that all departmental Key Performance Indicators (KPIs) and Service Level Agreements (SLAs) are met on your home site as well as any remote sites that you and your team also support. You will also participate in site-wide projects that support changing business and IT requirements.
- Manage workload and prioritise multiple open tickets while meeting SLA thresholds for incidents, requests, and problems.
- Take full technical responsibility for incidents, requests, and problems, conducting comprehensive diagnostics with end-users to ensure ticket resolution and project completion.
- Perform regular maintenance and patching of infrastructure, endpoints, and servers.
- Act as an escalation point for support calls from various support tiers, ensuring timely and effective resolution processes.
- Provide technical maintenance and support for all IT hardware and software used by end-users.
- Provide onsite technical support, confidently and professionally engaging with customers at all organisational levels.
The Right Fit:
- At least 2+ years in an IT Support role (2nd line experience is beneficial + MSP experience)
- Excellent experience with Windows Server and Desktops
- Extensive knowledge on Microsoft Azure and Microsoft Office 365
- Great knowledge working with Active Directory & Azure AD
- Vast knowledge on DNS, DHCP and Group Policy
- Backup - Configure, maintain, troubleshooting experience.
I.T Managed Services Support Engineer- Level 2 employer: Nominate Recruitment Ltd
Join a dynamic IT & Office Solutions Business in Belfast, where we prioritise customer satisfaction and foster a collaborative work culture. Our employees enjoy competitive salaries, comprehensive benefits, and ample opportunities for professional growth, all while working in a supportive environment that values innovation and teamwork. With a focus on cutting-edge technology and a commitment to excellence, we empower our team members to thrive in their roles and contribute to exciting projects that shape the future of IT services.
StudySmarter Expert Advice🤫
We think this is how you could land I.T Managed Services Support Engineer- Level 2
✨Tip Number 1
Network like a pro! Get out there and connect with people in the IT industry. Attend local meetups, tech events, or even online webinars. You never know who might have the inside scoop on job openings or can refer you directly to hiring managers.
✨Tip Number 2
Show off your skills! Create a portfolio or a personal website showcasing your projects, certifications, and any relevant experience. This is a great way to stand out from the crowd and give potential employers a taste of what you can do.
✨Tip Number 3
Prepare for interviews like it’s a game day! Research the company, understand their services, and be ready to discuss how your skills align with their needs. Practise common interview questions and think about how you can demonstrate your problem-solving abilities.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you. Plus, applying directly can sometimes give you an edge, as it shows your enthusiasm for joining our team. So, get clicking!
We think you need these skills to ace I.T Managed Services Support Engineer- Level 2
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the I.T Managed Services Support Engineer role. Highlight your experience with Windows Server, Microsoft Azure, and any relevant 2nd line support roles. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how you can contribute to our team. Be sure to mention your customer-first approach and any specific projects you've worked on that relate to the job.
Showcase Your Technical Skills:In your application, don't forget to showcase your technical skills! Mention your experience with Active Directory, DNS, DHCP, and any troubleshooting you've done. We love seeing candidates who can demonstrate their technical prowess.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates. Plus, it shows you're keen on joining our team!
How to prepare for a job interview at Nominate Recruitment Ltd
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows Server, Microsoft Azure, and Office 365. Be ready to discuss your experience with Active Directory, DNS, DHCP, and Group Policy. The more confident you are in these areas, the better you'll impress the interviewers.
✨Showcase Your Customer Service Skills
Since this role is all about putting customers first, prepare examples of how you've successfully handled support calls or resolved issues for clients. Highlight your ability to communicate effectively with users at all levels, as this will be key in demonstrating your fit for the role.
✨Prioritisation is Key
Be ready to talk about how you manage multiple open tickets and prioritise tasks. Share specific strategies you've used to meet SLAs and KPIs in previous roles. This will show that you understand the importance of efficiency in a Managed Services environment.
✨Prepare for Technical Scenarios
Expect some technical questions or scenarios during the interview. Practice explaining your diagnostic process for resolving incidents and how you approach maintenance and patching. Being able to articulate your thought process will demonstrate your technical expertise and problem-solving skills.
