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For Companies At a Glance
- Tasks: Provide hands-on IT support and troubleshoot various systems daily.
- Company: Join a growing consultancy in East Belfast with a supportive culture.
- Benefits: Enjoy a competitive salary, 34 days leave, private healthcare, and a pension plan.
- Why this job: Perfect for problem-solvers who want to make a difference in tech support.
- Qualifications: 2+ years in IT support and strong communication skills required.
- Other info: Stable environment with opportunities for growth and learning.
The predicted salary is between 28000 - 32000 £ per year.
We are recruiting for an I.T & Application Support Engineer to join a growing Consultancy based in East Belfast. This is a hands-on role suited to someone who enjoys problem-solving, learning systems in depth, and helping colleagues work efficiently without disruption.
The Role
You will provide day-to-day IT support across the business, supporting both general IT systems and core insurance applications including MPACS, MPORT and Smart Surv.
Key Responsibilities:
- Providing day-to-day IT support via tickets, email and phone
- Troubleshooting hardware, software and connectivity issues
- Supporting Microsoft 365 (Outlook, Teams, SharePoint and OneDrive)
- Managing user accounts, access, licences, password resets and MFA
- Setting up laptops and equipment for new starters and role changes
- Supporting and troubleshooting MPACS, MPORT and Smart Surv applications
The Person
- Minimum 2 years’ experience in a 1st Line IT or Application Support role
- Comfortable supporting Microsoft 365 in a business environment
- Logical and methodical approach to troubleshooting
- Strong communication skills with the ability to explain technical issues clearly
What’s on Offer
- Salary £28,000 – £32,000 depending on experience
- 34 days annual leave (including statutory days)
- Private healthcare
- Pension – 5% employee contribution / 3% employer contribution
- Stable, supportive working environment
I.T & Application Support Engineer employer: Nominate Recruitment Ltd
Contact Detail:
Nominate Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land I.T & Application Support Engineer
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the lookout for an I.T & Application Support Engineer role. You never know who might have a lead or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Brush up on your troubleshooting skills and be ready to discuss how you've tackled tech issues in the past. We want to see your problem-solving prowess shine through!
✨Tip Number 3
Show off your passion for learning! Mention any recent courses or certifications related to Microsoft 365 or application support. It shows you're committed to staying ahead in the game, which is super attractive to employers.
✨Tip Number 4
Don't forget to apply through our website! It's the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace I.T & Application Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in IT support and application troubleshooting. We want to see how your skills match the job description, so don’t be shy about showcasing your relevant experience!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about IT support and how you can help our team at StudySmarter. Keep it friendly and professional, and don’t forget to mention your problem-solving skills!
Show Off Your Communication Skills: Since this role involves explaining technical issues clearly, make sure your written application reflects your communication skills. We love candidates who can break down complex topics into simple terms, so let that shine through!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you don’t miss out on any important updates. Plus, we love seeing applications come in through our own platform!
How to prepare for a job interview at Nominate Recruitment Ltd
✨Know Your Tech Inside Out
Make sure you brush up on the specific IT systems mentioned in the job description, like MPACS, MPORT, and Smart Surv. Being able to discuss these applications confidently will show that you're not just a candidate, but someone who can hit the ground running.
✨Show Off Your Problem-Solving Skills
Prepare some examples of how you've tackled technical issues in the past. Think about times when you resolved hardware or software problems, especially in a team setting. This will demonstrate your logical approach and ability to communicate effectively under pressure.
✨Familiarise Yourself with Microsoft 365
Since supporting Microsoft 365 is a key part of the role, make sure you know the ins and outs of Outlook, Teams, SharePoint, and OneDrive. You might even want to practice troubleshooting common issues so you can speak to them during the interview.
✨Practice Clear Communication
Strong communication skills are essential for this role. Try explaining a technical concept to a friend or family member who isn’t tech-savvy. This will help you refine your ability to break down complex information into simple terms, which is crucial for helping colleagues.