Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide top-notch IT support and ensure systems run smoothly for customers.
- Company: Join a successful IT & Office Solutions Business with a customer-first approach.
- Benefits: Competitive salary, flexible working options, and opportunities for professional growth.
- Why this job: Make a real difference by solving tech issues and supporting innovative projects.
- Qualifications: 2+ years in IT support, with skills in Windows Server, Azure, and Active Directory.
- Other info: Dynamic work environment with opportunities to engage with diverse clients.
The predicted salary is between 36000 - 60000 £ per year.
The Right Client - Nominate Recruitment are thrilled to be partnering with a successful IT & Office Solutions Business who provide a range of IT solutions including consulting, implementation, services and the operation of IT systems.
The role of a level 2 Managed Services Support Engineer is to provide support to customers, both remotely and at customer premises, across multiple technology areas with a focus on desktop virtualisation technologies.
The Right role: Putting the Customers first, you will provide a 2nd line support service that ensures all IT equipment and infrastructure is running to its optimum performance and that all departmental Key Performance Indicators (KPIs) and Service Level Agreements (SLAs) are met on your home site as well as any remote sites that you and your team also support. You will also participate in site-wide projects that support changing business and IT requirements. Manage workload and prioritise multiple open tickets while meeting SLA thresholds for incidents, requests, and problems. Take full technical responsibility for incidents, requests, and problems, conducting comprehensive diagnostics with end-users to ensure ticket resolution and project completion. Perform regular maintenance and patching of infrastructure, endpoints, and servers. Act as an escalation point for support calls from various support tiers, ensuring timely and effective resolution processes. Provide technical maintenance and support for all IT hardware and software used by end-users. Provide onsite technical support, confidently and professionally engaging with customers at all organisational levels.
The Right Fit: At least 2+ years in an IT Support role (2nd line experience is beneficial + MSP experience). Excellent experience with Windows Server and Desktops. Extensive knowledge on Microsoft Azure and Microsoft Office 365. Great knowledge working with Active Directory & Azure AD. Vast knowledge on DNS, DHCP and Group Policy. Backup - Configure, maintain, troubleshooting experience.
I.T MANAGED SERVICES SUPPORT ENGINEER- LEVEL 2 in Belfast employer: Nominate Recruitment Ltd
Contact Detail:
Nominate Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land I.T MANAGED SERVICES SUPPORT ENGINEER- LEVEL 2 in Belfast
✨Tip Number 1
Network like a pro! Attend industry meetups or tech events where you can connect with potential employers and fellow IT enthusiasts. Don’t be shy; introduce yourself and share your passion for IT support!
✨Tip Number 2
Show off your skills! Create a portfolio or a personal website showcasing your projects, certifications, and any relevant experience. This gives you an edge and shows employers what you can bring to the table.
✨Tip Number 3
Prepare for interviews by brushing up on common technical questions related to Windows Server, Azure, and Active Directory. We recommend doing mock interviews with friends or using online platforms to get comfortable.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace I.T MANAGED SERVICES SUPPORT ENGINEER- LEVEL 2 in Belfast
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in IT support, especially any 2nd line roles. We want to see how your skills match the job description, so don’t be shy about showcasing your knowledge of Windows Server, Azure, and all that good stuff!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the role. Mention specific experiences that relate to desktop virtualisation technologies and how you’ve met KPIs and SLAs in past roles.
Showcase Your Problem-Solving Skills: In your application, give examples of how you've tackled tricky support issues. We love seeing candidates who can conduct comprehensive diagnostics and resolve problems efficiently, so share those success stories!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, we love seeing applications come in through our own channels!
How to prepare for a job interview at Nominate Recruitment Ltd
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows Server, Microsoft Azure, and Office 365. Be ready to discuss your hands-on experience with these technologies, as well as any troubleshooting you've done with DNS, DHCP, and Group Policy.
✨Showcase Your Customer Service Skills
Since the role focuses on putting customers first, prepare examples of how you've successfully resolved issues for clients in the past. Highlight your ability to communicate effectively with users at all levels and how you ensure their needs are met.
✨Demonstrate Your Problem-Solving Abilities
Be ready to walk through your approach to diagnosing and resolving technical issues. Think of specific incidents where you managed multiple tickets and met SLAs, and explain how you prioritised tasks to ensure timely resolutions.
✨Prepare for Scenario-Based Questions
Expect questions that put you in real-world situations, like handling a critical incident or managing a project. Practice articulating your thought process and decision-making skills, as this will show your potential employer how you handle pressure and complexity.
