Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead and inspire a team to deliver exceptional customer experiences.
- Company: Forward-thinking client in Antrim with a collaborative culture.
- Benefits: Competitive salary, hybrid working, and supportive environment.
- Why this job: Make a real impact on customer engagement and satisfaction.
- Qualifications: Experience in customer service and team management required.
- Other info: Opportunity for growth within a dynamic business.
The predicted salary is between 35000 - 37000 £ per year.
Location: Antrim (Hybrid Working)
Salary: £35,000 – £37,000 per annum
Hours: Monday to Friday, 9.00am – 5.30pm
This is an exciting opportunity for an experienced people manager with a passion for customer experience to lead, develop and inspire a high-performing customer engagement team.
The Role
As Customer Engagement Team Leader, you will oversee a team of Customer Engagement Representatives, ensuring outstanding service and meaningful engagement across all customer touchpoints. You will manage day-to-day operations, coach and mentor your team, and implement strategies that enhance customer satisfaction, loyalty and long-term retention. Working closely with key business units, you will play a pivotal role in driving continuous improvements in customer experience while supporting overall commercial performance.
Key Responsibilities
- Lead, mentor and motivate a team of Customer Engagement Representatives to achieve performance targets and deliver exceptional customer experiences
- Monitor, evaluate and report on team performance, providing regular feedback and conducting performance reviews
- Develop and implement customer engagement strategies to improve customer satisfaction and retention
- Initiate regular customer check-ins, product demos and onboarding sessions to drive feature adoption and customer success
- Collaborate with internal stakeholders to identify opportunities to enhance customer journeys and optimise processes
The Ideal Candidate
- Proven experience in a customer service or customer engagement role
- Previous experience managing and developing a team
- Strong leadership, coaching and people management skills
- Proficiency in customer service software and engagement tools
- A genuine passion for delivering exceptional customer experiences
What’s on Offer
- Competitive salary of £35,000 – £37,000 per annum
- Hybrid working model
- A supportive and collaborative working environment
- Opportunity to make a real impact within a growing business
Customer Engagement Team Leader in Antrim employer: Nominate Recruitment Ltd
Contact Detail:
Nominate Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Engagement Team Leader in Antrim
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the lookout for a Customer Engagement Team Leader role. You never know who might have the inside scoop on an opportunity!
✨Tip Number 2
Prepare for those interviews by practising common questions and scenarios related to customer engagement. We suggest role-playing with a friend or using online resources to get comfortable. The more you rehearse, the more confident you'll feel!
✨Tip Number 3
Showcase your passion for customer experience during interviews. Share specific examples of how you've led teams to success or improved customer satisfaction. This will help you stand out as a candidate who truly cares about the role.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Customer Engagement Team Leader in Antrim
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Customer Engagement Team Leader role. Highlight your leadership experience and any customer service achievements to show us you’re the right fit!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about customer engagement and how your previous roles have prepared you for this position. Keep it engaging and personal!
Showcase Your Leadership Skills: Since we’re looking for someone to lead a team, make sure to emphasise your people management skills. Share examples of how you've motivated teams or improved customer satisfaction in past roles.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Nominate Recruitment Ltd
✨Know Your Stuff
Before the interview, make sure you understand the role of a Customer Engagement Team Leader inside out. Familiarise yourself with customer engagement strategies and be ready to discuss how you've successfully led teams in the past.
✨Showcase Your Leadership Skills
Prepare examples that highlight your leadership and coaching abilities. Think about times when you motivated your team or improved customer satisfaction. This will show them you’re not just a manager, but a true leader.
✨Engage with Enthusiasm
During the interview, express your passion for customer experience. Share your thoughts on what makes exceptional service and how you can inspire your team to achieve it. Your enthusiasm can be contagious!
✨Ask Insightful Questions
Prepare thoughtful questions about their current customer engagement strategies and challenges. This shows you're genuinely interested in the role and ready to contribute to their success from day one.
